Deloitte

Accounts Receivable Disputes Associate

Deloitte

full-time

Posted on:

Location Type: Office

Location: Kuala Lumpur • Malaysia

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ERP

About the role

  • Take full ownership of an assigned portfolio of customer deductions, including short payments, pricing discrepancies, shipping errors, and compliance-related fees.
  • Conduct thorough research by gathering and analyzing data from various sources (e.g., ERP, portals, customer systems, proof of delivery) to determine the validity of each dispute.
  • Confidently communicate with customers and internal stakeholders (Sales, Customer Service, and B&C Process Teams) via phone and email to gather information, challenge invalid claims, and negotiate resolutions.
  • Meticulously compile and maintain all supporting documentation required to either approve a credit or deny and collect on an invalid deduction.
  • Process approved credit memos accurately or work with the Collections team to pursue repayment for invalid claims.
  • Identify, track, and report on dispute trends to management, highlighting root causes and recommending preventative measures to reduce future deductions.
  • Actively participate in identifying and implementing process improvements to prevent recurring disputes and streamline the resolution workflow.

Requirements

  • 0-2 years of experience in accounts receivable, dispute/deduction management, or a related financial analysis role is required.
  • Exceptional verbal and written communication skills are essential.
  • Proficiency in English is desirable and fluency in additional languages as applicable (Mandarin, Japanese, Korean, Cantonese, Tagalog, Thai, Vietnamese, Khmer, Bahasa Indonesia) is required to support our global customer base.
  • Strong analytical mindset with a proven ability to investigate complex problems and perform detailed root cause analysis.
  • Hands-on experience with a major ERP system.
  • Proficiency in Microsoft Excel is also required.
Benefits
  • Due to volume of applications, we regret only shortlisted candidates will be notified
  • Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accounts receivabledispute managementdeduction managementfinancial analysisroot cause analysisdata analysisMicrosoft ExcelERP systems
Soft Skills
verbal communicationwritten communicationanalytical mindsetnegotiationattention to detail