Accounts Receivable Disputes Manager
Deloitte
full-time
Posted on:
Location Type: Office
Location: Kuala Lumpur • Malaysia
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Tech Stack
About the role
- Provide strategic oversight of the disputes process
- Drive operational excellence and culture of continuous improvement
- Analyze end-to-end workflow, reduce cost and rework
- Serve as primary point of contact for client process SMEs
- Lead governance routines, resolve escalations and align business requirements with service delivery capabilities
- Manage critical operational relationships with process SMEs
Requirements
- 6-8 years in AR disputes/deductions, order-to-cash leadership, finance operations management
- Demonstrated ability to lead large-scale process performance and transformation
- Deep expertise in process analysis and improvement approaches
- Strong executive presence and ability to lead governance with client SMEs
- Strong understanding of financial statement impacts and operational cost drivers
- Strong understanding of ERP and dispute technology/tooling capabilities
- Proficiency in English and fluency in additional languages as applicable (Mandarin, Japanese, Korean, Cantonese, Tagalog, Thai, Vietnamese, Khmer, Bahasa Indonesia) is required
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process analysisprocess improvementfinance operations managementorder-to-cash leadershipdispute resolutioncost reductionworkflow analysisgovernance routinesoperational excellencetransformation management
Soft Skills
strategic oversightexecutive presenceleadershipcommunicationclient relationship managementproblem-solvingcollaborationcontinuous improvementescalation resolutionalignment of business requirements