Deliveroo

Business Development Rep

• Identify, prospect, and acquire new Grocery partners
• Own the full sales cycle, from lead generation to launch
• Build strong relationships with business owners and key decision-makers
• Collaborate with Onboarding, Operations, Marketing, and Account Management teams
• Track and manage your sales pipeline accordingly
• Act as a local ambassador for Deliveroo

Business Development Manager – New Vertical

Sales

• Identify Growth Opportunities: Proactively identify scope to increase partner advertising effectiveness by gaining a deep understanding of their marketing objectives and challenges.
• Develop and Pitch: Create tailored strategies that map our ad solutions to client needs and lead pitches to senior stakeholders on your proposed approach.
• Campaign Management: Coordinate the end-to-end launch, management, and reporting of campaigns, ensuring expectations are aligned across all partners.
• Performance Optimisation: Proactively monitor campaign performance and evolve strategies to improve results against agreed KPIs.
• Strategic Advising: Use data-led insights to demonstrate how we are maximising the impact of partner spend, ultimately driving continued investment on the platform.

Advertising Sales Manager

Financial Planning and Analysis

• Support the commercial leadership team in building strategy and understanding financial performance
• Own the commercial strategy planning and ensure accurate reporting
• Identify and model appropriate strategic initiatives for long-term growth
• Support wider business on new initiative business cases
• Provide high quality analysis for decision making
• Collate competitor intelligence

Commercial Finance – Strategy Manager

Customer Support

• Flex across key functions to deliver high-quality support across Insurance validations, Reviews, and Payments queries based on real-time business demand.
• Own rider communication by providing clear, empathetic, and consistent responses via email in line with internal policies.
• Assess cases and drive fair resolutions by making well-reasoned decisions across all three supported workflows while meeting SLA, productivity, and quality targets.
• Identify operational trends or recurring issues and proactively suggest improvements to processes or workflows.
• Escalate complex or high-risk cases to senior team members with clear context and recommended next steps.
• Collaborate within the Rider Services Centre to support cross-functional teams on an ad hoc basis and contribute to a high-performance environment.

Support Resilience Representative

• Deliver multi-functional surge support by seamlessly flexing across Insurance validations, Reviews, and Payments queries based on real-time marketplace demand.
• Resolve complex, escalated rider cases via email, applying sound judgment to make fair, well-reasoned decisions in line with internal policies.
• Mentor and support junior representatives, providing day-to-day guidance on advanced cases to accelerate their growth and development.
• Drive operational continuous improvement by identifying recurring trends, updating training materials, and feeding insights back to the Team Lead.
• Own performance against core targets, consistently meeting defined SLA, productivity, and quality benchmarks across all three major workflows.
• Collaborate with internal stakeholders and support cross-functional teams within the Rider Services Centre on an ad hoc basis to ensure alignment.

Senior Support Resilience Representative

• Own complex casework: Deliver clear, accurate, and empathetic email support to riders across multiple markets, with a dedicated focus on resolving intricate payment-related queries.
• Manage high-volume queues: Drive performance by managing a high volume of cases while consistently meeting or exceeding service level agreements (SLAs), productivity targets, and quality standards.
• Support frontline teams: Act as a critical escalation point for 1st Line Support teams, handling complex cases and providing clear operational guidance to resolve rider issues end-to-end.
• Identify operational improvements: Analyse trends and recurring issues in rider queries to proactively suggest improvements to internal processes, tools, or workflows.
• Collaborate cross-functionally: Work alongside cross-functional teams to resolve high-risk rider issues efficiently, ensuring clear context and recommended next steps are provided during escalations.

Rider Support Representative – Payments

Representative

• Manage complex rider escalations via email and phone, delivering high-quality, empathetic support to riders when they need it most.
• Investigate incident reports and trust policy violations, confidently making data-driven decisions regarding rider behavior and Supplier Agreement terminations in line with internal policies.
• Collaborate cross-functionally with Restaurant, Customer, Legal, and Applicant support teams to resolve multi-sided marketplace incidents.
• Partner with external stakeholders, including insurance providers, to efficiently manage and resolve third-party queries.
• Drive continuous operational improvements by identifying process bottlenecks and challenging workflows to enhance service quality for our rider community.
• Meet ambitious productivity and quality targets in a fast-paced environment, maintaining a high standard of fairness and transparency.

Rider Escalations Representative

Affiliate Manager

• Responsible for the daily oversight of a team of New Partner Experience Agents
• Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
• Work together with other Team Leads
• Report on performance & putting action plans in place to drive improved performance.
• Ensure your team hit agreed goals, establishing a performance management framework for your team
• Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership

Partner Experience Team Lead – French Market

Account Manager

• Act as the primary point of contact for a strategic Grocery or Retail partner, bridging the gap between their needs and Deliveroo’s internal teams.
• Drive business growth through proactive reporting, quarterly business reviews, and identifying specific levers to improve partner performance.
• Lead the planning and execution of marketing campaigns and promotions as your partners scale, collaborating with cross-functional marketing teams.
• Ensure partners maintain an attractive Customer Value Proposition by optimising selection, pricing, and service levels.
• Own the execution of new site roll-outs, mapping coverage gaps to ensure the successful expansion of your partner's footprint.
• Represent Deliveroo across your partner’s organisation while ensuring internal stakeholders provide the necessary support to hit joint targets.

Senior Account Manager – Grocery

Engineering Manager

• Lead, coach and grow a team of ~7–8 frontend, full-stack and backend engineers, and develop their careers.
• Scope and break down projects into actionable, shippable work.
• Run the team’s rituals - sprint planning, stand-ups and retros.
• Track progress, remove blockers, and manage scope and timeline trade-offs.
• Represent the team in planning and stakeholder discussions, and align with product, design and other engineering teams on priorities.
• Ensure the team maintains high operational excellence - managed technical debt, SRE and healthy on-call.
• Hire and grow the team, and stay technically engaged through architecture and design discussions.

Engineering Manager, Agent Experience

Partner Experience Team Lead – Dutch Speaking

Partner Experience Team Lead – Belgium Market

Content Marketing Manager

• Responsible for developing content and communication campaigns for restaurant partners.
• Create engaging, accessible, commercially-focused content to maximize partner performance.
• Design communication campaigns across multiple channels to drive partner engagement.
• Create content and enablement materials for commercial teams.
• Collaborate with teams across functions to identify partner needs and develop content strategies.

Senior Associate, B2B Content

• You’ll work with legal, finance, engineering, and other teams to translate regulatory needs into robust product solutions. This includes everything from anti-money laundering (AML) and safeguarding to tax and licensing compliance across 40+ markets.
• You’ll define the long-term product strategy for our compliance stack. Including building internal tools, APIs, and automation for regulatory requirements like KYC, AML, and audit readiness.
• You’ll lead and grow a group of senior Product Managers, guiding their work across multiple roadmaps and domains. Together, you'll solve the most critical regulatory and financial compliance challenges in our business.
• You’ll also work closely with teams like Licensing Services, Tax, Legal, and Finance to understand changing rules and requirements, and ensure we build the right solutions to stay ahead.

Head of Product – Regulatory Finance

• Lead your BDM team to consistently meet and surpass monthly sales objectives.
• Clearly communicate company directives, sales goals, and the underlying rationale (the Why) with clarity.
• Be a go-to mentor: be present for your team by maintaining a consistent presence on the sales floor and help address urgent partners' concerns.
• Hold weekly 1:1s with your team to improve key metrics (sales activities, P2P, Quality metrics, conversion...).
• Offer actionable feedback tailored to individual sales rep performance and their professional evolution.
• Ignite motivation within the team, resolving issues promptly and efficiently.
• Uphold and implement company directives and team-specific protocols, including attendance and discipline.
• Strategically enhance team output, and key metrics uplift.
• Cultivate a culture that focuses on top-notch sales support.
• Detect, craft, and fine-tune efficient methodologies for your sales team.
• Collaborate with onboarding teams to efficiently activate the best restaurants in France
• Represent and uphold Deliveroo’s values and brand.