Deliveroo

Security Operations

• Lead a team of SOC specialists and analysts, balancing technical work with total ownership of your shift.
• Act as the primary decision-maker for critical security matters while overseeing team development, performance, and operational metrics.
• Work in a 24/7 global security operations centre, including scheduled night and weekend shifts.
• Lead the triage and investigation of security alerts, including phishing, malware, network attacks, security hygiene and privacy related incidents within specified SLAs.
• Lead the development and continuously improve operational documentation, processes and playbooks
• Build and manage autonomous AI runbooks to automate and scale our alert triage capabilities.
• Lead incident response and escalation, ensuring lessons learned are translated into continuous security improvements.
• Support the design, development and review of threat-detection use-cases to identify suspicious activity across our cloud environment.
• Feed into the risk framework of emerging and observed threats from intelligence and / or incidents (e.g., post incident activity / repair items).
• Support wider security incident investigations involving Threat Intelligence and Incident Response & Digital Forensics stakeholders.
• Keep up to date with current security trends, advisories, publications and security research across the threat landscape
• Leverage metrics and KPIs to improve security posture and identify opportunities for strategic optimisation
• Collaborate with the team to develop and help deliver cybersecurity awareness programs for employees, emphasising incident reporting and best practices.

Lead Security Operations Centre Specialist

Analytics Engineer

• Define and execute the global vision and roadmap for analytics engineering, in particular evolving our data strategy to be AI first
• Lead a high-performing organisation, managing globally to foster a culture of technical excellence, delivery, and continuous growth
• Partner closely with senior stakeholders across Product, Engineering, and the Business to ensure analytics is embedded in every decision
• Drive 'Data as a Product', owning the evolution of our data models and semantic layer, ensuring teams can reliably self-serve from high-quality data products
• Champion governance and guardrails, establishing rigorous standards for modelling, semantics, testing, and auditability to ensure our data products are trusted and reliable.
• Maintain technical depth, staying hands-on enough to review SQL/data models, guide architectural decisions, and troubleshoot high-priority incidents when needed.

Analytics Engineering Director

Account Manager

• As the Rider Communications & Partnerships Lead for the UKI you will own managing our UK & Ireland Rider communication channels via our CRM system Braze, email, SMS, WhatsApp and in-app as well as building and executing our content & partnerships strategy including our Rider Social Media.
• Oversee day-to-day tasks such as partnership operations, utilisation, relationship maintenance, building and shipping comms for Riders
• Work with Content colleagues from across the EU Deliveroo Org on combined campaigns to ensure joined up execution and the sharing of best practice.
• Monitoring impact of Rider partnerships- including the impact on Rider sentiment, cost savings for Riders & impact on Deliveroo operational metrics
• Establish and manage digital engagement campaigns and competitions
• Own the Rider Social Media channel output, Instagram & TikTok
• Approve all outgoing Rider comms to ensure accuracy, tone, and compliance
• Build, coach and manage a team that is engaged, inclusive and high performing

Senior Manager, Rider Communications & Partnerships

Product Manager

• Set the overall strategy for the next set of growth products that we’ll build for our global audience of merchants and brands.
• Optimizing ad supply and relevance through improved ranking algorithms and inventory designs.
• Building a path towards a global technology stack, so product innovations reach all markets instantly.
• Running experiments to gather data, understand customer outcomes, and measure the impact of your bets.
• Talking with customers to understand their needs and plan the next series of strategic investments we’ll make to drive their success.

Staff Product Manager, Ads

• Drive business performance in Dublin, through Partner Marketing, Advertising sales and Visibility. Engaging with these Restaurants and owners will be face to face daily and you will be required to travel across Dublin in your dedicated territory.
• Build and optimise the operational performance of our restaurant offerings
• Identify new partnership opportunities with top restaurants within your territory and work alongside the Account managers and Business Development Team to sign them on Deliveroo.
• Address complex support issues with timely resolutions for our restaurant partners
• Cultivate deep relationships with restaurant partners, identifying opportunities to grow their delivery business
• Live and breath our Market place and provide on-the-ground knowledge and context about the city to the wider Deliveroo team
• Act as an ambassador of Deliveroo's mission, brand, and product

Territory Manager – Dublin

Customer Support

• Resolve high-priority and complex complaints in both English and Italian, ensuring fair outcomes across our three-sided marketplace.
• Act as a specialist escalation point for critical issues, managing high-risk cases including those referred to ombudsman services or legal teams.
• Conduct root cause analysis to identify behavioral or systemic trends in escalations and contribute to global process enhancements.
• Liaise with internal stakeholders and regulatory bodies to investigate disputes while ensuring full compliance with GDPR and industry standards.
• Draft professional, empathetic correspondence for complex cases, maintaining a high standard of accuracy and documentation.
• Drive continuous improvement by identifying opportunities to streamline the customer journey and prevent recurring complaints.

Lead Security Operations Centre Specialist

Analytics Engineering Director

Senior Manager, Rider Communications & Partnerships

Staff Product Manager, Ads

Territory Manager – Dublin

Customer Support Agent, Italian