Deliveroo

Account Manager

• Manage a portfolio of Deliveroo's important grocery and retail partners, including high sales volume drivers and global grocery brands
• Build and maintain strong, long-term relationships with partners
• Understand partners' business goals and challenges to provide strategic guidance and support
• Work with other departments (Marketing, Operations ,Corporate, and Customer Service) to guide new plans and problem solutions
• Manipulate and analyse data to increase growth and profitability, both for your partners and for Deliveroo
• Drive revenue growth through upselling, cross-selling, and identifying new business opportunities
• Collaborate with internal teams to develop and implement customised solutions to meet partners' needs, including Marketing, Operations, Corporate, Customer Service
• Act as the main point of contact for partners, addressing any issues or concerns in a timely and professional manner

Account Manager – Grocery, Retail

Financial Planning and Analysis

• Own the financial forecasting process
• Support annual budgeting and long-term planning cycles
• Deliver in-depth business analysis to the Country Leadership team
• Collaborate across functions (Commercial, Operations, Marketing, etc.)
• Build and improve tools and processes to drive efficiency in forecasting

Senior FP&A Associate

Affiliate Manager

• Be the champion for our newly acquired partners; creating a best in class contact centre
• Ensure your team are leading from the front in supporting drive the right commercial outcomes
• Design and implement a scalable servicing model
• Manage a large team of managers and agents, fostering a high-performance, inclusive culture
• Partner with global Tech and Ops teams to build the tools, incentives, and contact strategies

Head of New Partner Experience – UKI, EU

Engineering Manager

• Own and evolve the company’s Edge posture
• Own the technical and delivery outcomes for the team
• Partner with Staff+ Engineers to shape technical direction
• Drive planning, risk management and estimation practices
• Set the standards for Operational Excellence in the team
• Represent your team in group planning; communicate roadmap, trade-offs and risk to non-adjacent teams and business stakeholders
• Help improve engineering practices across the group
• Line-manage, coach and develop engineers across levels
• Proactively identify and resolve low-performance

Engineering Manager – Infra

• Support the 3-step annual planning process, closely partnering with the new verticals teams
• Diagnose the key pain points to solve to foster business through the new verticals part of the business
• Design the new verticals strategy
• Build the financial models for budget/planning iterations
• Strongly contribute to the execution of the new verticals strategy through current cadences and reporting tools
• Support the ad-hoc analysis to understand trends in weekly performance
• Monitor the execution of the new verticals Plan, consolidating and communicating on change
• Monitor overall new verticals performance and identify potential opportunities or course correction actions
• Support investment decision-making in Partners based on thorough analysis of the P&L impact of the deal, the budget constraint and strategic insights
• Ensure consistency between deals in terms of financial and commercial conditions

Finance & Strategy Associate

Operations

• Own complex logistic and financial strategic initiatives and contribute to continuous improvement in the delivery network
• Define market-winning strategies at a hyper-local level to improve service levels and balance cost priorities
• Identify areas of improvement and lead impactful initiatives driving change across the marketplace (restaurants, riders, customers)

Operations Strategy Manager

Designer

• Manage the kitchen design and build for the UK market, including partner onboarding, design, project management, contractors, MEP work and handover process.
• Manage multiple projects, budgets and stakeholders simultaneously
• Manage assets within the market, including equipment selection, asset audits and BER/disposals processes alongside our equipment warehouse
• Raising multiple POs per project, ensuring budgets are met, documenting and tracking budgets and spending. Having weekly budget catch-ups with the Head of Launch
• Communicating and collaborating with internal and external stakeholders on active projects, Ad-Hoc projects and timelines, including contractors, restaurant partners, operations, commercial, compliance & R&M
• Overight of documentation and folders relevant to the job role, including “Editions Site Guide”, POs, Quotes, Kitchen Layouts, Equipment Documentation, HVAC Plans and Documentation
• Support the R&M team with escalations, asset replacement processes, including using equipment from the warehouse and best practices

Kitchen Design & Developments Manager

• Designing and implementing best-in-class process improvement initiatives, ensuring that they align with Deliveroo’s strategic goals and objectives.
• Collaborate with cross-functional teams to analyse existing processes, identify bottlenecks, and implement effective solutions to streamline operations and improve efficiency.
• Develop and maintain process documentation, including standard operating procedures (SOPs), process maps, and guidelines, to enhance the overall experience for our marketplace support agents, consumers, riders, and restaurants.
• Lead analysis and investigations into key metrics, leveraging data-driven insights to identify opportunities for improvement and automation, and prioritise initiatives effectively.
• Provide guidance and support to teams in implementing process changes, ensuring smooth transition and adoption, and conduct regular audits and assessments to ensure compliance with established processes.

Process Manager, Marketplace Support

Account Executive

• Map, prospect, pitch and close new restaurants across your region in an organised fashion. This means being an area-level expert including knowing the up-and-coming restaurants and which restaurants customers crave most
• Support partners in joining Deliveroo, providing the best experience to them
• Communicate (physical visits, email, calls, or social media) with restaurants to demonstrate Deliveroo technology
• Help restaurant owners/managers overcome any barriers or hesitations
• Attend restaurant and food meet-ups

Sales Representative

Strategy

• Help Deliveroo grow, retain and monetise its customer base across all verticals
• Support and lead high-impact workstreams that inform where and how we grow, improve the consumer experience, and drive long-term commercial value from customers
• Partner closely with Product, Marketing, Commercial, Analytics and GMs to translate strategy into execution
• Own tracking and reporting of key consumer KPIs across workstreams
• Collaborate with Analytics and Data Science to build frameworks for performance monitoring and forecasting
• Lead specific workstreams or initiatives within broader cross-functional programs

Consumer Strategy Manager

• Map, prospect, pitch and close new restaurants across your region in a very organised fashion.
• Communicate (physical visits, emails, calls, and social media) with restaurants to demonstrate Deliveroo technology
• Oversee the restaurant onboarding process to ensure it is as quick, efficient and seamless as possible
• Ensure restaurant success within the first eight weeks from signing
• Sample food from a variety of high quality establishments
• Attend restaurant and food meet ups

Field Sales Executive, Regional

• Work as part of our Catalogue Operations team
• Generate labelled data for Deliveroo’s Machine Learning and Generative AI models
• Assign items to our standardised Taxonomy
• Define the part of meal for an item
• Label the brand of an item
• Collaborate with product, machine Learning, and commercial teams to improve accuracy of existing machine learning models
• Help develop new models to enhance customer and partner experiences

Catalogue Operations Associate

• Manage a portfolio of restaurant brands with a focus on building lasting relationships with the network
• Monitor and analyse the performance, share with partners and identify opportunities area to improve metrics and partners' satisfactions
• Negotiate contract terms and conditions according to company goals and partners mix to increase supply quality and improve financial performance and CVP (consumer value proposition)
• Plan portfolio strategy to increase performance, financials and loyalty impacting positively both absolute metrics and relatives such as market share
• Control perimeter P&L identifying opportunities and risks

Payroll

• Lead the end-to-end India payroll process from data preparation and validation to review and final sign-off, ensuring accuracy and compliance with statutory and internal requirements.
• Support other Payroll entities within the team where necessary outside of India.
• Oversee vendor management for outsourced payroll processing using our outsourced payroll provider Cloudpay, maintain SLAs, and control checks.
• Collaborate cross-functionally with HR, Finance, and Legal to ensure seamless data flow and payroll accuracy.
• Stay up to date with Indian statutory changes (PF, ESI, Income Tax, LWF, Gratuity, Bonus Act, etc.) and ensure all payroll processes and systems reflect current regulations.
• Ensure timely remittance and filing of all statutory contributions and returns (PF, PT, TDS, etc.).
• Drive process optimization by identifying automation opportunities and implementing best practices for scalability and efficiency.
• Act as SME for Cloudpay payroll in India — supporting system enhancements, testing, and integration projects.
• Prepare and reconcile payroll-related journals and reports for Finance; ensure audit readiness and compliance with internal controls.
• Provide mentorship to junior payroll analysts or coordinators, fostering a culture of excellence and continuous learning.
• Support regional/global payroll initiatives, ensuring alignment with Deliveroo’s broader payroll strategy.

Payroll Analyst

• Manage a team of Account Managers (AMs)
• Assist the Head of Department to guide the SMB Account Management Team to success
• Responsible for SMB restaurant growth by assisting AMs through coaching on commercial and client-facing best practices
• Directly manage a team of 10-15 with varying levels of expertise
• Responsible for recruitment, reward and development of your own team
• Establish a performance management framework for the team
• Motivate the team to maintain high morale, low absenteeism and turnover
• Manage resources and prioritise workloads within the AM department to ensure achievement of targets
• Coach team members through regular 1:1 and bi-annual reviews to identify development needs
• Monitor team performance and output through use and analysis of performance and quality data
• Ensure quality staff are recruited into the department by interviewing with HR
• Partner with Learning and Development for training programs
• Represent the SMB Account Management team on projects and other assignments
• Provide accurate management information reports