DeleteMe

Customer Success Manager

• Ensure a successful client retention experience for DeleteMe Public Sector customers, specifically within the education and local government verticals.
• Understand DeleteMe customer’s business needs and opportunities for growth with existing customers
• Act as a product expert and representative for DeleteMe’s customers and customer advocate with internal DeleteMe stakeholders (Voice of the Customer)
• Work cross-functionally with a variety of departments on projects to enhance the product and customer experience
• Develop best practices for client engagements and deliver value adding customer engagements on an ongoing basis
• Provide Executive Business Reviews to high value customers to demonstrate product value
• Maintain Salesforce records to ensure data cleanliness.
• Mitigate logo churn and increase renewal rates; partner with sales to create excellent net renewal rates.
• Help create a referenceable pipeline of customers to highlight and elevate the DeleteMe brand and overall brand awareness throughout the privacy industry

Associate Customer Success Manager

Security Engineer

• Self-generate qualified pipeline to ensure consistent velocity toward monthly quota attainment
• Leverage SPIN (or alike) to skillfully conduct comprehensive discovery
• Leverage MEDDPICC (or alike) to forecast accurately, identify risk, and disqualify weak opportunities early
• Negotiate pricing, packaging, and contractual terms to achieve timely and mutually desirable outcomes
• Coordinate internal resources and key external stakeholders to successfully complete customer's legal, security, and compliance requirements
• Embrace a disciplined cadence of activity for consistent and measurable top-of-the-funnel inputs
• Conduct formal weekly pipeline reviews that ensure correct coverage and accurate forecasting, using Salesforce is the source of truth
• Attend regular Deal Desk and Pre-Call Planning meetings to gameplan new logo and expansion engagements
• Partner cross-functionally to ensure smooth pre-sale to post-sale transition
• Activate existing customers to refer and expansion by consistently delivering value, follow-through, and mindful communication
• Engage in routine sales trainings and incorporate new systems and processes into the sales cycle

Mid-Market Account Executive, Cyber Security, Data Privacy

Account Executive

• DeleteMe is a proactive privacy protection SaaS, removing exposed personal data and monitoring PII
• Company serves consumers and enterprises; completed over 100 million opt-out removals
• Job Title: Public Sector Account Executive, FED
• Location note in posting: Remote and resides in Alaska, Washington, Oregon, Hawaii, and California; also references DC Metro Area
• Role: Drive growth across U.S. Federal Civilian, DoD, and Intelligence Community customers; consultative, value-based sales for multi-year contracts
• Responsibilities include pipeline generation, MEDDPICC-driven qualification, federal procurement strategy, security/compliance coordination, negotiation, Salesforce pipeline reviews, cross-functional collaboration, and customer expansion

Public Sector Account Executive – Federal

• DeleteMe is the leader in proactive privacy protection helping organizations remove exposed personal data (PII) from the open web.
• Act as the voice of the customer and strategic business partner to optimize accounts around DeleteMe’s product.
• Drive retention, manage renewals, reduce churn, and assist with billing and subscription updates.
• Maintain Salesforce records and coordinate with Sales, Finance, and Account Executives for upsells, contracts, invoices, and offboarding.
• Engage in project management, account management, product/feature deployments, feedback loops, and customer growth opportunities.

Customer Success Manager, SMB

DeleteMe is the leader in proactive privacy protection.
Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises.
DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats.
DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people.
Territory for this role is: Alaska, Washington, Oregon, Hawaii, and California.
Promote DeleteMe’s technology solutions, focusing on data privacy and organizational risk management.
Guide prospects through a solution-based sales process to secure multi-year contracts and significant transactions.
Lead generation, discovery and qualification, negotiation, coordination, pipeline reviews, strategic planning, cross-functional collaboration, customer engagement, training and development.

Public Sector Account Executive, SLED

Accounting Manager

-Partner directly with customers and internal teams (Sales, Customer Success, RevOps) to ensure accurate billing setup, timely invoicing, and resolution of billing-related issues.
-Calculate and process monthly commission payouts accurately, ensuring alignment with compensation plans and timely collaboration across departments.
-Analyze and reconcile accruals, identifying over/under variances and driving accuracy in financial reporting.
-Manage end-to-end sales and use tax compliance, including tracking nexus thresholds, registering in new jurisdictions, filing and remitting returns, reconciling liabilities, and responding to state and local tax notices.
-Manage the accounting for multiple legal entities, ensuring accurate books and records for each
-Prepare and reconcile intercompany transactions, eliminations, and balances
-Assist in monthly close process, including journal entries, account reconciliations, and financial reporting for all entities
-Ensure compliance with GAAP and internal accounting policies
-Lead audits and assist with preparation of workpapers and schedules
-Identify and implement process improvements to drive accuracy and efficiency