DeleteMe

Customer Success Manager

• Lead a team of Customer Success Managers and help Public Sector organizations succeed with our SaaS product.
• Work closely with customers to understand their needs, develop and implement customer success plans, and drive adoption and retention.
• Play a key role in building and executing strategy for the Public Sector team.
• Work closely with the Director of Success in expanding the DeleteMe Public Sector team and ensuring that all Public Sector clients receive the appropriate level of service.
• Develop and execute strategies for Public Sector organizations in collaboration with the Director of Success.
• Work with the Public Sector Sales team to create suitable renewal, expansion and save motions to increase retention.
• Partner with the DeleteMe Onboarding team to implement and adopt strategies for new customers.
• Support key Public Sector accounts, and provide mentorship and supervision to other Public Sector CSMs.

Manager, Public Sector – Customer Success

Marketing

• Identify emerging threat trends (e.g., AI-driven vishing, deepfake impersonation, doxxing) and develop proactive marketing strategies that address urgent customer needs.
• Act as a subject matter expert for DeleteMe’s B2B offerings, serving as the "Voice of the Customer" for internal stakeholders and external analysts.
• Work cross-functionally with Sales, Product, and Customer Success to accelerate sales cycles and improve customer retention.
• Develop materials for briefings for high-value customers to demonstrate the ROI of DeleteMe and a proactive privacy approach.
• Help create a referenceable pipeline of elite B2B customers to highlight DeleteMe's brand awareness throughout the privacy and security industries.
• Partner with marketing and sales leadership to drive the new business pipeline by creating customer advocates within our enterprise book of business.

Solutions Marketing Manager

• Manage and coach a team of CSMs, fostering a culture of high performance, collaboration, and continuous improvement.
• Conduct regular one-on-ones, performance reviews, and career development planning.
• Develop and deliver onboarding and ongoing training programs for the team.
• Define and refine the Customer Success strategy, including customer segmentation, engagement models, and success metrics.
• Analyze customer health data to identify risks and opportunities, and develop proactive intervention strategies.
• Work closely with Sales, Product, and Support teams to ensure a seamless and positive customer experience.
• Oversee customer renewals and expansion opportunities, working closely with the Sales team to achieve targets.
• Manage and optimize the tools and processes used by the Customer Success team.
• Track and report on key Customer Success metrics, including Gross Retention Rate, Net Retention Rate, and Customer Lifetime Value (CLTV).
• Act as an escalation point for critical customer issues.
• Participate in high-stakes customer meetings and executive business reviews.
• Gather and synthesize customer feedback to inform product development and company strategy.

Manager, Customer Success

• Achieve high client retention and renewal rates, partnering with Sales to optimize net renewal rates.
• Proactively identify risk mitigation strategies to reduce client churn and contraction.
• Understand DeleteMe customer’s business needs and opportunities for growth with existing customers
• Act as a product expert and evangelist for DeleteMe’s customers and customer evangelist with internal DeleteMe stakeholders (Voice of the Customer)
• Work cross-functionally with a variety of departments on projects to enhance the product and customer experience
• Develop and implement best practices for client engagements to deliver continuous value.
• Lead Executive Business Reviews (EBRs) for high-value customers to demonstrate realized product value and strategic roadmap.
• Help create a referenceable pipeline of customers to highlight and elevate the DeleteMe brand and overall brand awareness throughout the privacy industry
• Create customer advocates within your book of business and help drive the new business pipeline with referral customers.

Manager, Public Sector – Customer Success

Solutions Marketing Manager

Manager, Customer Success

Mid-Market Customer Success Manager