DeleteMe

Growth Marketing

• Sit at the intersection of marketing, sales, RevOps, and data.
• Build the AI-native GTM stack: Design and own the systems architecture.
• Automate the funnel, end to end: Build pipelines that use LLMs and agentic workflows.
• Instrument everything: Build dashboards and data models for real-time decisions.
• Prototype relentlessly: Stand up scrappy internal tools and agents fast.
• Partner cross-functionally: Work with marketing leadership on scalable, systemized execution.
• Build the team: Start as a builder and grow into a leader.

Director, Growth

Customer Success Manager

• Own the end-to-end retention experience for an assigned book of public sector accounts as their primary point of contact and trusted advisor.
• Understand each customer's mission, structure, and business needs to identify opportunities for deeper adoption and account growth.
• Act as a product expert and internal advocate for your customers — the Voice of the Customer — partnering with Product and Support on feedback and issue resolution.
• Build and execute account success plans and engagement cadences tailored to public sector budget and procurement cycles.
• Independently lead Executive Business Reviews (EBRs) for standard and mid-tier accounts, demonstrating clear product value and ROI.
• Own churn mitigation and renewal strategy for your portfolio; partner with Sales to drive strong net renewal and expansion outcomes.
• Navigate agency procurement processes and contract vehicles (e.g., GSA Schedule, state term contracts) to keep renewals and modifications on track.
• Contribute customer stories and references that support DeleteMe's public sector brand and pipeline.
• Mentor or buddy Junior CSMs on account management fundamentals as needed.

Customer Success Manager, Public Sector

• Ongoing customer engagement for customers close to renewal to ensure a successful renewal process and reduce churn.
• Ongoing customer engagement to ensure DeleteMe has an appropriate billing method on file so DeleteMe can auto-renew applicable customers.
• Updates to customer subscriptions and invoices to ensure a smooth billing process.
• Maintaining Salesforce records to ensure data cleanliness.
• Coordination with CSMs and Sales as needed when upsell opportunities become possible.
• Coordinates with Finance to ensure invoices and subscriptions are accurate and timely.
• Coordinates with CSMs and AEs when contracts/agreements are required.
• Provide customer outreach at renewal and assist Account Executives to identify upsell opportunities for SMB customers.
• Assist with customer offboarding for SMB clients.

Account Manager

• Own and grow a portfolio of reseller partnerships, prioritizing partners who show strong growth potential and revenue upside.
• Build deep, trust-based relationships with partner reps and sales teams — the kind that make DeleteMe their go-to recommendation.
• Roll up your sleeves and actively work deals alongside partners: joint calls, pricing support, deal strategy, and troubleshooting blockers.
• Identify and recruit new growth-oriented reseller partners to expand DeleteMe's channel footprint.
• Develop and execute joint business plans with key resellers, including enablement, incentives, and co-marketing efforts.
• Drive partner engagement and pipeline through regular touchpoints, training, and proactive deal support.
• Represent DeleteMe at partner events, summits, and joint customer engagements.
• Track partner performance, pipeline contribution, and program ROI; report on what's working and adjust accordingly.
• Bonus: experience transacting in Public Sector (SLED/FED) partner environments.

Partner Business Manager

Marketing

• Coordinate DeleteMe's presence at public sector events across the federal, state, and local landscape — including RSAC Public Sector Day, GEOINT, Billington CyberSecurity Summit, NCSL, NASCIO, RGA/DGA, and agency or state-specific briefings.
• Partner with subject matter experts to create federal, state, and local-specific content, including case studies, one-pagers, briefing decks, and thought leadership, translating DeleteMe's commercial narrative on personal data risk, social engineering, and insider threat into language that resonates with government security, HR, force protection, and legislative stakeholders at every level of government.
• Enable the public sector sales team with battle cards, capture support materials, and talk tracks across federal and state/local (SLED) audiences, and keep that material current as the competitive and regulatory landscape shifts.
• Partner with sales teams to contribute marketing content for RFI/RFP responses, capability statements, and past performance materials.
• Understand where DeleteMe fits relative to schedules, federal contract vehicles (GSA, SEWP, OTAs), state and local procurement processes, and channel/reseller partners, and ensure marketing reflects that reality.
• Track event ROI, content engagement, and pipeline influence across federal, state, and local public sector segments, and report findings back to the broader marketing team.

Federal Marketing Specialist

Account Executive

• Lead Generation: Actively seek and generate qualified leads to maintain a steady sales pipeline and drive revenue.
• Discovery and Qualification: Conduct comprehensive discovery sessions to understand client needs and leverage MEDDPICC for accurate forecasting and early disqualification of weak opportunities.
• Negotiation: Negotiate pricing, packaging, and contractual terms to achieve mutually beneficial outcomes.
• Coordination: Collaborate with internal resources and key external stakeholders to meet customer’s legal, security, and compliance requirements.
• Activity Management: Maintain a disciplined approach to sales activities to ensure consistent top-of-the-funnel inputs.
• Pipeline Reviews: Conduct formal weekly pipeline reviews using Salesforce as the primary tool for ensuring coverage and accurate forecasting.
• Strategic Planning: Participate in regular Deal Reviews and Pre-Call Planning meetings to strategize on new engagements and expansion opportunities.
• Cross-Functional Collaboration: Work closely with other departments to ensure smooth transitions from pre-sale to post-sale.
• Customer Engagement: Activate existing customers for referrals and expansion by consistently delivering value and maintaining effective communication.
• Training and Development: Engage in routine sales training sessions and incorporate new systems and processes into the sales cycle.

Public Sector Account Executive, SLED

Advisor

• Protect DeleteMe members’ privacy by finding and removing personal information across a wide range of online sources
• Investigate and troubleshoot adversarial “problem sites,” applying critical thinking and creative strategies to ensure successful removals from data brokers
• Maintain detailed case documentation in Jira and internal systems, ensuring progress is transparent and auditable
• Identify and escalate patterns in site behavior, member issues, or internal tooling gaps, providing actionable feedback to Team Leads and Managers
• Collaborate cross-functionally with Product, Engineering, and Customer Success to propose and drive operational improvements
• Support ad-hoc data removal requests and contribute to refining internal playbooks, SOPs, and tooling enhancements
• Continuously evaluate and improve processes, advocating for efficiency and accuracy across the Privacy Advisor workflow