Customer Success Manager

DeleteMe

Customer Success Manager acting as the voice of the customer for DeleteMe’s product offering. Engaging customers strategically to enhance their account optimization and retention.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement and relationship management skills, ensuring successful renewals and upsell opportunities while maintaining accurate Salesforce records and coordinating with cross-functional teams.

Highest-signal resume keywords

Customer EngagementSalesforce ExperienceCommunication SkillsCustomer Relationship ManagementCollaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Outstanding CommunicationPresentation SkillsSelf-MotivatedResults-DrivenTeam-Oriented

Tools & Technologies

Salesforce

Industry Keywords

Customer RenewalChurn ReductionBilling ProcessCustomer OffboardingUpsell Opportunities

About the role

Key responsibilities & impact

Ongoing customer engagement for customers close to renewal to ensure a successful renewal process and reduce churn.
Ongoing customer engagement to ensure DeleteMe has an appropriate billing method on file so DeleteMe can auto-renew applicable customers.
Updates to customer subscriptions and invoices to ensure a smooth billing process.
Maintaining Salesforce records to ensure data cleanliness.
Coordination with CSMs and Sales as needed when upsell opportunities become possible.
Coordinates with Finance to ensure invoices and subscriptions are accurate and timely.
Coordinates with CSMs and AEs when contracts/agreements are required.
Provide customer outreach at renewal and assist Account Executives to identify upsell opportunities for SMB customers.
Assist with customer offboarding for SMB clients.

Requirements

What you’ll need

Ability to engage with external customers alongside the account team.
Outstanding communication, presentation, and customer relationship skills.
Self-motivated and results-driven with a strong work ethic.
Comfortable working independently and remotely.
Extensive experience with customer-facing roles.
Salesforce experience.
Collaborative and team-oriented.

Benefits

Comp & perks

Comprehensive health benefits - Medical, Vision, Dental
Flexible work schedule
100% work from home
Generous 401k matching up to 6%
20 days paid time off
15 sick days
12 company-paid holidays
Childcare expense reimbursement
Fitness and cell phone reimbursement
Birthday time off