Customer Success Manager, Public Sector

DeleteMe

Customer Success Manager responsible for managing public sector accounts at DeleteMe. Focused on customer retention and product advocacy while collaborating with cross-functional teams.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on retention strategies, account growth, and cross-functional collaboration. Proficient in navigating public sector procurement processes and executing tailored account success plans.

Highest-signal resume keywords

Customer Success ManagementChurn MitigationAccount Growth StrategyCross-Functional CollaborationProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewal ManagementProduct AdoptionExecutive Business ReviewsStakeholder ManagementAccount Management

Soft Skills

Critical ThinkingProblem-SolvingWritten CommunicationVerbal Communication

Industry Keywords

Public SectorSaaSGSA ScheduleProcurement ProcessesCustomer Engagement

About the role

Key responsibilities & impact

Own the end-to-end retention experience for an assigned book of public sector accounts as their primary point of contact and trusted advisor.
Understand each customer's mission, structure, and business needs to identify opportunities for deeper adoption and account growth.
Act as a product expert and internal advocate for your customers — the Voice of the Customer — partnering with Product and Support on feedback and issue resolution.
Build and execute account success plans and engagement cadences tailored to public sector budget and procurement cycles.
Independently lead Executive Business Reviews (EBRs) for standard and mid-tier accounts, demonstrating clear product value and ROI.
Own churn mitigation and renewal strategy for your portfolio; partner with Sales to drive strong net renewal and expansion outcomes.
Navigate agency procurement processes and contract vehicles (e.g., GSA Schedule, state term contracts) to keep renewals and modifications on track.
Contribute customer stories and references that support DeleteMe's public sector brand and pipeline.
Mentor or buddy Junior CSMs on account management fundamentals as needed.

Requirements

What you’ll need

A minimum of 5+ years of experience as a Customer Success Manager, Onboarding Manager, Account Manager, or in a comparable customer-facing SaaS role.
Demonstrated experience managing renewals, mitigating churn, and driving product adoption.
Experience working cross-functionally with Sales, Marketing, Product, and Support to drive customer outcomes.
Strong project management skills and the ability to manage multiple stakeholder relationships at once.
Excellent critical thinking, problem-solving, written, and verbal communication skills.

Benefits

Comp & perks

Comprehensive health benefits - Medical, Vision, Dental
401k retirement plan
Paid Parental Leave
20 days of Paid Time Off
11 Company-Paid Holidays
Birthday Off
Work From Home Stipend
Cell Phone Reimbursement
Fitness Membership Reimbursement
Child Care Reimbursement
DeleteMe Gold Membership
Discounted DM Plans for Friends and Family