Deel

Payroll

• Identify, triage, and escalate tickets to the appropriate departments based on the type of query and associated priority, ensuring timely resolution.
• Monitor existing support tickets and conduct regular follow-ups on all escalated tickets to manage customer expectations.
• Consistently meet service level agreements by monitoring personal ticket queues and handling inbound calls promptly.
• Proactively identify system or compliance issues reported by customers and business partners, escalate them to the manager, and collaborate with relevant teams to resolve them.
• Stay current on product updates, system releases, and compliance legislation to optimize service delivery and minimize risk.
• Perform advanced tax calculations and use system functions to resolve complex queries efficiently.
• Troubleshoot complex system errors and address intricate customer issues as required.
• Stay informed on Brazilian legislation to provide accurate guidance to customers and business partners (excluding legal advice).
• Attend monthly upskilling sessions and maintain a high pass rate.
• Adhere to established quality assurance best practices, ensuring high standards in all interactions.
• Regularly review and monitor personal performance metrics, including quality of advice, call duration, call type, and telephone etiquette.
• Provide performance feedback to the Support Manager to help maintain and improve service quality.

Payroll Customer Specialist

Product Manager

• Own the Knowledge Platform and Knowledge Apps, CMS, and AI-powered knowledge distribution tools - used by thousands of customers and internal agents daily.
• Drive the automation and intelligent maintenance of large-scale, ever-changing content systems, especially around global labor laws and compliance data.
• Partner deeply with content, engineering, design, AI, support, legal, and GTM teams to build both backend systems and polished frontend experiences.
• Shape how knowledge is structured, stored, and distributed - from schema design to UX surface.
• Elevate Deel’s UI quality by using the Knowledge Hub as a flagship product for design and usability.
• Balance internal efficiency (CMS) with external delight (Hub, AI, and embedded surfaces).
• Drive clarity and rhythm within the team — managing planning, priorities, and execution through structured but lightweight agile practices.
• Work with our Knowledge content team to ensure the highest quality knowledge content.

Staff Product Manager, Knowledge

Sales Development Rep

• Sourcing and qualifying new partner-sourced opportunities by proactively engaging with partners and referred companies.
• Supporting Channel AEs by building and maintaining a high-quality pipeline of partner-referred and partner-adjacent opportunities.
• Researching partner portfolios, client bases, and ecosystems to identify high-intent prospects aligned with Deel’s ICP.
• Executing high-quality outbound campaigns (email, LinkedIn, events, ecosystem plays) on behalf of channel partners to generate meetings and SQLs.
• Activating and re-engaging partners through targeted outreach, follow-ups, and lightweight enablement to unlock deal flow.
• Collaborating closely with Channel AEs to prioritize accounts, align on outreach strategy, and convert opportunities into pipeline.
• Maintaining accurate CRM hygiene, tracking partner-sourced activity, and reporting on pipeline performance and conversion metrics.

Channel Sales Development Representative

Customer Success Manager

• Accounts: The Senior CSM will focus on a smaller number of high-value strategic accounts. Develop and execute comprehensive account strategies for long-term success.
• Risk: Proactively identify risks before they happen. Rally and project management internal stakeholders to address customer issues in a timely manner to optimize customer sentiment.
• Relationships: Build relationships with senior stakeholders. Develop a deep understanding of the customer's business, hiring plans, and the outcomes that will define the success of the partnership. Then put a success plan in place to maximize the customers’ experience. Host regular business reviews to review the partnership.
• Product: Be the voice of the customer by collecting product and operational feedback. CSM should prioritize requirements based on risk, urgency, and revenue impact + project manage internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer along the way.
• Responsible for providing a high-quality experience to our customers on a day-to-day basis.
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
• Drive adoption of platform features that will lead to a better customer experience and better retention.

Senior Customer Success Manager, MM

• Assist in processing payroll data for employees
• Help maintain accurate employee records
• Verify and reconcile employee data, including salaries, hours worked, and deductions
• Assist with payroll tax calculations and filings
• Provide support to employees for payroll-related questions and issues
• Help to maintain compliance with payroll laws and regulations

Payroll Associate

• The Customer Success Manager will be responsible for a high volume of SMB accounts.
• Identify and flag risks that will lead to customer churn.
• Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Responsible for providing a high-quality experience to our customers on a day-to-day basis.
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
• Drive adoption of platform features that will lead to a better customer experience and better retention.

Financial Planning and Analysis

• Oversee and develop all financial activities in the country, including accounting, tax compliance, and financial reporting with improvements to period end closing a focus.
• Prepare and manage ledger entries, payroll, tax benefits, and contributions reports for regulatory bodies such as social security tax authorities, insurance, pension companies, and others.
• Reconcile all balance sheet accounts, including (Intercompany) banking, customers, vendors, and accruals, ensuring accuracy and compliance.
• Monitor day-to-day transactions, maintain up-to-date books, and prepare comprehensive financial and administrative reports as required.
• Ensure timely and accurate submissions to tax authorities (VAT, CIT, Social Security & others)
• Ensure accuracy in payroll calculations made by our local Payroll Manager, oversee payroll software selection and integration, and address any issues related to payroll information and reporting.

Country Finance Manager

Data Engineer

• Design, build, and maintain efficient data pipelines (ETL processes) to integrate data from various source systems into the data warehouse.
• Develop and optimize data warehouse schemas and tables to support analytics and reporting needs.
• Write and refine complex SQL queries and use scripting (e.g., Python) to transform and aggregate large datasets.
• Implement data quality measures (such as validation checks and cleansing routines) to ensure data integrity and reliability.
• Collaborate with data analysts, data scientists, and other engineers to understand data requirements and deliver appropriate solutions.
• Document pipeline designs, data flows, and data definitions for transparency and future reference, adhering to team standards.
• Handle multiple tasks or projects simultaneously, prioritizing work and communicating progress to stakeholders to meet deadlines.

Accounts Receivable

• Responsible for the day-to-day operations within the AR team, including billing, client queries, cash collection and account reconciliation.
• Work closely with Operations and other internal departments to ensure billing correctness and minimising client queries.
• Liaising with customers via email and phone to resolve any issues and escalations.
• Review and approve customer invoices, credit memos, and adjustments to ensure accuracy, completeness, and adherence to contractual terms and company policies.
• Monitor accounts receivable aging reports and follow up on overdue accounts, working closely with sales, customer service, and other internal stakeholders to resolve billing discrepancies and disputes.
• Be an integral team player to improve procedures and implement new policies that will further develop and enhance the team’s performance and success.
• Analyse AR trends and metrics, such as DSO (Days Sales Outstanding) and bad debt reserves, to identify areas for improvement and implement strategies to optimize cash flow and reduce aged receivables.
• Collaborate with cross-functional teams, including sales, finance, operations, and legal, to streamline processes, resolve issues, and drive continuous improvement in AR operations.
• Work to tight deadlines and prioritise duties accordingly.
• Ensure that customer records are correct and up to date, updating when required.
• Provide ad-hoc reports on billing and collections when required for management analysis.

Accounts Receivable Specialist I

Account Executive

• Identifying, prioritizing, and building high-impact channel partnerships that drive repeatable, partner-sourced revenue.
• Closing partner-referred opportunities and co-selling with AEs to own partner-sourced pipeline and ARR.
• Enabling and activating partners end-to-end through onboarding, sales enablement, referral flows, and incentives to maximize performance.
• Nurturing and managing partnerships across their full lifecycle, from launch to long-term, high-yield revenue relationships.
• Ideating, launching, and optimizing co-marketing initiatives (webinars, events, campaigns, content) to accelerate pipeline generation.
• Partnering closely with Sales, Marketing, RevOps, Operations, and Product to remove friction and improve channel conversion.
• Owning and forecasting your partnerships pipeline, performance tracking, and reporting.

Channel Account Executive – Private Equity

Channel Account Executive, Venture Capital

• Oversee the processing of payroll data for employees
• Maintain accurate employee records
• Verify and reconcile employee data, including salaries, hours worked, and deductions
• Assist with payroll tax calculations and filings
• Provide support to employees for payroll-related questions and issues
• Ensure compliance with payroll laws and regulations
• Lead the implementation of new payroll processes and systems

Senior Payroll Associate

Full-stack Engineer

• Engage directly with customers to understand their technical requirements and business objectives
• Design and implement tailored technical solutions, often using Deel's and our partner Accounting and HCMs' APIs, webhooks, and backend infrastructure
• Collaborate cross-functionally with Product Managers, Solutions Engineers, and Backend/Frontend Engineers to deliver both customer-specific and scalable product improvements
• Contribute to product planning by feeding real-world customer use cases back into the roadmap
• Build and enhance product features, debug issues, and improve reliability at "Deel speed"
• Provide exceptional technical support during onboarding, implementation, and post-sale expansion
• Act as a trusted technical advisor, helping enterprise customers unlock the full power of Deel

Full Stack Engineer – Forward Deployed

Security Analyst

• Own and lead incident response process and actively investigate events generated by security systems, observed and reported suspicious activities with precision and efficiency. Perform digital forensics where applicable.
• Prioritize alerts based on risk and collaborate with stakeholders for remediation.
• Administration of SIEM including data ingestion, log management, create and tune alerts to ensure relevancy, accuracy and effectiveness of detection capabilities.
• Tune detection rules to reduce "noise" and false positives to ensure high-fidelity alerts.
• Develop and maintain SOPs related to security operations. Build incident response playbooks to standardize workflows and drive effective remediation of security threats.
• Update detection rules to spot new Indicators of Compromise (IoCs) associated with emerging threat actors. Actively perform threat hunting and help setting guardrails to prevent threats
• Design, implement, and maintain comprehensive security dashboards and generate periodic reports to track Security Operations Center (SOC) performance and key risk indicators

Payroll Customer Specialist

Staff Product Manager, Knowledge

Channel Sales Development Representative

Senior Customer Success Manager, MM

Payroll Associate

Customer Success Manager

Country Finance Manager

Country Finance Manager

Data Engineer

Accounts Receivable Specialist I

Channel Account Executive – Private Equity

Channel Account Executive, Venture Capital

Senior Payroll Associate

Full Stack Engineer – Forward Deployed

Information Security Analyst