Deel

Senior Customer Onboarding Manager

Deel

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Helping customers from low and medium-touch journeys through onboarding and offboarding
  • Helping your teammates with escalations and day-to-day questions on processes and Deel products
  • Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
  • Setting up customers to success in timely manner through becoming expert in Deel products
  • Problem solve Client’s issues and proactively advocate for Client’s success
  • Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
  • Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.

Requirements

  • At least 2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product
  • Focused, action-oriented, and always anticipating next steps: a natural project manager
  • High attention to detail and can design an organized, effective onboarding plan and schedule for clients
  • Enjoy teaching others, be it a customer or a colleague
  • Customer obsessed and have significant experience building customer relationships
  • Team player, and enjoy working on a diverse team.
  • Driven, think on your feet, and thrive in a fast-paced, challenging environment.
  • Clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
  • Are curious by nature and interested in making an impact
Benefits
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer OnboardingCustomer SuccessB2B SaaSProject ManagementProcess ImprovementProduct Automation
Soft Skills
Attention to DetailTeachingCustomer Relationship BuildingTeam PlayerProblem SolvingCommunicationCuriosityAction-Oriented