Customer Onboarding Manager
Deel
CloudSFDC
Job Level
Mid-LevelSenior
Tech Stack
CloudSFDC
About the role
- Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.
- Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
- Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility.
- Identify, analyze, and resolve complex problems creatively and resourcefully.
- Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
- Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D.
- Facilitate on-time onboarding through project management of all stakeholders involved.
Requirements
- 3+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
- Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
- Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks.
- Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
- High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
- Driven, quick-thinking, and thrive in a fast-paced, challenging environment.
- Experience: 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company. (bonus)
- Experience working with clients and team members from multiple countries and across multiple time zones. (bonus)
- Skilled in tools such as JIRA, SFDC, G Suite, Gainsight. (bonus)
- Multilingual: Fluent in English, with additional fluency in Spanish and/or Portuguese being a bonus.
