Customer Success Manager II

Deel

full-time

Posted on: 3/10/2026

Location Type: Remote

✨ AI Apply

About the role

Accounts: The CSM II will manage a diverse portfolio accounts across the EMEA region. This includes low to mid-sized spend accounts and accounts with strategic growth potential.
Risk: Identify and flag risks that will lead to customer churn. Engage appropriate internal stakeholders to resolve the issue swiftly while managing customer communications along the way.
Relationships: Build relationships with key stakeholders. Conduct regular business reviews.
Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
Responsible for providing a high-quality experience to our customers on a day-to-day basis.
Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Drive adoption of platform features that will lead to a better customer experience and better retention.

You have a minimum of 4+ years of relevant work experience, including client-facing experience as a CSM or Account Manager.
Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively-inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
Have a strong analytical foundation with the ability to manipulate and synthesize data
Are curious by nature and interested in making an impact

Benefits

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysiscustomer success managementaccount managementquantitative analysisdata synthesiscustomer retention strategies

Soft Skills

relationship buildingcrisis managementcommunicationself-motivationadaptabilityanalytical thinkingcuriosityproblem-solving