Deel

Executive Assistant

• Acting as the point of contact among executives, employees, clients and other external partners
• Providing administrative assistance, such as writing and editing e-mails, and preparing communications on the executive’s behalf
• Managing information flow in a timely and accurate manner
• Managing executives’ calendars and setting up meetings
• Making travel and accommodation arrangements

Executive Assistant – C-Suite

Account Executive

• Communicate with clients to understand their needs and explain product value
• Manage the full sales cycle for renewals, upsell and cross-sell using cross-departmental expertise as primary resources
• Collaborate with internal departments to facilitate client needs fulfilment
• Proactively engage cross-functionally to bring new product development, client engagement and competitive intelligence strategies to the larger team
• Meet or exceed monthly and yearly revenue targets
• Maintain accurate SFDC data: accounts, opportunities, pipeline and forecasts
• Resolving complaints and preventing additional issues by improving processes
• Acting as a client advocate with a focus on improving the buyer experience
• Ability to build rapport and collaborate with others within the company and externally

Account Executive – Expansion, SMB

Account Executive, Expansion – SMB

Human Resources

• Manage benefits service operations for assigned countries, ensuring strict adherence to global SLAs, KPIs, and quality standards.
• Serve as the lead point of contact for benefits-related issues, managing escalations for EOR workers, clients, and 3rd-party partners (brokers, carriers, and tech vendors).
• Oversee standard onboarding and offboarding benefits processes to ensure a seamless experience for EOR workers.
• Educate HRX Country Managers on benefit operations and act as the regional Subject Matter Expert (SME) to support colleagues and cross-functional teams.
• Partner with Benefits Implementation and Broker Managers to refine delivery quality and contribute to benefits product planning and scoping.
• Actively monitor ticket queues and prioritize issues to maximize global service quality, offering cross-team support during peak periods in different markets.

Benefits Operations Manager

Payroll

• Lead end-to-end validation of payroll data across all regions to ensure accuracy, completeness, and readiness for payroll execution.
• Perform reconciliations, proactively identify discrepancies, and drive timely resolution.
• Support preparation and submission of monthly, quarterly, and annual payroll reports.
• Maintain global payroll calendars and support the Global Payroll Programs & Product Manager in integrating regulatory or procedural changes into SOPs.
• Ensure operational controls—including approval workflows, audit checkpoints, and compliance reviews—are consistently applied across all data validation processes.
• Serve as the primary interface between internal payroll teams, regional operations, external vendors, and executive stakeholders.
• Collaborate with the Global Payroll Programs & Product Manager, Product, Engineering, and Payroll teams to implement system enhancements, process automation, and country/entity expansions.
• Analyze payroll data to detect anomalies, identify trends, and recommend process improvements.

Global Senior Payroll Associate

Support Engineer

• Overall Identity and Access Management responsibilities of software stack
• Provision, deprovision, license assignment, group assignment, secure and general access administration according to Onboarding/Offboarding requirements.
• Some manual processes and some through tools such as Okta, Lumos, or similar.
• Handle IT/IAM Support Tickets on a daily basis to troubleshoot, provision access and to manage and administer applications like Google Workspace domains, Slack, Microsoft, Okta, Zendesk, Zoom, Lumos, etc.
• Availability to work from Saturday to Wednesday
• Weekly technical support for new hire cohorts.
• General management of devices with Operating Systems of both Windows & Microsoft.
• Provide technical support on company wide webinars and meetings.
• To create documentation for any new process that is introduced. Update internal onboarding/off-boarding information from time to time according to company’s requirements.
• Ability to handle at least 40+ support tickets on a daily basis.

IT Support Technician – EMEA

Onboarding Specialist

• Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion .
• Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
• Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.
• Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
• Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

Customer Onboarding Manager, Mandarin Speaking

Product Marketing

• Contribute to the development, delivery, and continuous improvement of Deel’s core global Customer Success enablement programs.
• Translate business priorities (adoption, retention, expansion, efficiency) into structured, outcome-driven enablement programs for CS roles.
• Act as a thought partner to CS leadership on capability gaps, readiness needs, and skill development priorities.
• Design and deliver blended enablement programs, combining live remote sessions, e-learning, self-serve resources, and practical application.
• Partner with Subject Matter Experts, Product Enablement, and Instructional Design to create high-quality, role-specific learning experiences.
• Ensure programs are practical, scenario-based, and directly applicable to real client conversations and workflows.
• Enable CSMs to confidently drive product adoption, value realization, and renewal readiness.
• Partner with Product and Customer Education to reinforce best practices for ongoing client enablement.
• Use customer insights, CS feedback, and performance data to identify adoption or retention gaps and design targeted enablement interventions.
• Define program milestones and success metrics aligned to CS and GTM goals.
• Track KPIs and report regularly on enablement progress, outcomes, and impact.
• Set clear expectations with stakeholders and provide ongoing feedback and recommendations.

GTM Enablement Manager, Client Success

Customer Success Manager

• Manage and foster relationships with up to 200 regionally assigned client accounts as part of our growth function
• Build deep relationships and strategically navigate clients through their experience journey
• Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs
• Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions
• Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn
• Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager
• Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow
• Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams

Associate Customer Success Manager – SMB

Administration

• Support ongoing administration and configuration of the DealHub CPQ platform, including pricing rules, workflows, product catalogs, discount logic, and approvals.
• Act as first-line user support, resolving technical or process-related issues for Sales and Deal Desk users.
• Assist in managing quoting templates, ensuring accuracy and consistency across regions and segments.
• Collaborate with the CPQ lead to implement new features, test system changes, and support rollouts tied to GTM updates, product launches, or pricing strategy shifts.
• Maintain and update system documentation to ensure accuracy, audit readiness, and business continuity.
• Identify and implement process improvements that enhance quoting efficiency and reduce friction in the sales cycle.
• Partner with Enablement to educate users and promote CPQ best practices across Sales and GTM teams.

CPQ Administrator

• Ensuring and maintaining compliance and HR operations in their assigned country in accordance with relevant employment laws and regulations and operational rules and RACI.
• Managing leave requests and processing administrative tasks for Employee of Records (EORs), such as applications, HR letters, and enrollments.
• Auditing, maintaining, and updating internal and external HR-related knowledge in collaboration with stakeholders.
• Providing support to EORs and clients for HR-related questions or concerns through all available communication channels.
• Managing standard onboarding and offboarding processes for EORs.
• Collaborating on HR project management, specifically for mass onboarding and offboarding initiatives.
• Responsible for ensuring the quality of the HR operations in the assigned countries.
• Being the subject matter expert for the country's operational quality and knowledge.

HR Experience Specialist

• You’re passionate and driven, and you’re willing to take risks, be creative, and always resilient.
• You take ownership of the complete sales cycle from start to finish, navigating complex commercial deals by building strong relationships and negotiating to a close.
• You are an excellent communicator with great presentation skills. You can effectively articulate and leverage the Deel IT value proposition to win the trust of customers and close deals.
• You're passionate about Deel IT's product and mission and positively display this at every interaction within the sales cycle and beyond.

• You’ll be the face and voice of Deel for our clients, both internally and externally.
• In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth.
• You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues.
• Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.
• Identify and flag risks that will lead to customer churn.
• Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
• Drive adoption of platform features that will lead to a better customer experience and better retention.

Customer Success Manager – Enterprise

• Helping customers from low and medium-touch journeys through onboarding and offboarding
• Helping your teammates with escalations and day-to-day questions on processes and Deel products
• Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
• Setting up customers to success in timely manner through becoming expert in Deel products
• Problem solve Client’s issues and proactively advocate for Client’s success
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.

Customer Onboarding, PEO

• Identify and generate revenue through upselling and cross-sell to existing customers
• Proactively own and manage a book of accounts, including decision-maker relationships
• Consult existing clients on their internal process to drive change and expand the use of Deel's product offerings
• Lead business reviews, execute on plans to deliver maximum revenue potential, increase renewal rates.
• Develop, manage, and forecast a sales pipeline through regular engagement, outreach, and partnership with customer success.
• Meet or exceed monthly and yearly revenue quota