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About the role
Key responsibilities & impact- Provide operational HR support for requests across multiple regions and time zones.
- Manage and execute global HR operational tasks across the employee life cycle, ensuring accuracy and compliance with internal procedures.
- Respond to and manage inquiries through the HR hotline and written communication channels, addressing EOR and client HR-related questions.
- Manage and process operational requests while ensuring timely delivery within established SLAs
- Serve as temporary operational backup for country HR operations when coverage gaps occur.
- Collaborate with country owners and team leads to ensure continuity of HR service delivery.
- Participate in cross-functional initiatives and operational improvements as required.
- Other ad hoc duties as required by the HR Experience department to support operational needs.
Requirements
What you’ll need- Minimum of 2+ years of experience in HR operations, HR shared Services, or a similar HR support role
- Fluent in English, and local language
- Ability to work flexible shifts, including evenings, weekends, and holidays, as part of a 24/7 global support model
- Demonstrated experience working in high-volume HR operational environments
- Experience working in a global HR environment supporting multiple regions or countries
- Proven ability to manage time-sensitive HR requests and operational tasks while maintaining accuracy and quality
- Excellent written and verbal communication skills
- Strong organizational and prioritization skills, with the ability to manage multiple tasks and meet SLAs in a fast-paced environment
- Experience handling HR helpdesk, HR hotline, or ticket-based support systems is highly desirable
- Experience with HR systems, case management tools, or HRIS platforms
- Must be located in one of these countries: Malaysia, Philippines or India
Benefits
Comp & perks- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR operationsHR shared servicesHR helpdeskHR hotlineticket-based support systemsHR systemscase management toolsHRIS
Soft Skills
written communicationverbal communicationorganizational skillsprioritization skillstime managementflexibilitycollaboration