Dayton Children's Hospital

Customer Support

• Overseeing the operations and functions of the department's billing services
• Patient statement processing
• Self-pay collections
• Customer service
• Payment posting
• Credits/refunds
• Review of collections performance
• Managing billing and collections
• Ensuring compliance with third-party regulations
• Improving key revenue-cycle performance indicators
• Maintaining an efficient operational workflow for day-to-day operations in accounts receivable management
• Implementing and monitoring productivity standards, work queue volumes, and problem resolution
• Understanding and monitoring KPIs
• Developing team action plans and adhering to Dayton Children's policies and procedures
• Collaborating with various interdepartmental teams for optimized revenue cycle management

Manager – PFS Customer Service, Cash Applications