DaVita Kidney Care

Product Manager

• Accountable for the content and intended outcomes of requirements and/or user stories
• Prioritize both stories and defects for delivery.
• Perform story mapping exercises with your team to breakdown work for development
• Identify cross-team dependencies impacting or impacted by your product lane
• Prepare for and participate in Roadmap Planning and sprint activities
• Partner with legal, compliance, privacy, and risk to mitigate Village risk
• Partner with engineering and UX/research to execute discovery strategies that bring to light user needs & pain points
• When appropriate, collaborate with the UX team to create usable experiences which are validated through rapid feedback and usability testing iterations.
• Perform end user shadowing/conduct interviews and collaborate with our clinic, operations, provider, business stakeholders, and our design and research teams to identify and understand user problems to solve
• Work to understand DaVita’s identified business problems in order to advance our product in a way that works for our users and stakeholders
• Evangelize OKRs for outcome-based advancements of the product
• Use data in formulating problem statements and solution hypotheses that are quantifiable
• Leverage product analytics to make informed decisions, monitor product performance, and continuously improve the product toward OKR achievement
• Evaluate and prioritize potential features for your product area, and align features to respective objectives and key results (OKRs)

Associate Product Manager

Director

• Lead compensation strategy and analysis to support organizational goals
• Collaborate with HR and business leaders to develop effective compensation strategies
• Analyze market trends and recommend competitive salary structures
• Oversee the administration of compensation programs and policies

Senior Director, Compensation and Analytics

Operations

• Researches and resolves high complexity collection account balances according to DaVita policies and procedures
• Provides ongoing training and guidance for Specialist Patient Account teammates
• Performs data trending analysis and quality assurance reviews
• Review, weekly and monthly key metrics to identify trends or areas of focus
• Work with Management to develop, document, and implement action plans to address issues
• Identify payer trends and or root cause of billing or claim exceptions
• Act as resource for teammates’ questions and assist with issues of focus and problematic payer issues
• Train new teammates; recommend changes on collection teams, tools, policies and procedures

Revenue Lead, ROPS

Analyst

• Incident and request resolution
• Monitor ServiceNow for incidents and requests assigned to team
• Follow-up with requesters as needed for additional information
• Update status and document notes and resolution
• Manage team-owned workqueues and error logs
• Some on-call responsibilities for urgent issues
• Management of workqueues and error queues
• Documenting and migrating build
• Implementation support
• Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
• Support users and training team with build fixes and responding to questions about workflow design
• Implementation support for new practices and new modules
• Engaging with third parties to define, build, test, and troubleshoot integrated workflows
• Upgrade, enhancement, and special projects work
• Support Epic upgrades in assessing needs, completing build, testing, and build
• Work in Nova, Orion, Asana, and other tools to document build steps and statuses
• Research, design, build, and testing of workflows and enhancements
• Mentoring and training of other Epic team members

Epic Analyst II

Data Analyst

• Act as the primary point of contact for reporting and data-related production issues.
• Investigate, troubleshoot, and resolve incidents related to SQL queries, ETL processes, and Tableau dashboards.
• Analyze data to identify anomalies, root causes of reporting errors, and patterns in data quality issues, providing actionable resolutions to stakeholders.
• Maintain and enhance existing customized reports and interactive dashboards.
• Optimize report performance and SQL query efficiency to minimize processing time and resource utilization.
• Evaluate incoming support tickets, perform needed research, resolve issues where possible, and properly route complex bugs to IT Development or Data Engineering teams.
• Perform routine quality assurance checks on reports and data feeds to ensure ongoing accuracy, consistency, and compliance with department standards.
• Provide hands-on training and ongoing support to users on accessing, troubleshooting, and interpreting existing reports effectively.
• Maintain and update documentation for existing report specifications, data dictionaries, design logic, and support processes for future reference and audit purposes.
• Propose and implement enhancements to improve the reliability, monitoring, and uptime of existing reporting processes.

Analytics Analyst – IT

Recruitment

• Provide day-to-day management, ongoing education, support, inspiration, and coaching of recruiters
• Own the entire recruiting function for DaVita
• Establish and manage a cohesive recruiting team
• Consult with operational partners on recruiting strategies
• Execute and track the performance of recruiting strategies to hit defined goals and metrics
• Design and manage pilot recruitment programs for high-impact roles

Manager, Talent Acquisition

Ecommerce

• The VP of Digital Experiences and Innovation is responsible for redefining how our users interact with our digital products and services, specifically, artificial intelligence and agentic technology.
• Challenge conventional thinking by designing and launching innovative, scalable product experiences that redefine industry standards and user expectations.
• Lead collaborating on the strategy and execution of embedding AI, Machine Learning, Generative AI, and Agentic technologies into our digital portfolio to solve meaningful consumer and business problems.
• Build and lead high-performing, global product and engineering teams. Set a clear vision, drive cross-functional collaboration, and cultivate a culture of excellence, agility, and continuous learning.
• Ensure that digital innovations deliver quantifiable value across different user segments, clinical operations, and business lanes.

Vice President, Digital Experiences – Innovation

Manager

• Serve as the liaison between the physician practice and various internal and external stakeholders
• Partner and manage successful relationship(s) with Nephrologist(s) to build trust and physician satisfaction
• Educates practices on all program requirements including participation and responsibilities for quality assurance (QA) and quality improvement (QI)
• Provides analysis of clinical and operational data from multiple sources and determines current trends to develop QA and QI actions appropriate for value-based program needs
• Collaborates with DaVita and IKC clinical leadership on key findings.

Provider Engagement Manager

Systems Engineer

• Define QA Standards: Design and operationalize a standardized QA process for the ServiceNow development lifecycle, moving the team from ad-hoc testing to a structured, repeatable framework.
• Test Management: Define testing timelines, creating comprehensive test plans, and writing detailed test cases/scripts for new development and enhancements.
• Execution & Sign-off: Perform “first pass” functional testing on development work prior to stakeholder release. Coordinate User Acceptance Testing (UAT) with business partners and manage formal QA sign-off.
• Defect Management: Identify, document, and track defects to resolution, working closely with developers to ensure timely fixes.
• Requirements Gathering: Partner with business stakeholders (e.g., People Services, IT Operations) to gather, analyze, and document detailed business requirements for new demands and catalog items.
• Documentation: Maintain up-to-date process documentation, functional specifications, and FAQs to support the ServiceNow team and end-users.
• Incident Support: Assist with the triage and resolution of complex incidents, leveraging platform knowledge to identify root causes.
• Platform Governance: Support the operational team in enforcing governance standards, ensuring that changes (Update Sets) are properly vetted and promoted compliant with ITIL standards.

Junior Systems Analyst

• Coordinating facility-level placements for students in nursing or technician programs looking for an internship and global nurses.
• Supporting students throughout their internship journey and reporting on key findings and metrics.
• Partnering with stakeholders to build and maintain a pipeline of candidates.
• Continuously improving processes and fully leveraging systems and technology.
• Building strong relationships with school partners and local DaVita teammates to bring Talent Partnership programs to life.
• Following the process to place student interns and global nurses on an ongoing monthly cadence.
• Coordinating with Facility Administrators, Regional Operations Directors, and Talent Acquisition Leaders to identify barriers for placement and develop solutions.
• Providing frequent and clear communication with field and school stakeholders, including scheduling calls and sending recap emails.
• Escalating barriers for placements to managers and bringing solution-oriented ideas to drive performance in the market.
• Leveraging data to analyze program performance and drive strategy within the market.

Talent Acquisition Specialist III

• Lead the development of the team, from directors to registered nurses.
• Inspire your team to join you in the quest to provide high quality patient care.
• Develop and implement strategic initiatives that maximize clinical outcomes and growth.
• Address top growth priorities by completing due diligence on expansions.
• Cultivate hospital relationships to generate additional partnerships.
• Manage contract agreements and negotiate pricing.

Division Vice President – Inpatient Operations

• Provide leadership and operational oversight for multiple acute programs within designated hospital service areas.
• Ensure excellence in patient care, financial performance, regulatory compliance, and team engagement.
• Formulate and manage regional budgets in compliance with DaVita policies.
• Oversee expense reports, payroll, and charge submissions for accuracy and ethical standards.
• Provide financial training to Hospital Services Administrators and ensure adherence to company standards.
• Shape and execute strategic plans for growth in partnership with the Division Vice President.
• Supervise clinical and biomedical teams to ensure quality, cost-effective patient care.
• Partner with Medical Directors to ensure appropriate treatment modalities.

Regional Operations Director, Clinical Services

• The Director, Clinical Services (DCS) – Hospital Programs is the senior clinical leader accountable for quality, safety, and regulatory readiness across DaVita’s hospital and acute care partnerships.
• Drives clinical excellence across inpatient dialysis, hospital-based programs, and physician-aligned care models by leading safety response, developing clinical leaders, and executing division-wide clinical strategy.
• Partners closely with hospital executives, physician groups, operations, and DaVita divisional leadership to ensure consistent, compliant, and high-performing hospital programs while advancing patient outcomes and clinical reliability at scale.
• Owns hospital-based safety readiness, including CMS, CLUE, Joint Commission, and hospital credentialing requirements.
• Leads real-time response for serious safety events, Immediate Jeopardy surveys, and high-risk regulatory issues across hospital programs.
• Drives consistent execution of safety dashboards, incident response, and corrective action plans across all hospital sites.
• Leads and coaches the Hospital Clinical Services leadership team (hospital-based clinical leaders, nurse managers, and regional clinical partners).
• Drives performance management, leadership capability, and succession planning for hospital clinical leaders.
• Intervenes directly in underperforming teams, high-risk relationships, or complex physician/hospital dynamics.
• Identifies underperforming hospital programs (quality, safety, throughput, or experience) and deploys focused clinical recovery plans.
• Prioritizes resources and leadership attention based on risk, regulatory exposure, and patient impact.
• Partners with hospital operations and physician leadership to stabilize and elevate high-acuity programs.
• Owns the hospital clinical strategy for the division in partnership with the DVP and hospital operations leaders.
• Leads execution of hospital-focused clinical initiatives, quality improvement plans, and standardization across all hospital partnerships.
• Ensures initiatives translate into measurable improvement in patient outcomes, safety, and compliance.
• Acts as the clinical authority for hospital partnerships, balancing regulatory rigor with operational reality.
• Works in tight partnership with hospital executives, DaVita operations leaders, and physician groups.
• Provides visible, on-site leadership in high-risk or high-growth hospital programs.

Director, Clinical Services – Hospital Services

Revenue Operations

• Own the health, performance, and business outcomes of the Credits function, including inventory management, aging performance, compliance risk, and operational throughput.
• Lead the design and execution of a scalable credits operating model that balances steady-state performance with surge readiness during periods of elevated inflow or operational disruption.
• Establish and govern clear processes for prioritization, escalation, approvals, holds, bulk resolution strategies, and issue remediation across complex credit populations.
• Drive visibility into credits performance through leading indicators, governance routines, and disciplined reviews that distinguish operational pressure from true financial or compliance risk.
• Ensure adherence to regulatory requirements, internal policies, and audit expectations, while building strong controls.
• Translate enterprise and ROPS priorities into a clear credits strategy focused on reducing inflow, accelerating resolution, improving yield protection, and mitigating financial exposure.
• Lead cross-functional efforts to identify and address root causes of credit creation, partnering with teams across payment posting, registration, billing, collections, payor strategy, legal, compliance, and analytics.
• Champion operational innovation through automation, advanced analytics, workflow optimization, and scalable bulk resolution approaches that improve consistency and efficiency.
• Anticipate future business needs and evolving risk patterns, proactively adapting team structure, capabilities, and operating mechanisms to support long-term durability.
• Lead, coach, and develop managers and teammates across the Credits organization, building a strong bench of talent and future leaders.
• Create clear role expectations, operating rhythms, and development pathways that strengthen functional expertise, problem-solving capability, and leadership maturity.
• Build a culture of ownership, resilience, collaboration, and continuous improvement, while reinforcing accountability to results and alignment to DaVita’s Mission and Core Values.
• Serve as a trusted partner to senior leaders by communicating credits performance, risks, tradeoffs, and strategic recommendations in a clear and actionable way.
• Influence decisions across functions without direct authority, building strong relationships and alignment with internal and external stakeholders critical to credits outcomes.
• Lead executive discussions, operational forums, and partner conversations related to credit inventory, aging, system credits, policy interpretation, and operational commitments.

Director, Revenue Operations – Credits

• Lead approximately 13 dialysis centers with total P&L accountability
• Provide strategic and tactical leadership and direction to field management of assigned facilities
• Identify and develop strategic growth opportunities
• Monitor division performance and work closely with Divisional Vice President or SVP
• Develop and execute strategic operating plans and goals for assigned division facilities
• Manage financial and revenue growth, operations, and labor management, contract management, and clinical outcomes
• Maintain awareness and knowledge of competition; proactively assess related SWOT
• Work at a community-focused company that honors and rewards teammates for living DaVita's core values.