Epic Analyst II

DaVita Kidney Care

Epic Analyst III working with DaVita to support nephrology practices and manage Epic CKD product. Responsible for incident resolution, implementation support, and user training.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $78,000 - $119,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Incident and request resolution
Monitor ServiceNow for incidents and requests assigned to team
Follow-up with requesters as needed for additional information
Update status and document notes and resolution
Manage team-owned workqueues and error logs
Some on-call responsibilities for urgent issues
Management of workqueues and error queues
Documenting and migrating build
Implementation support
Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
Support users and training team with build fixes and responding to questions about workflow design
Implementation support for new practices and new modules
Engaging with third parties to define, build, test, and troubleshoot integrated workflows
Upgrade, enhancement, and special projects work
Support Epic upgrades in assessing needs, completing build, testing, and build
Work in Nova, Orion, Asana, and other tools to document build steps and statuses
Research, design, build, and testing of workflows and enhancements
Mentoring and training of other Epic team members

Requirements

What you’ll need

6-8 years of experience
Bachelor’s degree
Knowledge and experience in the following areas: Epic Community Connect, Nephrology and kidney care, Project management
Proficiency with the following tools: Epic tools such as Orion, Nova, and Sherlock, Microsoft Office products
Two or more of the following Epic Build Certification(s): Cadence, Prelude, Real Time Eligibility, Referrals EpicCare Ambulatory, EpicCare Link, Care Everywhere, MyChart, HIM/Identity Resolute Professional Billing, Claims, Contracts, Electronic Remittance, Charge Router, Data Courier, Security Reporting Workbench

Benefits

Comp & perks

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident resolutionrequest resolutionworkflow analysisbuild testingworkflow designbuild fixesupgrade assessmentenhancement implementationtroubleshootingrequirements gathering

Soft Skills

mentoringtrainingcommunicationteam collaborationproblem-solving

Certifications

CadencePreludeReal Time EligibilityReferrals EpicCare AmbulatoryEpicCare LinkCare EverywhereMyChartHIM/Identity Resolute Professional BillingClaimsContracts