Datacom

Analyst

• Supporting the team with our daily run
• Knowledge Management – ensuring our KAs are up to date and fit for purpose
• Quality Assurance – reviewing calls and tickets and providing coaching where applicable
• Driving customer satisfaction and handling escalations from the customer, and your teammates who need help!
• Coaching and development, including training new starters
• Developing (and maintaining) relationships with key stakeholders across Datacom, our Customer and our vendors.
• Supporting project initiatives

Senior Service Desk Analyst

Consultant

• Act as the conduit between the client’s business users, stakeholders and the implementation teams.
• Lead Datapay Payroll workstreams from requirements gathering, design, configuration, testing activities, knowledge transfer sessions to user training.
• End-to-end project management across multiple implementation projects and ensure projects are delivered on time and successfully.
• Attend the project meetings and providing proactive customer contact throughout the whole process.
• Hold scoping and design workshops to understand customer payroll, system configuration and integration requirements.
• Complete system configuration, integration configuration and data imports into Datapay. Plan and execute validation and reconciliation from legacy systems.
• Complete various testing phases with customer, manage defects and conduct payroll variance investigation.
• Deliver hands-on demonstrations and practical training sessions for large or small groups for go live preparation.
• Provide a clean and thorough hand-over following implementation to support teams or the account managers.

Professional Services Consultant – Implementation Lead, DataPay

Learning and Development

• Designing and tailoring D365 F&O training materials to meet client needs
• Delivering Train-the-Trainer programs and end‑user training
• Using needs‑assessment tools to evaluate training effectiveness
• Facilitating engaging classroom, virtual, and group learning sessions
• Conducting post‑training follow‑ups to ensure adoption and practical application
• Supporting training and adoption across other SaaS platforms (D365, Salesforce, ServiceNow) as opportunities arise
• Contributing to AI adoption training as part of our evolving service offering

Learning and Development Consultant

Financial Planning and Analysis

• lead the implementation of Microsoft Dynamics Finance & Supply Chain Management solutions
• ensure key financial principals are understood for both NZ and Australian markets
• engage in presales activities and contribute to sales proposals
• train customers and mentor junior team members
• design high-quality solutions according to set timelines
• implement D365 Financial Modules and train end-users on it
• manage relationships with clients and create presentations

Senior D365 Finance Functional Consultant

Full-stack Engineer

• Leading and guiding Development teams, including planning, controlling and reporting on progress.
• Designing, coding, testing and installing applications programs either in one major language or in a range of programs across multiple platforms.
• Developing solution operating and system documentation.
• Working with team members & users to evaluate applications requirements.
• Ensuring that systems are developed within agreed budgets and time frames and achieving necessary design and systems security standards.
• Overseeing the analysis, design, programming, debugging, and modification of computer programs for enterprise or end user applications.
• Completing documentation and procedures for installation and maintenance.
• Monitoring the performance and availability of systems hardware and software.
• Installing, testing and maintaining new or modified systems software.
• Analysing and rectifying operating systems problems

Senior Software Engineer

• Lead the implementation of Microsoft Dynamics Finance & Supply Chain Management solutions
• Enjoy being hands-on and train customers or mentor junior team members
• Focus on delivering high-quality solutions that meet customer needs
• Build great relationship management, presentation, and communication skills

Compliance

• Develop and implement security frameworks: Identify, develop, and implement security processes, standards, and policies that align with Datacom’s Information Security Plan and strategic objectives.
• Collaborate across business units: Work closely with internal teams to ensure the consistent application of security controls that meet Datacom and business requirements.
• Regulatory and framework compliance: Ensure adherence to both the Australian Government Information Security Manual (ISM) and Protective Security Policy Framework (PSPF), as well as the New Zealand Information Security Manual (NZISM) and Protective Security Requirements (PSR), across Datacom’s internal and client environments.
• Continuous improvement and assurance: Lead ongoing auditing, monitoring, and enhancement of security controls, including the development and maintenance of Threat and Risk Assessments (TRA), System Security Plans (SSP), and Security Risk Management Plans (SRMP).
• ISO 27001 and ISMS maturity: Apply your deep knowledge of the ISO/IEC 27000 series to support the design, implementation, and continual improvement of our Information Security Management System (ISMS).
• Essential 8 compliance: Lead and maintain organisational compliance with the Australian Cyber Security Centre (ACSC) Essential 8 maturity model, ensuring effective implementation, measurement, and uplift of mitigation strategies across Datacom’s environments.
• SOC 2 Type 2 compliance: Oversee and coordinate activities to maintain SOC 2 Type 2 certification, including evidence collection, control testing, audit readiness, and continuous improvement of internal security and privacy controls.
• GRC tooling and automation: Leverage and optimise GRC tooling, preferably Vanta, to automate evidence collection, track control performance, and manage risk and compliance workflows efficiently.
• Security awareness and enablement: Provide guidance, education, and training to improve understanding of security policies, processes, and technologies across teams, fostering a strong culture of compliance and accountability.

Senior Governance, Risk and Compliance Advisor

Supply Chain

• act as a conduit between clients and technical development teams
• lead workshops to elicit requirements and craft solutions
• provide application support to existing customers
• engage with multiple projects with high-profile clients

D365 F&O Supply Chain Functional Consultant

• lead the technical delivery of large-scale data platform and BI solutions
• design, implement and own the delivery of robust Data Platform and Insight solutions
• work closely with client stakeholders/teams and internal Principal Consultants, Practice Leads, and Project Managers
• identify consulting opportunities and elicit stakeholders requirements through workshops facilitation
• contribute to technical architecture, design and delivery for new modern data and insight platforms
• provide thought leadership on data management and integration recommendations
• design data models across different data domains and industries
• manage development life cycles using various source code management tools
• provide detailed technical documentation, end user training and knowledge-transfer services

Senior Data & Analytics Consultant – Snowflake, DBT

• Leading the design and configuration of Atlassian Products (e.g. Jira Service Management, Jira, Confluence, Atlassian Guard, Rovo, Bitbucket).
• Collaborating with business users and technical teams to gather requirements and deliver solutions that align with business objectives.
• Implementing and configuring Atlassian Products including workflows, automations, customisations, dashboards, and integrations.
• Acting as a Subject Matter Expert within the Atlassian Suite, ensuring best practices are followed throughout the project lifecycle.
• Providing ongoing support, issue resolution, and optimisation recommendations post-implementation.
• Working with a diverse range of clients across different industries, helping to drive transformation by implementing and optimising Atlassian Products.

Atlassian Consultant

Backend Engineer

• Designing, building, and deploying applications for our customers using the latest .NET technologies, with a strong emphasis on scalability and performance.
• Working closely with customers to understand their needs and tailor solutions that solve real-world business challenges.
• Providing technical advice and consultancy to our customers
• Working closely with stakeholders and taking accountability for the technical experince and outcomes
• Staying across the latest tech trends, models, and tools, and bring innovative ideas into solution design.
• Contributing to establishing best practices, frameworks, and reusable components for development at Datacom.
• Collaborating with cross-functional teams to intuitive, user-facing tools and APIs that deliver measurable business value to our customers.
• Working to ensure that systems are developed within agreed budgets and time frames and achieve necessary design and systems security standards.

Tech Lead – Senior Full Stack .NET Developer

Business Development Rep

• Represent Datacom to a broad range of customers, both Government and Corporate
• Promote a range of IT service offerings and develop new business opportunities
• Sell Datacom service offerings across managed services, cybersecurity, cloud and digital platforms and applications
• Build and maintain strong relationships with customers, partners and vendors

Senior Service Desk Analyst

Professional Services Consultant – Implementation Lead, DataPay

Learning and Development Consultant

Senior D365 Finance Functional Consultant

Senior Software Engineer

Senior D365 Finance Functional Consultant

Senior Governance, Risk and Compliance Advisor

D365 F&O Supply Chain Functional Consultant

Senior Data & Analytics Consultant – Snowflake, DBT

Atlassian Consultant

Tech Lead – Senior Full Stack .NET Developer

Senior Business Development Manager