Datacom

Analyst

• Our Service Desk Analyst’s are the first point of contact for our clients.
• Proactively problem solving any customer issues that come your way or escalating them as appropriate.
• Provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring.
• Following ITIL processes, identify, troubleshoot and resolve incidents and service requests.

Service Desk Analyst – After Hours

Security Engineer

• Designing and implementing Saviynt identity governance and access management solutions across enterprise client environments
• Collecting and analysing client business and technical requirements to shape WIAM solution design
• Contributing to solution architecture across the full WIAM lifecycle — from planning and design through to delivery and post-implementation support
• Developing and customising integrations and workflows using Java development skills
• Defining and documenting business processes, technical specifications, and solution architecture artefacts
• Engaging directly with clients and stakeholders — presenting solutions, translating technical concepts, and driving outcomes
• Supporting the assessment and maturation of WIAM capabilities including Identity Governance, Privileged Access Management, SSO, and MFA

Cybersecurity Consultant – IAM, Saviynt Specialist

Backend Engineer

• Deliver impeccable, tested, and robust code that exceeds our customers' expectations.
• Design and automate groundbreaking solutions as a key player in a cohesive team.
• Stay at the cutting edge by diving into the latest in DevOps, Containers, Cloud, and AI.
• Partner with clients to tailor solutions that meet their unique needs.
• Ensure seamless, on-time task delivery—because surprises are for parties, not projects.
• Tackle challenges with resilience and support your team in achieving shared goals

Technical Consultant, Java Spring Boot

Systems Engineer

• Provide operational support for backups and associated systems
• Proactively manage backup systems with respect to capacity, performance and availability
• Implement changes regarding best practices for backup systems
• Document procedures, solutions and recommendations
• Mentor and assist team members on continual improvement and best practices
• Work required after hours and weekends as well as onsite and remote work

Systems Engineer – Backup Management

Operations

• Own the strategy — Develop and implement the Networks Australia strategy, aligned to the broader Datacom direction, collaborating with senior leaders to set clear objectives and drive results
• Lead go-to-market — Work alongside Sales, Presales, and Technical teams to deliver an aligned, growth-focused approach that creates mutual value for Datacom and our customers
• Manage key relationships — Build and maintain strong partnerships with external agencies and suppliers, negotiating contracts and service levels that meet both strategic and financial goals
• Drive financial performance — Take accountability for budgets, forecasting, expense management, and ensuring operational objectives are achieved efficiently and effectively
• Lead a broad team — Take ownership of a layered team structure with direct reports spanning three levels, leading through a management structure to set clear expectations, develop talent, and drive performance across the entire Network Operations Australia function
• Build industry presence — Represent Datacom through active involvement in relevant industry bodies, using those connections to deepen your expertise and ensure our Networks strategy is informed by the latest market developments

General Manager – Networks Operations

DevOps Engineer

• Contribute to building solutions that solve customer problems
• Establish operational excellence with automation
• Ensure platform high availability through reliable operational change processes
• Customer engagement through technical collaboration and solution design
• Collaborate within an Agile team of dedicated technology experts

• Contribute to building solutions that solve customers' hardest problems
• Build elegant, maintainable, highly available and repeatable solutions
• Work collaboratively within an Agile team of dedicated technology SMEs
• Maintain operational excellence with automation across various technologies and areas
• Engage with customers through technical collaboration and solution design
• Ensure platform high availability through reliable operational change and release processes

Senior DevOps Engineer

• In this key cross-disciplinary role you will work closely with our Customers, Partners, Sales and Technical teams.
• Ensure assigned IT infrastructure-based projects are delivered on time, within budget, to agreed scope.
• Serve as the technical point of contact for implementation services and solutions. This may either be provided remotely or on-site.
• Providing pre-sales support and expertise to the sales team.

Senior Systems Engineer

Solutions Engineer

• Engaging with clients to understand their customer journey, operational environment, and pain points
• Developing solution blueprints, reference architectures, and technical proposals for AI-enabled contact centre transformations
• Identifying and implementing Agentic and Conversational AI solutions and automating processes where they deliver tangible customer value
• Coordinating with technology partners and internal teams to ensure seamless delivery
• Supporting pre-sales and solution shaping activities for enterprise and government customers
• Providing strategic insight to optimise service delivery and operational performance
• Contributing to thought leadership whitepapers, presentations, or internal knowledge sharing
• Evaluating emerging AI technologies (e.g. LLMs, NLU engines, sentiment analysis) and assessing their applicability within CCaaS ecosystems

Senior CCaaS, AI Solutions Architect

Business Analyst

• Requirements Discovery
• Understand the client's business, existing processes, problems, and needs you will be responsible for
• Creating JIRA tickets
• Acceptance criteria
• Implementation details
• Mappings of consumers and providers
• Document information on Confluence
• UML diagrams (sequence), Integration design patterns
• Mapping tables
• Endpoints and environments
• Postman collections
• Facilitate workshops and discussion sessions/channels
• 3 amigos session (Dev. tester and BA)
• Data model implementation
• Technical Ability:
• Create Swagger Specifications (Contracts) - Swagger Editor or Notepad++ or VS code
• Understanding of the integration patterns and flows
• Estimation and Team Management – You will provide estimates for Change Requests and larger pieces of work following a reliable and traceable estimation methodology.
• Design the system from a functional perspective, produce drafts of the Design documents, lead/manage the review of those documents with the client, and achieve approval and signoff of the Design documents
• Work closely with the Technical Lead and Architects, ensure they are kept updated, and especially made aware of scope changes, project issues, and risks
• Provide team with business experience, advice on industry best practices, etc.
• Provide input into User Guides as required
• Ensure all reviews required are completed at the required checkpoints

Technical Business Analyst

Architect

• Provide team leadership to the Architects on the account as well as architecture, design authority and quality assurance services during project delivery with a focus on Infrastructure solutions covering Wintel, Hybrid Cloud, Security, VMware and Software Defined Network Elements
• As part of the account leadership team, you will provide the strategic planning and implementation of architecture initiatives to align with business objectives and strategic capability enhancement directives
• Development and support of any Datacom innovation initiatives
• In consultation with the Account stakeholders, execute against the IT strategy and development of IT Roadmaps
• Trusted advisor to bridge the gap between technology and business objectives

Account Architect

• Designing, building, and deploying applications for our customers using the latest .NET technologies, with a strong emphasis on scalability and performance.
• Working closely with customers to understand their needs and tailor solutions that solve real-world business challenges.
• Providing technical advice and consultancy to our customers
• Working closely with stakeholders and taking accountability for the technical experince and outcomes
• Staying across the latest tech trends, models, and tools, and bring innovative ideas into solution design.
• Contributing to establishing best practices, frameworks, and reusable components for development at Datacom.
• Collaborating with cross-functional teams to intuitive, user-facing tools and APIs that deliver measurable business value to our customers.
• Working to ensure that systems are developed within agreed budgets and time frames and achieve necessary design and systems security standards.

Technical Lead, .Net

• Lead integration delivery teams across complex, end-to-end implementations.
• Set and uphold technical standards, patterns, and best practices.
• Be the go-to technical authority — unblocking problems, reviewing code, and making architecture decisions that matter.
• Own delivery quality across the full SDLC, from design through to production.
• Design and build robust, scalable, and secure integration solutions across a modern toolset.
• Apply API-led connectivity, event-driven architecture, and asynchronous messaging patterns at enterprise scale.
• Apply AI tooling within your own workflow and help your team do the same — from code generation to automated testing to smarter monitoring.
• Help shape Datacom's growing AI-in-integration capability and be one of the people who can say: "I helped build that."
• Coach and grow engineers at all levels — sharing knowledge, building confidence, and lifting capability across the practice.
• Foster a culture of curiosity, quality, and continuous improvement.

Technical Lead, Java Spring Boot

• Providing Level 3 technical support across servers, storage, networks, and Microsoft environments.
• Managing incidents, problems, and service requests; ensuring timely resolution and customer satisfaction.
• Performing system maintenance, patching, upgrades, and configuration changes.
• Supporting project delivery and contributing to continuous improvement activities.
• Acting as an escalation point and mentor for junior engineers within the Managed Services team.

Service Desk Analyst – After Hours

Cybersecurity Consultant – IAM, Saviynt Specialist

Technical Consultant, Java Spring Boot

Systems Engineer – Backup Management

General Manager – Networks Operations

DevOps Engineer

Senior DevOps Engineer

Senior Systems Engineer

Senior CCaaS, AI Solutions Architect

Technical Business Analyst

Account Architect

Technical Lead, .Net

Technical Lead, Java Spring Boot

Senior Systems Engineer

Senior Developer, Java Spring Boot