Datacom

Accountant

• Monitor, prepare and maintain financial information and reporting in accordance with best practice.
• Support senior accountants and members of the shared service team with accounting duties including monitoring transactions, resolving queries and assisting with analysis.
• Record-2-Report activities.
• Assist in the generation of general ledger transactions and subsequent related adjustments.
• Support monthly activities including balance sheet reconciliations.
• Support the preparation of financial analysis and reports from a profit and loss and balance sheet perspective.
• Support the analysis and review of financial information of discrepancies and variances.
• Contribute to the development of new or amended accounting systems, programs, and procedures including initiating any actions to reduce write offs and improve efficiencies.
• Assist audit preparations and year end activities.
• Support the preparation of accounting records and financial reports as per Datacom standards.
• Ensure all accounting tasks are completed within the set timeframe and any issues addressed as they arise.
• Liaise with the broader team to ensure that all reporting standards are appropriately embedded into relevant finance processes.
• Perform other accounting duties and support the broader team as required or assigned.
• Support in the design and implementation of effective and appropriate financial controls.
• Take reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Report all incidents, hazards or unsafe work practices as per Datacom policy.

Project Manager

• Liaise with the appropriate Datacom teams ensuring delivery of SOWs to Datacom’s customer.
• Manage the queue of work for Datacom and the delegation of work to the appropriate Datacom team.
• Ensure document quality before SOW submission to Customer.
• Chair internal meetings to manage the delivery of the SOWs to meet KPIs and a quality document. Coordinating project schedules and helping ensure that projects are delivered within given timeframes and meet user requirements and are easily maintainable.
• Coordinating documentation, design and development of projects.
• Contacting company personnel at all organizational levels to gather information and prepare reports.
• Providing analytical and administrative support
• Interacting extensively with key stakeholders including sales & account teams, technical & systems engineering teams and project management team leadership and support functions
• Assisting with the reporting on the progress against project timeframes, milestones and budget.
• Assisting and providing support for the project team to deliver maximum levels of productivity.
• Analysing problems, determining approach, compiling and analysing data, and preparing reports/recommendations.

Project Coordinator

Customer Support

• Partner with executive stakeholders to define customer experience vision, strategic objectives, and transformation roadmaps.
• Conduct business assessments, maturity reviews, and current-state analyses to identify performance improvement opportunities.
• Advise customers on the suitability of leading CX, CCaaS, CRM, workflow, and AI platforms based on business objectives, operating models, technical requirements, and customer experience outcomes, providing vendor-agnostic recommendations that maximise business value while enabling future innovation.
• Develop future-state operating models that align people, processes, technology, governance, and data.
• Recommend platform capabilities and solution architectures that support both immediate and long-term business goals.
• Define enterprise AI strategies that enable AI capabilities to operate consistently across multiple platforms and business processes, leveraging MCP, A2A, APIs, event-driven architectures, and orchestration frameworks to deliver seamless customer and employee experiences.
• Design AI-enabled operating models that connect customer, employee, and business workflows across multiple technology ecosystems.
• Identify opportunities to create intelligent and autonomous business processes through AI orchestration and enterprise integration.
• Provide advisory services on MCP (Model Context Protocol), A2A (Agent-to-Agent) collaboration architectures, APIs, event-driven integration, and orchestration patterns.
• Shape high-impact transformation initiatives that improve customer outcomes while delivering operational efficiencies and business growth.
• Provide executive-level recommendations supported by business cases, cost-benefit analysis, and measurable success criteria.
• Represent Datacom as a recognised thought leader across Customer Experience, AI, Automation, and Contact Centre transformation through customer briefings, strategic workshops, and published insights.
• Facilitate executive strategy workshops and engage with C-suite stakeholders to align technology investment decisions with enterprise business objectives.

Principal Solution Strategist – Customer Experience, AI

Business Analyst

• Establish and drive requirements gathering activities
• Organise and facilitate requirements workshops
• Create user personas and user journeys
• Creating documentation i.e. use cases, user stories, prototypes, wireframes, proposals and strategy documents
• Collaborate with Product Management and Product Ownership team to ensure value is being created and delivery backlogs are groomed and maintained.
• Influencing change that increases team performance at a sustainable pace.
• Building and promoting an open, trusting and respectful team environment; facilitating discussion, collaborative decision making and conflict resolution
• Providing support to the team(s) using a servant leadership style whenever possible and leading by example.
• Organizing and facilitating daily stand-ups, requirement estimation, sprint & release planning, demos and other related team meetings.

Senior Business Analyst

Director

• Lead and shape complex client engagements across strategy, transformation and technology domains.
• Engage with customers to frame problems, challenge assumptions and shape thinking before solutions are defined.
• Support presales activity including value framing, solution shaping, proposal development and client presentations.
• Partner with sales, delivery, and platform teams to build compelling value propositions and win strategies.
• Model strong consulting craft by bringing structure, methods, and approaches to ambiguous client challenges in real time.
• Coach and uplift consulting capability across the team through direct engagement and on the job coaching.
• Contribute to the development of new consulting offerings and repeatable approaches aligned to market demand, including AI and digital transformation opportunities.
• Support growth of the AU consulting practice through opportunity shaping, relationship development and hands-on engagement leadership.
• Foster a culture of curiosity, collaboration and continuous improvement.

Consulting Director

Manager

• Develop and execute a change management strategy aligned with the MSP’s business objectives.
• Identify potential risks and resistance and implement proactive mitigation plans.
• Define success metrics to measure adoption and effectiveness of the transformation
• Collaborate with executives, project teams, IT teams, and end-users to ensure smooth adoption.
• Conduct workshops, training sessions, and regular updates to address concerns and ensure buy-in.
• Develop clear and consistent communication plans to keep all stakeholders informed.
• Assess the current operating model and identify opportunities for optimization with ServiceNow.
• Work alongside technical teams to align the new ServiceNow workflows with business needs.
• Recommend process refinements to maximize automation, efficiency, and scalability.
• Ensure process documentation and create reference materials for future optimization.
• Oversee data migration, system integrations, and testing to ensure seamless operational continuity
• Design and implement training programs to equip employees with the necessary skills.
• Drive user acceptance testing (UAT) and feedback loops to refine the platform post-migration.
• Support ongoing improvement initiatives to enhance usability and efficiency.

Change Manager – 12 Month Fixed Term

AI Engineer

• Join a company dedicated to connecting people and technology
• Work on impactful digital technology solutions with a diverse software engineering team
• Contribute to customer requirements through technical design and integration solutions

Senior MuleSoft Developer – AI

Full-stack Engineer

• Owning the day-to-day delivery of assigned work, including clarifying feature-level ambiguity, managing tasks effectively, supporting release, and verifying outcomes in production.
• Contributing to team-owned delivery by giving realistic input into effort, raising risks or blockers early, communicating progress clearly, and helping the team deliver work predictably.
• Contributing to team-owned quality through appropriate testing, code review participation, safe change practices, and disciplined attention to correctness, maintainability, security, and performance.
• Using modern tooling, automation, and AI-assisted development in a practical and controlled way to improve delivery efficiency, feedback loops, and code quality while remaining accountable for the output.
• Supporting less experienced engineers through constructive collaboration, review feedback, and strong day-to-day engineering practice.

Full Stack Software Engineer

Learning and Development

• Deliver engaging training sessions to customers on Smartly products and services, in-person or online, helping them confidently use the platform.
• Prepare and deliver effective, outcome-driven sessions, keeping accurate attendance records and ensuring customers achieve value quickly through product enablement.
• Continuously improve training materials, content, and methods to enhance learning outcomes and customer experience.
• Support new customers through the entire implementation journey—from sign-up to their first successful pay run—including set-up and go-live activities.
• Build trusted, professional relationships with customers, acting as a knowledgeable and proactive point of contact throughout training and onboarding.
• Gather and act on customer feedback, identifying pain points and opportunities to improve both product and process.
• Contribute to the wider implementation and activation process transformation by trialling new standards, processes and tools
• Work cross-functionally with Product, Support, Sales and Activation teams to deliver a seamless, high-quality customer experience.
• Manage expectations and communication proactively, ensuring customers feel informed, supported and confident at every stage.
• Handle customer payroll and employee data carefully and securely, maintaining confidentiality at all times.
• Promote and maintain a safe working environment by reporting hazards, incidents or near misses, and following safety procedures.
• Take part in other projects and initiatives that improve activation capability and the end-to-end customer onboarding experience as the process evolves.

Training Consultant

Architect

• Develop and maintain technical, security, and cost architectures for managed service solutions used across service delivery.
• Design architecture patterns and solution options for new managed services and service enhancements, ensuring alignment to strategic product direction and operational needs.
• Assess and optimise existing service architectures to improve delivery efficiency, service quality, resilience, security, and commercial outcomes.
• Partner with product managers and product leaders to identify, assess, and prioritise technical solution options that support customer value, business objectives, and investment decisions.
• Work closely with service delivery leaders and teams to ensure solution architectures are practical, supportable, and grounded in operational realities.
• Prototype, test, and validate platform changes, emerging technologies, and service optimisations to inform service evolution and enable confident adoption by delivery teams.
• Establish and maintain a repository of managed service architectures, patterns, and associated cost considerations to improve visibility, consistency, and reuse across the portfolio.
• Provide architectural guidance on the use of AI-enabled capabilities and practical AI architecture approaches where these can improve managed service outcomes.
• Support the development and validation of new service propositions, including selected client engagement to test concepts, technologies, and service design assumptions.
• Contribute to governance, standards, and documentation that strengthen the consistency and quality of architecture decisions across managed services.
• Leverage specialist subject matter expertise from across the business to inform architecture decisions in areas requiring deeper technical or domain knowledge.

Principal Product Architect – Managed Services

Advisor

• Providing strategic and technical leadership in complex IT solutions across infrastructure, networking, and security domains.
• Reviewing new and existing Information Services projects for compliance to architectural standards by developing, documenting, and communicating strategies and standard builds.
• Leading presales solutioning activities, preparing proposals for complex managed services engagements.
• Supporting bid responses and presentations for large multi-service line proposals (RFI/RFT/RFQ/RFP).
• Investigating and incorporating emerging technologies to provide cost-effective, flexible, and innovative solutions.
• Mentoring, developing, and supervising Solution Architects and providing technical consultation in multi-platform environments.
• Ensuring designs are costed, approved, supported, and maintainable, aligning with Datacom frameworks and standards.
• Leading architecture efforts on major projects and programmes to specify optimum designs for business applications.
• Providing technical and commercial inputs into service renewals and contract transitions.
• Promoting a health and safety culture that values people and sustainability in line with Datacom policy.

Senior Solution Advisor

Platform Engineer

• Contributing to and championing an automation first culture across platform engineering practices to drive operational efficiency and enhance customer outcomes.
• Implementing and maintaining core infrastructure and platform services across cloud, containerisation, and hybrid environments.
• Supporting architectural decisions by providing technical input and contributing to solution design under the guidance of senior engineers.
• Building and maintaining CI/CD pipelines, and contributing to improvements across build engineering, release engineering, configuration management, and environment management practices.
• Staying across emerging technology trends and sharing relevant insights with the broader team.
• Developing internal tooling and automating processes wherever possible, leveraging infrastructure as code and DevSecOps practices.
• Providing technical support, testing new solutions, responding to feedback, and maintaining and supporting current solutions.
• Adhering to and contributing to the standards set for the group's code repositories, ensuring consistency and quality in your own deliverables.
• Collaborating with peers and senior engineers, actively participating in knowledge sharing and continuous learning.
• Participate in on-call rotations to provide support for production systems.
• Resolving technical problems of moderate complexity, escalating with a solution focus where appropriate.
• Leveraging AI-augmented workflows to increase productivity and quality across engineering activities.
• Applying security best practices throughout platform engineering processes..

• Leading and embedding an automation first culture across platform engineering practices to drive operational efficiency and enhance customer outcomes.
• Designing, implementing, and governing core infrastructure and platform services across cloud, containerisation, and hybrid environments.
• Informing and contributing to architectural decisions, ensuring solutions are scalable, secure, and aligned with both business and technical requirements.
• Leading the design and continuous improvement of CI/CD pipelines, build engineering, release engineering, configuration management, and environment management practices.
• Researching emerging technology trends and assessing their applicability to the business, feeding insights into the technology roadmap.
• Developing internal tooling and automating processes wherever possible, leveraging infrastructure as code and modern DevSecOps practices.
• Providing technical support and expertise, test new solutions, respond to feedback, and actively participate in future technology road mapping as well as maintain & support current solutions.
• Establishing and policing standards for the group's code repositories, ensuring consistency and quality across all platform engineering deliverables.
• Mentoring and uplifting Platform Engineers within the group, fostering a culture of continuous learning and technical excellence.
• Participate in on-call rotations to provide support for production systems.
• Working autonomously to resolve complex, ambiguous problems across diverse technical domains.
• Leveraging AI-augmented workflows to increase productivity and quality across engineering activities.
• Ensuring security best practices are embedded throughout platform engineering processes.

Senior Platform Engineer – Datapay

Support Engineer

• Role OverviewThe Application Support Analyst role is responsible for providing second level support to users associated with operating relevant application software. This role includes providing technical maintenance and support services within agreed service levels and maintaining user documentation.
• Role Responsibilities*The Application Support Analyst is responsible for (but not limited to):*
• - Maintaining accurate log entries of fault with resolution and communication according to Service Level Agreements.
• - Ensuring all software installations and routine upgrades are implemented according to Service Level Agreements.
• - Providing ad hoc reporting as directed by Datacom management.
• - Working on tasks as assigned by Team Leader.
• - Participating in ongoing team training.
• - Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided.
• - Providing an effective interface between users and product delivery teams, supplying all necessary diagnostic information, identifying areas of improvement and recommending changes in order to facilitate those improvements, according to procedures.
• - Providing telephone and face to face technical support to users regarding Application issues.
• - Using tools and processes to deliver services to customers in accordance with SLA.
• - Ensuring defect issues not progressing are escalated according to established procedures.
• - Following agreed procedures and responding to requests for assistance by providing information to enable users to resolve their problems.

Application Support Analyst

Consultant

• Leading the design and configuration of Pega BPM/Case Management applications for multiple clients.
• Collaborating with business users and technical teams to gather requirements and deliver solutions that align with business objectives.
• Implementing Pega solution configurations, including rule design, case types, and integrations.
• Providing ongoing support, issue resolution, and optimization recommendations post-implementation.
• Acting as a subject matter expert in Pega, ensuring best practices are followed throughout the project lifecycle.
• Working with a diverse range of clients across different industries, helping them drive transformation by implementing and optimizing Pega solutions.