ServiceNow Technical Consultant

Datacom

ServiceNow Technical Consultant delivering workflow, automation, and integration solutions for Datacom, an Australia-New Zealand IT services provider. Designing, configuring, testing, and deploying solutions across enterprise customer projects.

Posted 8/10/2026contractWellington • 🇳🇿 New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering ServiceNow solutions, with a strong focus on configuring workflows, integrations, and automation. Proven ability to translate customer business needs into scalable architectures while ensuring compliance with industry standards.

Highest-signal resume keywords

ServiceNow Delivery ExperienceITSM Module ExpertiseTechnical Specification WritingAnalytical SkillsCollaboration and Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationWorkflow DesignIntegration DevelopmentAutomation ImplementationBusiness Rules ConfigurationUser Acceptance Testing (UAT)Technical DocumentationRequirements GatheringFlow DesignerCMDB Management

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationConsultative SkillsAnalytical ThinkingCollaborative Work Style

Tools & Technologies

DevOps ToolsServiceNow PlatformAutomation ToolsConfiguration Management ToolsTesting Tools

Industry Keywords

Data Communications StandardsNetworking RegulationsCorporate Structure AwarenessPlanning StrategiesContinuous Improvement

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Design and deliver ServiceNow solutions across multiple workflows and modules.
Evaluate customer business needs and translate them into scalable ServiceNow architectures and configurations.
Lead project workstreams, including requirements gathering, design workshops, sprint planning, and technical implementation.
Configure and customise ServiceNow forms, workflows, integrations, automation, business rules, and portal components.
Support installation, testing, and deployment of ServiceNow solutions, coordinating customer UAT activities.
Identify risks, issues, and continuous improvement opportunities, escalating to leadership as required.
Develop technical specifications, user guides, configuration documentation, and architectural artefacts.
Contribute to proposals, solution presentations, and pre-sales activities.
Stay current with ServiceNow releases, best practices, automation approaches, and emerging platform capabilities.
Ensure health, safety, and security compliance in all work practices.

Requirements

What you’ll need

3+ years’ experience in systems design, integration, or technology consulting, ideally with hands-on ServiceNow delivery experience.
Demonstrated capability in one or more ServiceNow modules or technical disciplines, such as ITSM, CSM, CMDB, Automation, Flow Designer, or Integrations.
Strong analytical and consultative skills to translate business needs into technical solutions.
Strong verbal and written communication skills with end-users and IT staff.
Technical specification writing and documentation skills.
Ability to work collaboratively and build productive customer relationships.
Business awareness, including corporate structure and planning strategies.
Knowledge of industry standards and government regulations in data communications/networking.
Familiarity with modern DevOps tools and automation practices.

Benefits

Comp & perks

Social events
Chillout spaces
Remote working
Flexi hours
Professional development courses
Opportunities to learn and grow your career
Collegial, flat structured environment
Inclusive, welcoming workplace culture