Training Consultant

Datacom

Training Consultant delivering engaging training sessions on Smartly products to customers. Supporting their journey from sign-up to their first successful pay run with effective onboarding strategies.

Posted 6/30/2026full-timeWellington • 🇳🇿 New ZealandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver engaging training sessions to customers on Smartly products and services, in-person or online, helping them confidently use the platform.
Prepare and deliver effective, outcome-driven sessions, keeping accurate attendance records and ensuring customers achieve value quickly through product enablement.
Continuously improve training materials, content, and methods to enhance learning outcomes and customer experience.
Support new customers through the entire implementation journey—from sign-up to their first successful pay run—including set-up and go-live activities.
Build trusted, professional relationships with customers, acting as a knowledgeable and proactive point of contact throughout training and onboarding.
Gather and act on customer feedback, identifying pain points and opportunities to improve both product and process.
Contribute to the wider implementation and activation process transformation by trialling new standards, processes and tools
Work cross-functionally with Product, Support, Sales and Activation teams to deliver a seamless, high-quality customer experience.
Manage expectations and communication proactively, ensuring customers feel informed, supported and confident at every stage.
Handle customer payroll and employee data carefully and securely, maintaining confidentiality at all times.
Promote and maintain a safe working environment by reporting hazards, incidents or near misses, and following safety procedures.
Take part in other projects and initiatives that improve activation capability and the end-to-end customer onboarding experience as the process evolves.

Requirements

What you’ll need

Proven training experience and skills via online video conferencing
Experience in payroll and HR system training are preferred
Excellent verbal and written communication skills
Strong time management, planning and organisational skills
Energetic, motivated, ‘can-do’ attitude; works collaboratively in a small team
Willingness to learn; flexibility to adapt in a continually changing environment; calm under pressure
Customer focus and a drive to help customers reach value
Payroll and HR business process knowledge (important for growth into implementation)
Interest or experience in process improvement and implementation/journey design
Aptitude for implementation project management, guiding a customer through a multi-step setup to go-live
Familiarity with SaaS system configuration and data migration during customer setup
Comfortable supporting both low-touch self-serve and higher-touch sales-led customers.

Benefits

Comp & perks

Great employee benefits including Health and Life Insurance
Flexible working – work from home up to two days a week.
Awesome company-wide culture – we love a massive morning tea, an epic work party, and the random rolling lunch.
We’re also truly passionate about our people and seeing them thrive.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Training DeliveryPayroll ProcessingHR System TrainingProcess ImprovementData Migration

Soft Skills

Verbal CommunicationWritten CommunicationTime ManagementOrganizational SkillsCollaborative Attitude