Principal Product Architect – Managed Services

Datacom

Principal Product Architect responsible for technical, security, and cost architectures for managed services. Collaborating with teams to design and optimise service architectures and drive better outcomes.

Posted 6/30/2026full-timeSydney • 🇦🇺 AustraliaLeadWebsite

About the role

Key responsibilities & impact

Develop and maintain technical, security, and cost architectures for managed service solutions used across service delivery.
Design architecture patterns and solution options for new managed services and service enhancements, ensuring alignment to strategic product direction and operational needs.
Assess and optimise existing service architectures to improve delivery efficiency, service quality, resilience, security, and commercial outcomes.
Partner with product managers and product leaders to identify, assess, and prioritise technical solution options that support customer value, business objectives, and investment decisions.
Work closely with service delivery leaders and teams to ensure solution architectures are practical, supportable, and grounded in operational realities.
Prototype, test, and validate platform changes, emerging technologies, and service optimisations to inform service evolution and enable confident adoption by delivery teams.
Establish and maintain a repository of managed service architectures, patterns, and associated cost considerations to improve visibility, consistency, and reuse across the portfolio.
Provide architectural guidance on the use of AI-enabled capabilities and practical AI architecture approaches where these can improve managed service outcomes.
Support the development and validation of new service propositions, including selected client engagement to test concepts, technologies, and service design assumptions.
Contribute to governance, standards, and documentation that strengthen the consistency and quality of architecture decisions across managed services.
Leverage specialist subject matter expertise from across the business to inform architecture decisions in areas requiring deeper technical or domain knowledge.

Requirements

What you’ll need

A Bachelor's degree in information technology, computer science, engineering, or a related discipline — or equivalent practical experience.
Significant experience in architecture, solution design, or service design within a managed services or complex technology services environment.
Demonstrated ability to work across multiple technology domains as a broad architectural generalist, while effectively engaging specialist expertise where required.
Experience developing or influencing secure, supportable, and commercially viable solution architectures.
A strong understanding of architecture considerations spanning technical design, operational supportability, security, risk, and cost.
Experience partnering with product, delivery, and operational stakeholders to translate business and customer needs into practical architectural outcomes.
Practical experience with AI architecture, including the evaluation or application of AI-enabled capabilities in enterprise or managed services contexts.
Experience prototyping, testing, or validating new technologies, platform capabilities, or service improvements to support decision-making.
Strong written and verbal communication skills, with the ability to present complex technical concepts clearly to both technical and non-technical audiences.
Experience engaging with clients or customer stakeholders in the context of solution validation, service design, or innovation initiatives will be highly regarded.

Benefits

Comp & perks

social events
chill-out spaces
remote working
flexi-hours
professional development courses

ATS Keywords

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Hard Skills & Tools

Architecture DesignService DesignPrototypingTestingValidationSecurity ArchitectureCost ArchitectureOperational SupportabilityRisk AssessmentTechnical Generalist

Soft Skills

Strong Communication SkillsClient EngagementCollaboration

Certifications

Bachelor's Degree in Information TechnologyBachelor's Degree in Computer ScienceBachelor's Degree in Engineering