Application Support Analyst

Datacom

Application Support Analyst responsible for second level support for software users in New Zealand. Collaborate to maintain user documentation and provide technical maintenance and support services.

Posted 6/30/2026full-timeTauranga • 🇳🇿 New ZealandMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Role OverviewThe Application Support Analyst role is responsible for providing second level support to users associated with operating relevant application software. This role includes providing technical maintenance and support services within agreed service levels and maintaining user documentation.
Role Responsibilities*The Application Support Analyst is responsible for (but not limited to):*
- Maintaining accurate log entries of fault with resolution and communication according to Service Level Agreements.
- Ensuring all software installations and routine upgrades are implemented according to Service Level Agreements.
- Providing ad hoc reporting as directed by Datacom management.
- Working on tasks as assigned by Team Leader.
- Participating in ongoing team training.
- Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided.
- Providing an effective interface between users and product delivery teams, supplying all necessary diagnostic information, identifying areas of improvement and recommending changes in order to facilitate those improvements, according to procedures.
- Providing telephone and face to face technical support to users regarding Application issues.
- Using tools and processes to deliver services to customers in accordance with SLA.
- Ensuring defect issues not progressing are escalated according to established procedures.
- Following agreed procedures and responding to requests for assistance by providing information to enable users to resolve their problems.

Requirements

What you’ll need

**Experience: **
- At least 2-3 years of relevant IT Support, Software experience.
- Sound knowledge of the organisation's Standard Operating Environment (SOE).
- Basic understanding of financial processes and accounting principles, with the ability to support business applications used within finance or accounting functions.
**Nice to have:**
- Experience working with financial systems, ERP platforms, or accounting-related applications would be highly regarded.
- Ability to interpret financial or transactional data to assist in troubleshooting application issues and supporting end users effectively.
- Familiarity with processes such as accounts payable, accounts receivable, general ledger, invoicing, or financial reporting is advantageous.
- Strong analytical mindset with attention to detail when handling finance-related system incidents and data validation.
- Ability to communicate effectively with finance stakeholders and understand business impacts relating to application support issues.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Datacom Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1974 ☁️ SaaS 🏢 Enterprise 🔒 Cybersecurity SaaS
Enterprise
Cybersecurity Datacom is a leading technology company in Australasia, providing a wide range of services including enterprise application development, cloud solutions, network services, managed IT services, and cybersecurity. With expertise in data intelligence, software engineering, and digital customer experiences, Datacom helps businesses adapt, innovate, and thrive. They offer specialized solutions across various industries such as agriculture, education, and financial services, focusing on optimizing business processes and enhancing customer engagement. Their cloud strategy aligns with business strategy, ensuring seamless adoption and operation across leading cloud technologies. Datacom values sustainability and community engagement, aiming to make a positive difference in people's lives through technology. Application Support Analyst 🔥 19 minutes ago 🏢🏡 Tauranga – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer ERP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Role OverviewThe Application Support Analyst role is responsible for providing second level support to users associated with operating relevant application software. This role includes providing technical maintenance and support services within agreed service levels and maintaining user documentation.
Role Responsibilities*The Application Support Analyst is responsible for (but not limited to):*
- Maintaining accurate log entries of fault with resolution and communication according to Service Level Agreements.
- Ensuring all software installations and routine upgrades are implemented according to Service Level Agreements.
- Providing ad hoc reporting as directed by Datacom management.
- Working on tasks as assigned by Team Leader.
- Participating in ongoing team training.
- Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided.
- Providing an effective interface between users and product delivery teams, supplying all necessary diagnostic information, identifying areas of improvement and recommending changes in order to facilitate those improvements, according to procedures.
- Providing telephone and face to face technical support to users regarding Application issues.
- Using tools and processes to deliver services to customers in accordance with SLA.
- Ensuring defect issues not progressing are escalated according to established procedures.
- Following agreed procedures and responding to requests for assistance by providing information to enable users to resolve their problems. 🎯 Requirements
**Experience: **
- At least 2-3 years of relevant IT Support, Software experience.
- Sound knowledge of the organisation's Standard Operating Environment (SOE).
- Basic understanding of financial processes and accounting principles, with the ability to support business applications used within finance or accounting functions.
**Nice to have:**
- Experience working with financial systems, ERP platforms, or accounting-related applications would be highly regarded.
- Ability to interpret financial or transactional data to assist in troubleshooting application issues and supporting end users effectively.
- Familiarity with processes such as accounts payable, accounts receivable, general ledger, invoicing, or financial reporting is advantageous.
- Strong analytical mindset with attention to detail when handling finance-related system incidents and data validation.
- Ability to communicate effectively with finance stakeholders and understand business impacts relating to application support issues. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

IT SupportSoftware MaintenanceFault LoggingAd Hoc ReportingData Validation

Soft Skills

Analytical MindsetAttention to DetailEffective Communication