Datacom

Administration

• Create and manage purchase order requests.
• Update and track purchase orders through their lifecycle.
• Coordinate with Accounts team and Business Operations to ensure timely processing and resolution of any issues.
• Review and validate invoices for accuracy and completeness.
• Input invoice details into the relevant systems.
• Track invoice status and ensure timely payments.
• Support Account Managers/Directors in preparing data and documentation for contract renewals as well as updating the relevant systems (i.e., Sharepoint, Salesforce, Presales Hub, Renewal Review Gate packs)
• Assist in overall contract management, including tracking key milestones and deliverables.
• Maintain and organise the document repository for Experience Technology customers
• Ensure all documents are up-to-date, accessible, and properly archived.
• Maintain and update key customer details, license quantities, renewal dates, services and products across all Experience Tech customers in our single document management portal.
• Maintain and update templates for Statements of Work (SOW) and Change Orders.
• Assist Account Managers/Directors in preparing for quarterly business reviews with customers.
• Prepare data and compile information for review decks and presentations.
• Provide general support and coordination to Account Managers/Directors as needed, especially during the onboarding of new Experience tech customers across Australia and New Zealand.
• Handle various administrative tasks to ensure smooth operation of account management processes.

Administration Coordinator

Product Marketing

• Executing key initiatives that support Datacom’s SaaS go-to-market journey across Datapay and Datascape
• Providing commercial and GTM analysis to inform strategy and shape execution plans that meet or exceed business goals
• Working cross-functionally with product, sales, marketing and operational teams to deliver strategic and operational initiatives
• Supporting financial planning activities, including budgeting and forecasting across short- and long-term horizons
• Helping build disciplined, repeatable GTM approaches that improve execution, visibility and decision-making
• Implementing and maintaining a principle-driven health and safety culture that ensures employee wellbeing in line with Datacom policy

GTM and Commercial Manager

Analyst

• Our Service Desk Analyst’s are the first point of contact for our clients.
• Proactively problem solving any customer issues that come your way or escalating them as appropriate.
• Provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring.
• Following ITIL processes, identify, troubleshoot and resolve incidents and service requests.

Service Desk Analyst – After Hours

Security Engineer

• Designing and implementing Saviynt identity governance and access management solutions across enterprise client environments
• Collecting and analysing client business and technical requirements to shape WIAM solution design
• Contributing to solution architecture across the full WIAM lifecycle — from planning and design through to delivery and post-implementation support
• Developing and customising integrations and workflows using Java development skills
• Defining and documenting business processes, technical specifications, and solution architecture artefacts
• Engaging directly with clients and stakeholders — presenting solutions, translating technical concepts, and driving outcomes
• Supporting the assessment and maturation of WIAM capabilities including Identity Governance, Privileged Access Management, SSO, and MFA

Cybersecurity Consultant – IAM, Saviynt Specialist

Backend Engineer

• Deliver impeccable, tested, and robust code that exceeds our customers' expectations.
• Design and automate groundbreaking solutions as a key player in a cohesive team.
• Stay at the cutting edge by diving into the latest in DevOps, Containers, Cloud, and AI.
• Partner with clients to tailor solutions that meet their unique needs.
• Ensure seamless, on-time task delivery—because surprises are for parties, not projects.
• Tackle challenges with resilience and support your team in achieving shared goals

Technical Consultant, Java Spring Boot

Systems Engineer

• Provide operational support for backups and associated systems
• Proactively manage backup systems with respect to capacity, performance and availability
• Implement changes regarding best practices for backup systems
• Document procedures, solutions and recommendations
• Mentor and assist team members on continual improvement and best practices
• Work required after hours and weekends as well as onsite and remote work

Systems Engineer – Backup Management

Operations

• Own the strategy — Develop and implement the Networks Australia strategy, aligned to the broader Datacom direction, collaborating with senior leaders to set clear objectives and drive results
• Lead go-to-market — Work alongside Sales, Presales, and Technical teams to deliver an aligned, growth-focused approach that creates mutual value for Datacom and our customers
• Manage key relationships — Build and maintain strong partnerships with external agencies and suppliers, negotiating contracts and service levels that meet both strategic and financial goals
• Drive financial performance — Take accountability for budgets, forecasting, expense management, and ensuring operational objectives are achieved efficiently and effectively
• Lead a broad team — Take ownership of a layered team structure with direct reports spanning three levels, leading through a management structure to set clear expectations, develop talent, and drive performance across the entire Network Operations Australia function
• Build industry presence — Represent Datacom through active involvement in relevant industry bodies, using those connections to deepen your expertise and ensure our Networks strategy is informed by the latest market developments

General Manager – Networks Operations

DevOps Engineer

• Contribute to building solutions that solve customer problems
• Establish operational excellence with automation
• Ensure platform high availability through reliable operational change processes
• Customer engagement through technical collaboration and solution design
• Collaborate within an Agile team of dedicated technology experts

• Contribute to building solutions that solve customers' hardest problems
• Build elegant, maintainable, highly available and repeatable solutions
• Work collaboratively within an Agile team of dedicated technology SMEs
• Maintain operational excellence with automation across various technologies and areas
• Engage with customers through technical collaboration and solution design
• Ensure platform high availability through reliable operational change and release processes

Senior DevOps Engineer

• In this key cross-disciplinary role you will work closely with our Customers, Partners, Sales and Technical teams.
• Ensure assigned IT infrastructure-based projects are delivered on time, within budget, to agreed scope.
• Serve as the technical point of contact for implementation services and solutions. This may either be provided remotely or on-site.
• Providing pre-sales support and expertise to the sales team.

Senior Systems Engineer

Solutions Engineer

• Engaging with clients to understand their customer journey, operational environment, and pain points
• Developing solution blueprints, reference architectures, and technical proposals for AI-enabled contact centre transformations
• Identifying and implementing Agentic and Conversational AI solutions and automating processes where they deliver tangible customer value
• Coordinating with technology partners and internal teams to ensure seamless delivery
• Supporting pre-sales and solution shaping activities for enterprise and government customers
• Providing strategic insight to optimise service delivery and operational performance
• Contributing to thought leadership whitepapers, presentations, or internal knowledge sharing
• Evaluating emerging AI technologies (e.g. LLMs, NLU engines, sentiment analysis) and assessing their applicability within CCaaS ecosystems

Senior CCaaS, AI Solutions Architect

Business Analyst

• Requirements Discovery
• Understand the client's business, existing processes, problems, and needs you will be responsible for
• Creating JIRA tickets
• Acceptance criteria
• Implementation details
• Mappings of consumers and providers
• Document information on Confluence
• UML diagrams (sequence), Integration design patterns
• Mapping tables
• Endpoints and environments
• Postman collections
• Facilitate workshops and discussion sessions/channels
• 3 amigos session (Dev. tester and BA)
• Data model implementation
• Technical Ability:
• Create Swagger Specifications (Contracts) - Swagger Editor or Notepad++ or VS code
• Understanding of the integration patterns and flows
• Estimation and Team Management – You will provide estimates for Change Requests and larger pieces of work following a reliable and traceable estimation methodology.
• Design the system from a functional perspective, produce drafts of the Design documents, lead/manage the review of those documents with the client, and achieve approval and signoff of the Design documents
• Work closely with the Technical Lead and Architects, ensure they are kept updated, and especially made aware of scope changes, project issues, and risks
• Provide team with business experience, advice on industry best practices, etc.
• Provide input into User Guides as required
• Ensure all reviews required are completed at the required checkpoints

Technical Business Analyst

Architect

• Provide team leadership to the Architects on the account as well as architecture, design authority and quality assurance services during project delivery with a focus on Infrastructure solutions covering Wintel, Hybrid Cloud, Security, VMware and Software Defined Network Elements
• As part of the account leadership team, you will provide the strategic planning and implementation of architecture initiatives to align with business objectives and strategic capability enhancement directives
• Development and support of any Datacom innovation initiatives
• In consultation with the Account stakeholders, execute against the IT strategy and development of IT Roadmaps
• Trusted advisor to bridge the gap between technology and business objectives

Account Architect

• Designing, building, and deploying applications for our customers using the latest .NET technologies, with a strong emphasis on scalability and performance.
• Working closely with customers to understand their needs and tailor solutions that solve real-world business challenges.
• Providing technical advice and consultancy to our customers
• Working closely with stakeholders and taking accountability for the technical experince and outcomes
• Staying across the latest tech trends, models, and tools, and bring innovative ideas into solution design.
• Contributing to establishing best practices, frameworks, and reusable components for development at Datacom.
• Collaborating with cross-functional teams to intuitive, user-facing tools and APIs that deliver measurable business value to our customers.
• Working to ensure that systems are developed within agreed budgets and time frames and achieve necessary design and systems security standards.

Technical Lead, .Net

• Lead integration delivery teams across complex, end-to-end implementations.
• Set and uphold technical standards, patterns, and best practices.
• Be the go-to technical authority — unblocking problems, reviewing code, and making architecture decisions that matter.
• Own delivery quality across the full SDLC, from design through to production.
• Design and build robust, scalable, and secure integration solutions across a modern toolset.
• Apply API-led connectivity, event-driven architecture, and asynchronous messaging patterns at enterprise scale.
• Apply AI tooling within your own workflow and help your team do the same — from code generation to automated testing to smarter monitoring.
• Help shape Datacom's growing AI-in-integration capability and be one of the people who can say: "I helped build that."
• Coach and grow engineers at all levels — sharing knowledge, building confidence, and lifting capability across the practice.
• Foster a culture of curiosity, quality, and continuous improvement.