Datacom

Business Analyst

• Requirements Discovery
• Understand the client's business, existing processes, problems, and needs you will be responsible for
• Creating JIRA tickets
• Acceptance criteria
• Implementation details
• Mappings of consumers and providers
• Document information on Confluence
• UML diagrams (sequence), Integration design patterns
• Mapping tables
• Endpoints and environments
• Postman collections
• Facilitate workshops and discussion sessions/channels
• 3 amigos session (Dev. tester and BA)
• Data model implementation
• HTTP Operations
• Data types
• Create Swagger Specifications (Contracts)
• Understanding of the integration patterns and flows:
• SOAP vs REST APIs
• API contract design and maintenance
• Consumers and providers of the APIs
• Error Handling patterns
• Messaging Queuing Processes such as ActiveMQ, Kafka
• Estimation and Team Management
• Design the system from a functional perspective, produce drafts of the Design documents
• Work closely with the Technical Lead and Architects
• Provide team with business experience, advice on industry best practices

Contract – Technical Business Analyst, Integration

Procurement

• Provide spend analysis, market insights, risk and opportunities analysis to support procurement recommendations as well as cost analytics, and cost management recommendations
• Providing strategic direction in support of procurement priorities and needs across the business.
• Designing and establishing appropriate sourcing models for the various categories of suppliers, in relation to business priorities.
• Implementing the appropriate changes to address any issues or trends.
• Overseeing multiple operational teams responsible for the procurement activities across the business.
• Reviewing and assessing new and current supplier arrangements, implementing appropriate sourcing models and selecting applicable suppliers.
• Negotiating with suppliers and contracting whole-of-business strategic relationships where appropriate and value-adding, in conjunction with the Legal & Commercial Group.
• Creating, enhancing and improving templates, policies, processes and procedures for the business.
• Collaborating with the broader team to address complex issues where analysis of situations or data requires an in-depth knowledge of the business.
• Ensuring deliverables are completed within agreed timeframes.
• Support identifying and driving process improvements.
• Developing and maintaining effective working relationships with key stakeholders to understand their core functional requirements from a Procurement perspective.
• Ensuring exception reporting and other monitoring controls are being carried out effectively and ensuring escalation where relevant.
• Embrace and adhere to Datacom’s policies, controls and procedures.
• Takes reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Reports all incidents, hazards or unsafe work practices as per Datacom policy.

Senior Procurement Lead

Security Engineer

• Perform comprehensive penetration testing on applications, APIs, networks and systems using both manual and automated methods.
• Design and execute Breach & Attack Simulation (BAS) campaigns to test detection and response capabilities across customer environments.
• Conduct AI Red Teaming assessments to identify vulnerabilities in machine learning models, LLMs, and AI-powered applications, including prompt injection, model poisoning, and data extraction attacks.
• Formulate attack plans, test cases and working exploits during offensive security engagements.
• Support Application Security initiatives including threat modelling sessions and secure code reviews, providing offensive security insights.
• Prepare comprehensive reports detailing the results of offensive security testing and recommendations for remediation.
• Deliver remediation workshops to clients, presenting findings, attack narratives, and practical remediation guidance.
• Collaborate with Application Security and broader security teams to develop and implement effective testing capabilities and defensive strategies.
• Conduct research and development to uplift offensive security capabilities and stay ahead of emerging threats.
• Stay up-to-date with emerging security threats, vulnerabilities, AI security risks, and technology trends.

Security Consultant – Offensive Security

Artificial Intelligence

• Create compelling, customer-focused experiences powered by Conversational AI technologies and be comfortable presenting and discussing these with customers and prospects
• Ideate, design, build, and deliver powerful demonstrations that showcase CAI capabilities to existing and prospective clients
• Apply advanced conversational design principles to craft intuitive, human-centric interaction flows
• Transition seamlessly between deep technical conversations with engineers and strategic discussions with business leaders
• Collaborate with customers to shape their CX and EX visions – inspiring new ideas and provoking thoughts about the ‘art of the possible’
• Identify automation opportunities in contact centre and retail environments that deliver ROI while enhancing frontline operations
• Manage and optimise delivery of current solutions including intent management, conversational structure and integration with customers' digital environments
• Work with customers to identify tuning and refining opportunities to increase bot containment and improve agent and customer satisfaction within risk tolerance and accessibility standards
• Work effectively across stakeholders to translate ambitious customer visions into practical, scalable solutions
• Apply change management methodologies and agile delivery techniques to ensure seamless adoption and lasting impact
• Plan and integrate next‑generation technologies into the architectural strategy and build strategic relationships with software and hardware vendors to inform roadmaps and GTM approaches

Practice Manager – CX, Conversational AI

Security Analyst

• Action regular tasks and help define processes
• Review/ respond to alerts/events/incidents and escalations from the 24/7 team
• Security use case and correlation rule development
• Identify and develop automations
• Identify policy changes required based on analysis
• Threat hunting
• Interface directly with the customer on a fortnightly basis
• Work collaboratively with team members, wider support groups and business units to ensure that agreed security policies and procedures are understood and followed, and that security risks are effectively managed.
• Provide mentorship and direction to the junior team members

Cybersecurity Analyst – Level 2

Analyst

• Supporting the team with our daily run
• Knowledge Management – ensuring our KAs are up to date and fit for purpose
• Quality Assurance – reviewing calls and tickets and providing coaching where applicable
• Driving customer satisfaction and handling escalations from the customer, and your teammates who need help!
• Coaching and development, including training new starters
• Developing (and maintaining) relationships with key stakeholders across Datacom, our Customer and our vendors.
• Supporting project initiatives

Senior Service Desk Analyst

Consultant

• Act as the conduit between the client’s business users, stakeholders and the implementation teams.
• Lead Datapay Payroll workstreams from requirements gathering, design, configuration, testing activities, knowledge transfer sessions to user training.
• End-to-end project management across multiple implementation projects and ensure projects are delivered on time and successfully.
• Attend the project meetings and providing proactive customer contact throughout the whole process.
• Hold scoping and design workshops to understand customer payroll, system configuration and integration requirements.
• Complete system configuration, integration configuration and data imports into Datapay. Plan and execute validation and reconciliation from legacy systems.
• Complete various testing phases with customer, manage defects and conduct payroll variance investigation.
• Deliver hands-on demonstrations and practical training sessions for large or small groups for go live preparation.
• Provide a clean and thorough hand-over following implementation to support teams or the account managers.

Professional Services Consultant – Implementation Lead, DataPay

Learning and Development

• Designing and tailoring D365 F&O training materials to meet client needs
• Delivering Train-the-Trainer programs and end‑user training
• Using needs‑assessment tools to evaluate training effectiveness
• Facilitating engaging classroom, virtual, and group learning sessions
• Conducting post‑training follow‑ups to ensure adoption and practical application
• Supporting training and adoption across other SaaS platforms (D365, Salesforce, ServiceNow) as opportunities arise
• Contributing to AI adoption training as part of our evolving service offering

Learning and Development Consultant

Financial Planning and Analysis

• lead the implementation of Microsoft Dynamics Finance & Supply Chain Management solutions
• ensure key financial principals are understood for both NZ and Australian markets
• engage in presales activities and contribute to sales proposals
• train customers and mentor junior team members
• design high-quality solutions according to set timelines
• implement D365 Financial Modules and train end-users on it
• manage relationships with clients and create presentations

Senior D365 Finance Functional Consultant

Full-stack Engineer

• Leading and guiding Development teams, including planning, controlling and reporting on progress.
• Designing, coding, testing and installing applications programs either in one major language or in a range of programs across multiple platforms.
• Developing solution operating and system documentation.
• Working with team members & users to evaluate applications requirements.
• Ensuring that systems are developed within agreed budgets and time frames and achieving necessary design and systems security standards.
• Overseeing the analysis, design, programming, debugging, and modification of computer programs for enterprise or end user applications.
• Completing documentation and procedures for installation and maintenance.
• Monitoring the performance and availability of systems hardware and software.
• Installing, testing and maintaining new or modified systems software.
• Analysing and rectifying operating systems problems

Senior Software Engineer

• Lead the implementation of Microsoft Dynamics Finance & Supply Chain Management solutions
• Enjoy being hands-on and train customers or mentor junior team members
• Focus on delivering high-quality solutions that meet customer needs
• Build great relationship management, presentation, and communication skills

Compliance

• Develop and implement security frameworks: Identify, develop, and implement security processes, standards, and policies that align with Datacom’s Information Security Plan and strategic objectives.
• Collaborate across business units: Work closely with internal teams to ensure the consistent application of security controls that meet Datacom and business requirements.
• Regulatory and framework compliance: Ensure adherence to both the Australian Government Information Security Manual (ISM) and Protective Security Policy Framework (PSPF), as well as the New Zealand Information Security Manual (NZISM) and Protective Security Requirements (PSR), across Datacom’s internal and client environments.
• Continuous improvement and assurance: Lead ongoing auditing, monitoring, and enhancement of security controls, including the development and maintenance of Threat and Risk Assessments (TRA), System Security Plans (SSP), and Security Risk Management Plans (SRMP).
• ISO 27001 and ISMS maturity: Apply your deep knowledge of the ISO/IEC 27000 series to support the design, implementation, and continual improvement of our Information Security Management System (ISMS).
• Essential 8 compliance: Lead and maintain organisational compliance with the Australian Cyber Security Centre (ACSC) Essential 8 maturity model, ensuring effective implementation, measurement, and uplift of mitigation strategies across Datacom’s environments.
• SOC 2 Type 2 compliance: Oversee and coordinate activities to maintain SOC 2 Type 2 certification, including evidence collection, control testing, audit readiness, and continuous improvement of internal security and privacy controls.
• GRC tooling and automation: Leverage and optimise GRC tooling, preferably Vanta, to automate evidence collection, track control performance, and manage risk and compliance workflows efficiently.
• Security awareness and enablement: Provide guidance, education, and training to improve understanding of security policies, processes, and technologies across teams, fostering a strong culture of compliance and accountability.

Senior Governance, Risk and Compliance Advisor

Supply Chain

• act as a conduit between clients and technical development teams
• lead workshops to elicit requirements and craft solutions
• provide application support to existing customers
• engage with multiple projects with high-profile clients

D365 F&O Supply Chain Functional Consultant

• lead the technical delivery of large-scale data platform and BI solutions
• design, implement and own the delivery of robust Data Platform and Insight solutions
• work closely with client stakeholders/teams and internal Principal Consultants, Practice Leads, and Project Managers
• identify consulting opportunities and elicit stakeholders requirements through workshops facilitation
• contribute to technical architecture, design and delivery for new modern data and insight platforms
• provide thought leadership on data management and integration recommendations
• design data models across different data domains and industries
• manage development life cycles using various source code management tools
• provide detailed technical documentation, end user training and knowledge-transfer services

Senior Data & Analytics Consultant – Snowflake, DBT

• Leading the design and configuration of Atlassian Products (e.g. Jira Service Management, Jira, Confluence, Atlassian Guard, Rovo, Bitbucket).
• Collaborating with business users and technical teams to gather requirements and deliver solutions that align with business objectives.
• Implementing and configuring Atlassian Products including workflows, automations, customisations, dashboards, and integrations.
• Acting as a Subject Matter Expert within the Atlassian Suite, ensuring best practices are followed throughout the project lifecycle.
• Providing ongoing support, issue resolution, and optimisation recommendations post-implementation.
• Working with a diverse range of clients across different industries, helping to drive transformation by implementing and optimising Atlassian Products.

Contract – Technical Business Analyst, Integration

Senior Procurement Lead

Security Consultant – Offensive Security

Practice Manager – CX, Conversational AI

Cybersecurity Analyst – Level 2

Senior Service Desk Analyst

Professional Services Consultant – Implementation Lead, DataPay

Learning and Development Consultant

Senior D365 Finance Functional Consultant

Senior Software Engineer

Senior D365 Finance Functional Consultant

Senior Governance, Risk and Compliance Advisor

D365 F&O Supply Chain Functional Consultant

Senior Data & Analytics Consultant – Snowflake, DBT

Atlassian Consultant