Daniels Health

Sales Operations Manager

• Administrative support to the Director of Account Management
• Scheduling meetings across the company (interviews, sales meetings, customer appointments etc.)
• Support key projects and business initiatives by tracking deliverables of key team members and following up on outstanding items, escalating if required to leadership and identified issues and delay in completion of identified tasks.
• Evaluate current process/procedures and close any gaps in or between departments by working with key stakeholders to develop new SOPs
• Review Salesforce Pipelines and summarize key activity to Director of Sales
• Ad-hoc research of items outside the normal scope of Sales Activity
• Additional administrative duties include but are not limited to: Executive Calendar/Email management, program coordination and planning of key Commercial/Sales Outings that may require offsite research and full vendor analysis.
• Data entry support for the Sales team related to customer information and feedback
• Support sales team with reports, bridge communication, delegation of tasks
• Organize and support National Sales meetings
• Help manage a Sales calendar for RFP’s (i.e. ensuring we are all aware of key deliverable dates and ensuring marketing is in the loop)
• Spear head a weekly update to meet with Sales Team to prioritize all outstanding requests and ensure they have been properly input into our tracking system (Salesforce Opportunity/Cases)

Senior Sales Operations Specialist

Human Resources

• Partnering with hourly and field service employees and their leadership teams across multiple plants, ensuring compliance with California labor laws.
• Driving employee engagement and fostering proactive people management practices.
• Supporting onboarding and exit processes, including new hire orientation and benefits communication tailored to a primarily hourly workforce.
• Mentoring and coaching department leaders and supervisors on employee engagement, retention strategies, and effective people management practices.
• Delivering training sessions to managers on labor law compliance and people processes.
• Collaborating with the Director of People & Culture and stakeholders to implement workforce planning and organizational development initiatives.
• Assisting in the administration of compensation programs and monitoring performance appraisal processes.
• Analyzing turnover and attendance data, developing retention strategies and improving recruitment practices.

HR Business Partner

Account Manager

• Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
• Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
• Project Management and problem solving to drive outcomes inter-departmentally for the customer
• Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
• Be able to provide product expertise across our full service offering
• Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals
• Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
• Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education
• Ability to support new product installations or new program implementations at a customer site
• Support strategic customer meetings to communicate best practices, business results and successes
• Support the facilitation of quarterly business reviews, and conduct pre-work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements.

Sales

• Develop and execute regional sales strategies aligned with national objectives to exceed revenue and growth targets.
• Regularly review and refine sales strategies, territory coverage, and budget planning to ensure alignment with overall company goals and market dynamics.
• Lead, coach, and develop a team of Regional Sales Managers and Account Executives. Foster a high-performance, accountability-driven culture.
• Partner with individual sales representatives to develop and execute comprehensive territory business plans focused on Integrated Delivery Network (IDN) relationships. Leverage Salesforce.com to track target accounts, activities, and progress toward goals.
• Maintain a strong and healthy sales pipeline through proactive opportunity management. Ensure all activities are accurately tracked in Salesforce.com to support transparency, forecasting, and strategic planning.
• Continuously monitor sales activity, team strategy, and performance metrics. Deliver regular performance reports (monthly, quarterly, annually) to the Executive Team with key insights and strategic recommendations.
• Champion customer satisfaction by ensuring client needs are met and relationships are nurtured—from initial contact to long-term IDN partnerships. Identify and implement strategies to secure long-term commitments with key clients and prospects.
• Cultivate and maintain relationships with strategic accounts. Serve as an executive sponsor to support high-value deals and deepen client trust.
• Identify growth opportunities in emerging or underserved markets. Monitor industry trends and competitor activity to inform and adapt regional strategy.
• Collaborate with internal stakeholders including Marketing, Product, Customer Success, and Finance to ensure alignment in go-to-market execution and customer lifecycle management.
• Actively participate in all relevant sales, strategy, and product meetings to stay aligned with company initiatives and product direction.

Senior Sales Director

• Manage a portfolio of healthcare clients
• Deliver outstanding service
• Lead impactful projects
• Focus on client retention and account development
• Uncover new opportunities
• Build strong relationships

Senior Account Manager

Manager

• Assume ownership of and improve the Maintenance department’s programs, SOPs and KPIs.
• Track, analyze, and improve location’s Key Performance Indicators KPIs (Daily, Weekly and Monthly) to make recommendations for improving plant operations, OEE (Overall Equipment Effectiveness) and maintenance problem resolution.
• Design, implementation, and compliance of computer maintenance system (Maintain X) procedures and preventative maintenance scheduling, adding additional capabilities and reporting though automation, sensors and integrations.
• Provide personal, hands-on and remote leadership, training and support to the business operations & maintenance technician staff.
• Conduct onsite audits and inspections of the program to ensure compliance.
• Develop a sound knowledge and complete understanding of the equipment owned and operated by Daniels including but not limited to: Boilers, autoclaves, washlines, compactors, and robotics.
• Oversee planning and scheduling of preventative maintenance.
• Develop and manage plans for plant equipment & maintenance processes to ensure sites meet uptime requirements and minimize maintenance costs and downtime.
• Design and implement effective machine upgrades and modifications, to achieve improvements in reducing maintenance cost and equipment downtime.
• Review the operation of equipment with appropriate personnel to identify maintenance issues in the areas of Safety, Quality, Cost, Productivity and Customer Satisfaction.
• Manage vendor selection and negotiation for the outside service of key plant equipment.
• Coordinates & verify work and quality of service performed by outside vendors.
• Provide timely technical support to maintenance and operational staff.
• Maintain a sound knowledge of OHSA regulations and display a superior commitment to workplace safety.

Senior Sales Operations Specialist

HR Business Partner

Account Manager

Senior Sales Director

Senior Account Manager

Account Manager

Maintenance Manager