CYBOT

Sales

• Recevoir les appels des clients et fournir l’information adéquate au niveau des prix et des produits ainsi qu’effectuer des recherches quand le besoin se présente.
• Placer les commandes clients au système.
• Assurer le suivi auprès des clients des commandes en cours.
• Effectuer les suivis des demandes corporatives, analyser les rapports et prendre action.
• Prendre les mesures nécessaires pour résoudre les problèmes de service à la clientèle en temps opportun et en assurer le suivi.
• Proposer de manière proactive des produits associés et/ou alternatifs si nécessaire ;
• Maintenir à jour ses connaissances techniques sur les produits.
• Toutes autres tâches connexes.

Représentant des ventes interne

Operations

• Conduct operational audits and branch inventories for Quebec, Ontario, and the Atlantic provinces according to a specified annual schedule.
• Verify all branch transactions processed through computer systems.
• Provide support to branch users and corporate head office departments.
• Maintain operational records and statistical tables.
• Provide support for branch relocations, openings, management transfers, and other mandates or special projects.
• Other related duties as required.

Operations Specialist

• Receive customer calls and provide accurate pricing and product information, conducting research as needed.
• Enter customer orders into the system.
• Follow up with customers on orders in progress.
• Track corporate requests, analyze reports, and take appropriate action.
• Take necessary steps to resolve customer service issues promptly and follow up to ensure resolution.
• Proactively suggest related and/or alternative products when appropriate;
• Keep technical product knowledge up to date.
• Perform other related duties as required.

Inside Sales Representative

• Manage unavailable and defective inventory, including investigations, adjustments, and write‑offs.
• Support Warehouse Supervisor with rewind shortages and use the OPS Rewind Report to prioritize high‑value/high‑risk lots.
• Review short picks, zero/negative inventory, and cycle count discrepancies; identify root causes and resolve issues.
• Act as first point of contact for inventory issues; conduct stock checks and provide product photos when required.
• Ensure accurate replenishment of primary pick locations from bulk/overstock daily.
• Optimize storage locations, including relocating undersized reels and managing labels, dividers, and location activations/deactivations.
• Maintain FIFO practices and rotate/return expiring goods to vendors.
• Perform SKU-to-SKU product moves both physically and in the system.
• Collaborate with Operations and Purchasing teams to resolve NCRs and ensure NCR materials are properly located.
• Assist with Ontario CDC inquiries and general problem-solving.

Operations Coordinator

Account Manager

• Account managers are responsible for being a business manager and leader for the assigned account package in the Madison market.
• Account managers provide value to our customers with the services and solutions available through Viking Electric.
• The goal of the account manager is to grow the volume and profitability of the account base and promoting all of Viking's products and services in a professional and ethical manner.
• Negotiating with customers and vendors to obtain orders, meet schedules, enhance profitability, and to ensure that each customer uses Viking as their primary source of material.
• Promoting and selling the people, products and services and solutions of Viking Electric.
• The Account Manager must tailor a business plan that is appropriate to each customer's business potential and market needs.
• Working with Account Representatives, Project Team associates and all other specialists to make sure the customer is receiving quality service, resolving customer disputes, coordinating efforts with the credit department by obtaining the accounts receivable goals, and prospecting for new accounts as applicable.

Field Account Manager

Account Executive

• Handle incoming customer phone calls
• Greet walk-in customers
• Assist customer with order and provide appropriate product selection
• Pick customer order from warehouse and bring to counter
• Prepare customer sales ticket and charge accordingly
• Promote and sell company’s product promotions
• Provide assistance to certain warehouse functions
• Reach monthly goals in sales and gross margin
• Courtesy and politeness toward customers
• Multi-task and continually prioritize tasks to be completed throughout the day
• Other duties as required

Counter Sales Representative

Analyst

• Control actual and forecast reporting packages.
• Support subsidiaries to ensure accurate and timely data submission through the consolidation system (SAP FC/BFC).
• Record and review specific consolidation operations assigned to the role.
• Supervise holdings.
• Handle complex consolidation transactions (acquisitions, mergers, disposals).
• Manage tax processing and fiscal reporting (CBCR/Globe) in coordination with the TAX team.
• Contribute to the preparation and analysis of consolidated financial statements for the assigned area.
• Monitor and formalize internal files and significant financial events.
• Prepare monthly and quarterly analyses included in the Group’s reporting package sent to management.
• Assist countries during the audit of consolidated accounts and prepare related annexes and presentations.
• Draft instructions and process documents, and participate in IT development projects and consolidation process improvements.
• Train users and contribute to consolidation manuals and documentation.

Senior Consolidation Analyst

• Support the definition of selling prices, taking into account costs, target margins and commercial strategies
• Create scenarios and reports segmented by different business segments and branches
• Monitor sales performance on an ongoing basis
• Collaborate in the development and implementation of pricing strategies that maximize margin and competitiveness
• Ensure the quality and consistency of the databases used in analyses.

Market Intelligence Analyst – Junior

Manager

• Lead and manage the agency team
• Motivate, bring together and empower the team around performance and customer satisfaction objectives
• Manage the activity in line with Sonepar's strategy
• Implement managerial rituals and support change management
• Develop commercial performance and the agency's visibility
• Represent the agency and Sonepar within the local ecosystem (customers, partners, institutions)
• Contribute to revenue growth through: customer retention and acquisition
• Promotion of offers, services and digital solutions
• Commercial activity and animation of the agency
• Organize and participate in commercial events and customer training sessions
• Work in coordination with inside sales, field sales and support teams
• Monitor commercial activity and service quality
• Ensure application of commercial standards and pricing policy
• Develop upselling and customer value
• Monitor and analyze commercial activity using group tools (CRM, reporting, performance indicators)
• Handle customer complaints within your scope and refer to the appropriate departments when necessary
• Ensure an efficient organization and an optimal customer experience
• Ensure the quality of reception and an attractive commercial atmosphere
• Ensure proper upkeep of the point of sale, stock and logistics flows
• Ensure rigorous stock and inventory management according to the applicable standards
• Ensure proper management and control of cash operations
• Ensure the safety, compliance and protection of people and property
• Apply and enforce safety and security rules
• Ensure compliance of installations and equipment
• Raise team awareness of safety rules
• Alert the Head of Sales in case of a risky situation

Agency Manager

Customer Support

• Serve as the primary point of contact for order-related inquiries, including missing items, shipment delays, and discrepancies.
• Research and track customer orders using warehouse management systems (WMS), order processing software, and carrier tracking tools.
• Coordinate with warehouse staff to locate, verify, and resolve order issues.
• Communicate findings and resolutions to customers in a clear, professional, and empathetic manner.
• Document all customer interactions, research steps, and resolutions in the company’s CRM or order management system.
• Monitor order status reports to proactively identify potential issues before they impact the customer.
• Collaborate with inventory control to address stock discrepancies impacting orders.
• Escalate complex issues to supervisors or management when necessary.
• Support continuous improvement initiatives to enhance order accuracy and customer satisfaction.

Customer Service Specialist

• Accurately and efficiently process customer purchase orders, back orders, credits, return authorizations, quotations, and other sales-related functions.
• Take orders over the phone, and through email
• Provide 2nd level support for Counter Sales
• Assist customers with product explanations, pricing, availability, and suggest additional/related items that are helpful or required.
• Maintain knowledge of and promote our entire e-business platform.
• Call the Credit Department as needed regarding credit hold orders.
• Assemble drawings and cut sheets.

Customer Service Representative – Electrical Parts

• Manage every aspect of the branch functions in sales, administration and operations
• Exhibit efficiency in budgeting, inventory control, profit maximization and customer satisfaction
• Develop and implement market growth opportunities
• Anticipate, meet, and/or exceed customer needs
• Respond to customers with a sense of urgency
• Use selling skills and customer relations techniques to grow market share
• Provide leadership to projects and sales staff
• Manage branch inventories through purchasing, shipping, receiving, tracking, and warehousing
• Commit to a clean and safe working environment
• Promote improved job performance of associates
• Select and train associates for specific job functions
• Provide direction and leadership in setting priorities

Branch Manager

• Work collaboratively with the PNP Program Manager, the Area Branch Counter Manager, Area Branch Managers, and Counter Sales Writers to identify and grow small-to-medium sized contractors who have the potential and motivation to grow their business.
• Build a relationship with these customers by listening and responding to their needs, helping them set goals, and providing them direct access to Capital Electric resources that will contribute to their success.
• Increase the year-over-year (YOY) Sales, Gross Margin $, and Gross Margin % generated by these customers.

Bookkeeper

• Manage key accounts portfolio by establishing strong, long term customer relationships, analyzing customer-specific situations and data, and leveraging product knowledge to generate solutions
• Achieve assigned strategic account objectives including growth of revenue and margin.
• Monitor and assess sales performance metrics on assigned accounts.
• Communicate regularly and proactively with major customers and account managers to solicit orders, respond to questions and convey Irby capabilities, and determine competitive price levels.
• Act as the liaison between key customers and internal stakeholders, including branch and District management, internal specialist teams, and outside salesforce.
• Exercise judgment within Irby practices and procedures to suggest solutions and innovative ideas to meet customer needs and resolve challenges.
• Establish relationships with key vendors and purchasing teams to aid the securing of materials.
• Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.

Strategic Accounts Coordinator – Gas Services

Procurement

• Aggregate and coordinate requests for purchase inquiries from the sales and project teams
• Perform open purchase order follow-up with suppliers to manage delivery expectations
• Maintain ERP purchase order expected dates per vendor data, including changes transmitted electronically via VMI, EDI, or email
• Manage item substitutes in ERP, prioritizing existing products and sourcing new alternatives to meet availability expectations
• Coordinate incoming shipments with receiving department and ensure timely system receipt
• Develop and execute demand planning strategies for building wire, steel, and PVC conduit categories to maximize our rebate opportunities
• Create purchasing plans aligned with sales forecasts and market trends to ensure optimal inventory levels
• Implement inventory optimization techniques to reduce carrying costs while maintaining service levels
• Prepare and present monthly planning reports and KPIs to senior management
• Maintain up-to-date vendor records, including performance metrics and compliance documentation
• Negotiate with vendors to secure favorable pricing, delivery schedules, and long-term agreements
• Monitor supplier performance and maintain strong relationships to ensure continuity of supply
• Log and track UET lost sales events in accordance with company procedures
• Collaborate with buyers and category managers to address root causes and implement corrective actions
• Liaise with external partners, manufacturers, and service providers to source alternatives when existing partner-stocked items are unavailable