CYBOT

Account Manager

• You have extensive experience in electrical wholesale and want to take responsibility for the strategic expansion of a future-oriented key account segment.
• You develop and implement targeted sales and marketing measures, strengthen existing customer relationships and systematically open up new market potential.
• You combine entrepreneurial thinking with an electrotechnical background, act in a structured, goal-oriented manner and take high personal responsibility.
• Thanks to your market knowledge in electrical wholesale, you recognise opportunities early and initiate measures for sustainable growth.
• As Head of Key Account Management, you carry the overall responsibility for building and sustainably developing our key account area.
• With your leadership skills you assume disciplinary responsibility for our key account team and promote its continuous development.

Head of Key Account Management, 100%

Sales

• Greet clients at the counter, verify information requested and process orders on occasion;
• Verify product availability through computer search;
• Verify the accuracy of products ordered and the condition of products assembled in the warehouse;
• Help with inventory;
• Ensure that the counter and service areas are clean and orderly;
• All others relevant tasks.

Counter Sales – Warehouse Associate

Account Executive

• Ensure customer satisfaction through processing orders and coordinating customer service needs with other functions within the branch
• Serve as customer contact regarding such matters as pricing, scheduling and shipping
• Responsible for performance in the areas of sales, gross margin, gross margin percentage, market share growth, and profitability of all product lines
• Receive and handle calls from existing and new customers to explain the type of services or products we can offer
• Quote prices and use sales skills to complete the purchase
• Outbound calls to follow up on previous quotes
• Secure and place orders with others for filling and arrange delivery date
• Record names, addresses, purchases, and reactions of prospects solicited
• Work with the outside sales and manager to secure customer satisfaction on all accounts.
• Work with shipping dept to arrange special delivery circumstances
• Prepare and work reports on sales activities and expediting
• Source product for “special” and “direct” non-stock customer orders
• Assemble all information necessary for a customer quotation
• Prepare customer quotations and analyze quotation results
• Provide appropriate report information to sales management and outside sales
• Follow up after sending quotes
• Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Ensure customer returns are handled in accordance with company policy
• Provide support at the counter during peak customer times as needed

Inside Sales Representative

Collections

• Monitor assigned accounts daily and initiate collection actions through Get Paid system.
• Collection actions are typically done via email and/or phone.
• Maintain clear documentation on steps taken towards collections on all accounts.
• Monitor accounts and make recommendations to senior management regarding the use of third-party collection escalation and legal counsel.
• Provide notification to our internal sales partners regarding collection issues.
• Assess risk by researching and examining credit history and reports.
• Perform account reconciliation as needed.
• Review credit hold reports and release orders as appropriate.
• Work with the internal billing team to help resolve billing disputes.
• Perform other assigned tasks necessary to support the success of the department.

Credit and Collections Analyst

• Determines type of merchandise desired by becoming familiar with products sold and utilizing vendor catalogs and other reference materials.
• Utilizes Eclipse program for pricing structure and order entry.
• Prepares cash or charge sales tickets with required ID and processing information in a timely manner.
• Follows up with all specific record keeping requirements.
• Estimates date of delivery based on knowledge of company delivery schedule.
• Pulls and loads customer materials as necessary.
• Handles difficulties with customers and coworkers with diplomacy and seeks assistance from management when needed.
• Resolves customer order problems and complaints promptly.
• Describes/demonstrates products using samples or catalogs showing features and benefits.
• Sells and promotes branch and company-wide special promotions as directed.

Counter Sales Representative

Manager

• Manage the automation system through a team of supervisors and associates the decanting, order fulfillment, quality control, replenishment, cycle counting and product consolidation
• Train and coach the staff of supervisors and warehouse associates on the various functions utilized within the automation system
• Analyze products and determine if it qualifies to be placed in the automation system and if the product should be set-up for loose and case pick
• Assess productivity and quality measurements
• Work with supervisors and associates to ensure workflows are followed
• Manage the team of automation technicians to keep the automation system operating at maximum performance
• Collaborate with SUSA logistics and Dematic

Automation Manager

• Work collaboratively with the PNP Program Manager, Area Branch Counter Manager, Area Branch Managers, and Counter Sales Writers to identify and grow small-to-medium sized contractors who have the potential and motivation to grow their business.
• Build a relationship with these customers by listening and responding to their needs, helping them set goals, and providing them direct access to Capital Electric resources that will contribute to their success.
• Increase the year-over-year (YOY) Sales, Gross Margin $, and Gross Margin % generated by these customers.

• Direct the sales activities of inside and counter sales personnel.
• Supervise and manage all activities of the branch personnel.
• Interface and communicate with manager on a regular basis to ensure that the activities of the outside sales department are coordinated with Branch operations.
• Analyze the needs of your customers and ensure that NorthEast’s current products and services consistently meet those needs.
• Emphasize our capability with our Digital Tools (website, mobile app, ELink, EQuotes, etc.)
• Participate in on-going training for Digital Tools.
• Develop and maintain account base.
• Make calls on potential and/or under achieving house accounts.
• Develop an annual plan and budget for the branch.
• Participate in inter-branch and CDC planning discussions.
• Review monthly reports to make certain branch budgets are adhered to.
• Hire, develop and train new employees.
• Review performance for all branch staff.
• Ensure that the company obtains an equitable return on its accounts receivable and inventory assets.
• Participate in and support marketing efforts and provide manager with information pertaining to planning, pricing, people and product.
• Work with accounts payable to ensure all invoices are paid on a timely basis.
• Oversee all branch paperwork requirements to ensure that they are completed accurately and on a timely basis.
• Ensure that the overall safety and security of the branch is maintained at all times.
• Perform other related duties as required or directed.

Branch Manager

• Ensure that procedures are effectively applied locally by operations
• Propose procedure improvements to the Flow Director in collaboration with and according to the framework set by the national Methods & Processes (MP) team
• Lead local deployment acceptance testing for software applications
• Manage M90, M91 and/or M92 (stock reconciliation between the ERP and the WMS)
• Develop and evaluate organizational or production scenarios within the framework of national processes
• Write and update documentation related to application use, operating procedures, and the document repository in coordination with the local QHSE Manager
• Participate in projects related to improving and optimizing the logistics activities of the assigned flow
• Contribute to operational projects in coordination with the platform’s logistics project manager
• Serve as the IT Department (DSI) contact via the site CRC for business tools/applications
• Collaborate with GDS on the physical resources required for implementing product ranges
• Draft specifications for new equipment and tools to be used in coordination with the relevant departments
• Interact with external service providers within the contracts defined by the IT Department
• Report incidents to the national Methods & Processes teams or to IT and perform an initial diagnosis beforehand
• Identify needs for new or replacement equipment to national MP and deploy them on site in coordination with maintenance and operations
• Update and use activity monitoring and analysis tools for the assigned flow (dashboards)
• Act as the primary contact for users to collect their requirements
• Train users or supervise reference users / tutors

Methods and Processes Manager

• Prospect, develop and identify new business opportunities.
• Follow up on commercial proposals and quotations.
• Conduct sales visits and prospect for new business.
• Maximize profitability of deals for the company.
• Deliver technical and commercial training.

Sales Representative

• Greet walk-in customer and assist with order and product selection
• Enter sales orders and pick items from warehouse inventory
• Prepare customer sales ticket and collect customer payment
• Handles phone-in customers with pleasant and courteous etiquette
• Maintain counter area displays clean, organized, and stocked with inventory
• Reach monthly goals in sales and gross margin
• Encourage the use of digital tools across customer base
• Multi-task and continually prioritize tasks to be completed throughout the day

• Communicate with customers by phone or in person to receive orders for products.
• Solicits sale of new or additional products.
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
• Liaison between the customer and Codale departments, including credit purchasing, warehouse, outside sales and management.
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identifies and uses appropriate company and/or customer pricing systems.
• Make phone calls to regular and prospective customers to solicit orders.
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
• Compiles lists of prospective customers for use as sales leads.
• Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner.
• Follows up with any specific record-keeping requirements.
• Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
• Purchases materials following approved purchasing procedures.
• Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Prepares correspondence and reports necessary for business transactions.
• Recognize when special pricing is required, and provide competitive pricing.
• Follow up on all quotations in an attempt to write the order, or receive input for use in future quotations.
• Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly.
• Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.

Operations

• Oversee all outbound warehouse operations for accurate, safe, and efficient order fulfillment
• Manage scheduling, workload assignments, and monitor performance across all outbound shifts
• Collaborate with Inventory, Receiving, Transportation, and Sales teams for seamless operations
• Track and report productivity, order accuracy, and shipping performance; address process inefficiencies
• Lead, coach, and develop outbound warehouse teams
• Conduct training on safety practices and outbound quality standards
• Ensure compliance with OSHA and Sonepar safety policies

Outbound Operations Manager

• Take orders in person, over the phone, and through email
• Greet and assist customers as they enter the branch
• Collaborate with customers to fulfill order requests
• Load orders into customers’ vehicles or delivery trucks
• Provide product information to customers (training will be provided)
• Assist colleagues in the back-of-store warehouse as needed

Head of Key Account Management, 100%

Counter Sales – Warehouse Associate

Inside Sales Representative

Credit and Collections Analyst

Counter Sales Representative

Automation Manager

Account Manager

Branch Manager

Methods and Processes Manager

Sales Representative

Counter Sales Representative

Counter Sales Representative

Outbound Operations Manager

Counter Sales, Electrical Parts

Counter Sales Representative