Inside Sales Representative
CYBOT
full-time
Posted on:
Location Type: Office
Location: Winter Haven • Florida • United States
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Job Level
About the role
- Ensure customer satisfaction through processing orders and coordinating customer service needs with other functions within the branch
- Serve as customer contact regarding such matters as pricing, scheduling and shipping
- Responsible for performance in the areas of sales, gross margin, gross margin percentage, market share growth, and profitability of all product lines
- Receive and handle calls from existing and new customers to explain the type of services or products we can offer
- Quote prices and use sales skills to complete the purchase
- Outbound calls to follow up on previous quotes
- Secure and place orders with others for filling and arrange delivery date
- Record names, addresses, purchases, and reactions of prospects solicited
- Work with the outside sales and manager to secure customer satisfaction on all accounts.
- Work with shipping dept to arrange special delivery circumstances
- Prepare and work reports on sales activities and expediting
- Source product for “special” and “direct” non-stock customer orders
- Assemble all information necessary for a customer quotation
- Prepare customer quotations and analyze quotation results
- Provide appropriate report information to sales management and outside sales
- Follow up after sending quotes
- Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
- Ensure customer returns are handled in accordance with company policy
- Provide support at the counter during peak customer times as needed
Requirements
- Two-year certificate/degree from college or technical school or Six months to two years related experience and/or training or Equivalent combination of education and experience
- Read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals
- Write routine reports and correspondence
- Speak effectively before groups of customers or employees of an organization
- Interface in a customer responsive manner over the telephone and in person
- Handle difficult customer situations with diplomacy
- Ability to deal with problems involving several concrete variables in standardized situations
- Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to apply concepts of basic algebra and geometry
- Ability to deal with problems involving several concrete variables in standardized situations
- Experience utilizing digital sales tools to enhance the customer experience (job management, quotes, sales tracking, and all other related web capabilities)
Benefits
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Professional and personal development programs
- Tuition reimbursement
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales skillscustomer quotationsorder processingpricing analysissales trackingmathematical calculationsbasic algebrageometry
Soft Skills
customer satisfactiondiplomacyproblem-solvingeffective communicationinterpersonal skills
Certifications
two-year certificatetechnical school degree