CYBOT

Director

• Manage and oversee all site activities
• Lead a team of supervisors and monitor the site's profitability
• Oversee the site's logistics operations
• People management and employee relations
• Operational collaboration with the Group's sales teams
• Monitor the site's financial and operational performance
• Project management

Logistics Site Director

Analyst

• Perform credit file reviews for large key accounts according to schedule and needs.
• Collecting receivables including calls to key accounts, regular follow ups, investigating and resolving issues relating to invoices and account reconciliation.
• Collaborate, support and work with colleagues in all Departments to manage billings and receivables in a timely manner.
• Analyze client credit records of existing or new key accounts and assess potential risk.
• Develop a strong understanding of each customer’s invoicing and payments processes and systems to ensure efficient and timely collections.
• Ensure invoices meet specific requirements of customer’s payables and payments processes and various vendor management systems prior to submission.
• Create and maintain reporting of relevant credit data on client files to internal stakeholders.
• Provide solutions to trouble accounts or difficult collections.
• Temporarily suspend credit privileges as necessary.
• Check and/or approve orders that request authorization.
• Reviewing and updating key account files.
• Responding to issues and inquiries, cultivating strong client relationships.
• Other duties as assigned.

Credit Analyst

Account Executive

• Assist customers to quote and order parts correctly; quote follow up, and troubleshoot any product issues by phone, email and in person.
• Work with vendors, customers and the warehouse team to facilitate the prompt delivery of orders.
• Collaborate with Account Managers, the Projects Group and the Technical Team to ensure premier customer service is provided to customers.
• Maintaining knowledge base on current products and learning about new products.

Inside Sales Representative

Solutions Engineer

• Develop, maintain, and implement digital strategies throughout NorthEast with our associates and our customers.
• Manage new and existing digital customer accounts and contacts.
• Create and manage eLink profiles and be the point of contact for all ELINK related issues.
• Test new website functionality.
• Must become an expert on all existing and future digital solutions and be able to demo and sell the NorthEast Mobile App, Website, eLink, and any other digital solutions that have been/will be created for customers.
• Responsible for training internal NorthEast teams on our digital capabilities.
• Develop an understanding of customer business systems and how to integrate NorthEast digital solutions into their business systems.
• Serving as a back up to the Solutions Specialist, help customers use digital solutions to become more efficient in their day-to-day activities.
• Serve as project manager for customer and product clean up.
• Schedule and manage regular calls with purchasing, credit and pricing departments ensure data is being effectively managed.
• Help create development roadmap for website based on customer feedback for improvements on the website.
• Resolve digital product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; following up to ensure resolution.
• Open and maintain digital customer accounts by inputting customer information into Web Admin, Eclipse, and/or Conexiom.
• Assist Marketing/Digital Department with special projects, events, and promotions as needed.
• Research and report on industry and competitor trends as it relates to digital capabilities.

Commercial Digital Solutions Manager

• The position of Director, Intelligent Devices reports to the Vice President of Automation Solutions
• Develop, maintain, and execute our joint business plans to meet and exceed growth goals
• Collaborate across sales, marketing, operations, and technical teams to drive growth
• Lead one of the most critical growth areas in our business while working closely with Rockwell Automation
• Responsible for Rockwell Automation ITD Commercial Planning Process and Sales Performance Goals
• Develop & Maintain Resource Allocation Plans

Director – Intelligent Devices

Systems Engineer

• Configure, test, and troubleshoot the OneStream financial system to ensure optimal performance and data integrity.
• Resolve level 1 issues independently and help maintain consistent finance systems data structures.
• Support system enhancements, report building, and data integration projects.
• Develop, maintain and update financial systems documentation, workflows, and user guides.
• Provide training and support to end-users, helping them navigate OneStream and related tools.
• Organize and manage monthly Finance Integration Meetings, ensuring project updates and stakeholder engagement.

Financial Systems Analyst

• Provide timely, accurate, and complete project quotations
• Provide accurate project management of project orders
• Multiple customer types including contractor, government, commercial and industrial
• Negotiate pricing and terms with project vendors and customers
• Enter orders for different jobs for different customers
• Setup certain customers on blankets
• Follow up on product deliveries
• Help counter with sales
• Courtesy and politeness toward customers
• Multi-task and prioritize tasks to be completed throughout the day
• Other duties as required

• Reports directly to the Vice President of Industrial Sales
• Manages the day-to-day operations and processes of the OSD Rockwell Domain Specialists (There are 11 total direct reports)
• Owning the execution of the monthly Rockwell commercial activities as set forth by the fiscal year commercial plans
• Manages the 'business development' activities within the Automation Team
• Continues to execute on our current culture platforms (Sandler and the 10P’s)
• Providing RA quarterly business report outs for local RA leadership and TBL’s
• Manages sales growth YOY regarding COGS and GP
• CRM Funnel Management- maintains a healthy funnel of opportunities to sustain growth and hit sales objectives in all 3 RA planning segments (SWC. ITD, LCS)
• Utilizing CRM to provide sales forecasts for customer closing opportunities for the quarters within SWC, ITD, and LCS
• Participate in account planning with the sales teams
• Leverage available RA commercial programs with customers to drive sales growth
• Collaborate with RA Sales, RA Domain Experts, RA leadership to execute on strategies for growth
• Collaboration with OSD Sales Teams and OSD Marketing/Digital
• Willing to continuously learn and improve the team’s technical competency and commercial skill sets
• Executes customer facing commercial activities and events such as live demonstrations, seminars, webinars, and lunch and learns
• Understands how to navigate RA support infrastructure- quality, pricing, customer care, technical support and customer complaint escalation
• Reviews monthly commissions for the team within Power Bi PRM administration for all OSD APR employees
• GPOS cleanup of unmatched products

Director of Automation Solutions

Accounts Payable

• Prepare and review account payable for both suppliers local and oversea, and employees, ensure the completeness of data recorded and aligned with relevant tax regulations and accounting standards
• Prepare and review accrued expense with supporting documents base on company policy and procedure to ensure accuracy and timeliness
• Ensure the completeness of the document according to 3 ways matching concept with the correct account code to ensure creditor and expense are set up correctly
• Review payments for appropriate authorization
• Co-ordinate with other departments and external service provider to achieve timely and accurate processing of accounts payable related activities
• Perform the month end closing process and reconciliation of the ledgers
• Support internal and external
• Other ad hoc responsibilities as assigned by the management

Assistant AP Manager

Outside Sales

• Manage and develop project customers from Key Account Management H/H and the regional area
• Prepare the annual budget for the sales territory, including customer forecasts
• Operational implementation of the agreed objectives for the sales territory
• Ensure and increase customer sales and profitability targets
• Responsible for pricing and terms policy with customers
• Develop and implement marketing concepts
• Evaluate and analyze market data and competitive situations
• Ensure project tracking and forward relevant project information
• Closely support order placement and process orders efficiently
• Integrate and market services in the S&S area
• Accompany projects from quotation through to implementation at our customers

Field Sales Representative – Project Sales

Counselor

• Motiver et soutenir les représentants afin de les aider à mieux servir les clients et dénicher les opportunités de vente de produits d’automatisation Rockwell Automation.
• Analyser les conditions de marché et contribuer aux stratégies commerciales.
• Procéder à la mise en marché de nouveaux produits Rockwell Automation.
• Préparer et animer des formations sur les produits Rockwell Automation.
• Aider les clients à sélectionner les meilleurs équipements et solutions à leurs besoins.
• Tout autres tâches connexes.

Conseiller en produits d'automatisation

• Develop, maintain, and implement digital strategies throughout NorthEast
• Manage new and existing digital customer accounts and contacts
• Create and manage eLink profiles and be the point of contact for all ELINK related issues
• Test new website functionality
• Become an expert on all existing and future digital solutions and be able to demo and sell the NorthEast Mobile App, Website, eLink, and any other digital solutions that have been/will be created for customers
• Responsible for training internal NorthEast teams on our digital capabilities
• Develop an understanding of customer business systems and how to integrate NorthEast digital solutions into their business systems
• Serving as a back up to the Solutions Specialist, help customers use digital solutions to become more efficient in their day-to-day activities
• Serve as project manager for customer and product clean up
• Schedule and manage regular calls with purchasing, credit and pricing departments to ensure data is being effectively managed
• Help create development roadmap for website based on customer feedback for improvements on the website
• Resolve digital product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; following up to ensure resolution
• Open and maintain digital customer accounts by inputting customer information into Web Admin, Eclipse, and/or Conexiom
• Assist Marketing/Digital Department with special projects, events, and promotions as needed.
• Research and report on industry and competitor trends as it relates to digital capabilities.

Digital Solutions Manager

• Establishes or improves relationships with customers to better understand sales territory, schedules and customer needs by phone and customer visits.
• Interviews customers in order to determine the appropriate product desired either by phone or at the company facility and records information onto the computer for product delivery.
• Communicate with customers by phone or in person to receive orders for products.
• Solicits sale of new or additional products.
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
• Liaison between the customer and QED departments, including credit purchasing, warehouse, outside sales and management.
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identifies and uses appropriate company and/or customer pricing systems.
• Makes phone calls to regular and prospective customers to solicit orders.
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
• Compiles lists of prospective customers for use as sales leads.
• Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner.
• Follows up with any specific record-keeping requirements.
• Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
• Purchases materials following approved purchasing procedures.
• Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Prepares correspondence and reports necessary for business transactions.
• Follows up on all quotations in an attempt to write the order, or receive input for use in future quotations.
• Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly.
• Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Other responsibilities may be assigned.

Sales

• Apoiar na resolução de ocorrências pós-venda que demandem análise mais detalhada, indo além do atendimento de primeira instância.
• Tratar situações que envolvam desvios de entrega, prazos, qualidade ou condições comerciais, buscando soluções viáveis em conjunto com as áreas responsáveis.
• Manter interface constante com Logística, Qualidade, Comercial e Atendimento ao Cliente, assegurando alinhamento e eficácia nas tratativas.
• Garantir o correto registro e acompanhamento dos casos em sistema, assegurando rastreabilidade.
• Apoiar no monitoramento de indicadores de performance do setor e sugerir ajustes operacionais quando necessário.
• Contribuir para a padronização de processos de atendimento e na prevenção de reincidência de ocorrências.

Assistente POS Vendas

Manager

• Providing leadership and assistance to the branch location with respect to meeting company goals in pricing, profit, and market specific needs.
• Driving annual sales and marketing plans for direct reports to ensure target objectives are met.
• Managing customer & supplier relationships in Southwestern Ontario as well as promoting and representing Electrozad through the local business community and industry associations.
• Supervising sales, purchasing and warehouse personnel, including hiring, performance evaluations, training and development plans, work allocation and issue resolution.
• Analyzing and appraising the effectiveness of branch resources for continuous growth and improvement.
• Monitoring and managing all costs and expenditures while operating with corporate support.
• Recommending, implementing, and assisting in the administration of company policies and procedures to enhance operations.
• Ensuring that all branch employees work in a safe environment and that every necessary precaution is taken to ensure safety in the workplace is a top priority.
• Working closely with all corporate and local management to ensure the highest standards of quality, integrity, efficiency, and effectiveness in all aspects of the operations are achieved.
• Other duties as required by the organization.

Logistics Site Director

Credit Analyst

Inside Sales Representative

Commercial Digital Solutions Manager

Director – Intelligent Devices

Financial Systems Analyst

Inside Sales Representative

Director of Automation Solutions

Assistant AP Manager

Field Sales Representative – Project Sales

Conseiller en produits d'automatisation

Digital Solutions Manager

Inside Sales Representative

Assistente POS Vendas

Branch Manager