CYBOT

Account Executive

• Determines type of merchandise desired by becoming familiar with products sold and utilizing vendor catalogs and other reference materials
• Utilizes Eclipse program for pricing structure and order entry
• Prepares cash or charge sales tickets with required ID and processing information in a timely manner
• Follows up with all specific record keeping requirements
• Estimates date of delivery based on knowledge of company delivery schedule
• Pulls and loads customer materials as necessary
• Handles difficulties with customers and coworkers with diplomacy and seeks assistance from management when needed
• Resolves customer order problems and complaints promptly
• Describes/demonstrates products using samples or catalogs showing features and benefits
• Sells and promotes branch and company-wide special promotions as directed

Counter Sales Representative II

IT Support

• Primary contact for receiving incidents and requests reported by members of senior management and their assistants.
• Responsible for processing and following up on all types of incidents and requests.
• Main contributor to incident resolution, quality improvement, and service continuity.
• Available to assist senior management upon request.
• Manage all requests received.
• Answering calls from users.
• Recording reported incidents or malfunctions.
• Processing or initiating the appropriate support actions: diagnosis, identification, communication, resolution, and formulation of solutions.
• Follow up on the handling of calls from senior management.
• Analyze activity to identify areas for improvement in services and availability.
• Prepare and install hardware and/or software for IT systems.
• Monitor incidents and coordinate with external service providers.
• Ensure a high-quality user experience and maintain documentation.

IT Executive, Helpdesk Technician

Counselor

• Provide technical recommendations (for projects) and product specifications
• Maintain strong relationships with our supplier partners
• Serve as a point of contact among various parties to ensure successful management of major projects
• Solicit new clients and schedule meetings with them
• Visit prospective clients
• Present the services offered by Lumen's Transport Electrification department to clients
• Develop and deliver a business plan in collaboration with the department director's defined strategy
• Create and maintain synergy with internal colleagues across the company
• Train branch staff
• Perform any other related tasks.

Transport Electrification Advisor

• Greets customers on the sales floor.
• Practices good interpersonal relations, using tact, courtesy, and a positive attitude toward customers and co-workers.
• Handles difficulties with customers and coworkers with diplomacy.
• Resolves customer order problems and complaints promptly.
• Displays merchandise, suggests selections that meet customers' needs.
• Recommends additional products related to customer needs.
• Provides oral and written quotations or estimates of prices, terms, and delivery.
• Prepares cash or charge sales tickets with required identification.
• Follows up with any specific record-keeping requirements.
• Receives payment or obtains credit authorization.
• Loads customer materials for “will call” orders.
• Prepares correspondence and reports necessary for business transactions.

Counter Sales Representative

Business Development Rep

• Partner with contractors to support takeoff and estimating workflows as part of preconstruction collaboration.
• Assist with electrical takeoffs, including lighting and related scopes, to help improve estimating efficiency and accuracy.
• Work closely alongside outside and inside sales teams to identify opportunities where early takeoff engagement can support bid development, improve material alignment, and clarify scope.
• Collaborate with vendor partners, particularly lighting and solutions providers when appropriate to support accurate takeoffs, product alignment, and project execution.
• Lead working sessions, onboarding, and ongoing support related to takeoff and estimating collaboration tools.
• Apply construction and estimating experience to identify contractor pain points and translate them into practical, value-added solutions.
• Support bid strategy discussions by helping contractors better understand scope, quantities, and practical alternatives.
• Share best practices, lessons learned, and successful approaches across the organization to support consistent execution and continuous improvement.
• Gather feedback from contractor partners, vendor partners, and field teams to continuously refine approach and execution.
• Track engagement and opportunities influenced through preconstruction and takeoff support efforts.
• Collaborate with internal teams to align takeoff support efforts with branch and regional growth initiatives.

Business Development Manager

Account Manager

• Creating and executing a market specific sales plan that meets or exceeds set sales goals.
• Optimizing call routes to maximize time in the field and overall efficiency.
• Being regularly available and responsive to customers' real-time needs.
• Meeting regularly with customers in sales market to understand their needs.
• Educating customers on Crawford’s value-add offerings.
• Identifying and pursuing existing customer opportunities.
• Building long-term, productive, and mutually beneficial relationships with existing customers.
• Championing Crawford's brand in the local community.
• Identifying and executing local marketing activities to enhance presence and grow sales.

• Build relationships with current assigned customers to provide value and build business share.
• Be able to prospect to new accounts.
• Continuously look at new strategies to provide value add to the customers by understanding their needs and goals.
• Generate new business for the digital team through past, existing, and new customers.
• Collaborate and develop strategies with your manager on how to approach different clients to sell digital solutions.
• Effectively respond to and interact with all levels of the organization, suppliers and customers.
• Make sound decisions, valid conclusions, define and address problems by establishing all the facts and reach out to appropriate management teams for clarification and approvals.
• Demo and sell the Cooper Electric website, mobile app, and any other digital solutions that have been/will be created for customers.
• Utilize product and technical knowledge to assist customers with product selection.
• Reach monthly goals in sales and gross margin.
• Encourage the use of digital tools across the customer base.

Project Manager

• Manage the full order-to-payment cycle for project-based work
• Interpret project requirements during hand-off from estimators
• Prepare proposals for add-on sales and resolve project-related issues
• Maintain warranty documentation and manage claims processes
• Use internal tools to track project progress and ensure timely payments
• Recommend strategies to maximize sales with new and existing clients
• Collaborate with Irby Utility operations and personnel to support project success
• Enter orders on suppliers in the Irby Solar Eclipse ERP system
• Expedite materials from suppliers to meet required on-site dates
• Resolve customer order problems and complaints promptly
• Compile project submittal packages

Digital Marketing

• Support customers with onboarding and adoption of our e‑commerce and digital platforms
• Proactively engage customers to demonstrate digital tools and capabilities
• Train customers on features that improve ordering, visibility, and efficiency
• Serve as a digital resource for sales teams
• Identify opportunities where digital solutions can strengthen customer relationships
• Troubleshoot issues and coordinate with internal teams as needed
• Track activity, engagement, and progress within CRM and digital systems
• Stay current on platform enhancements and new digital capabilities

Digital Marketing Specialist

Sales

• Prospect, develop, and identify new business opportunities.
• Follow up on commercial proposals and quotations.
• Conduct sales visits and prospect for new business.
• Drive profitability of business opportunities for the company.
• Provide technical and commercial training.

Junior Salesman

Manager

• Responsible for directing, maintaining, and controlling the branch location.
• Monitoring policies and procedures and making recommendations through consultation with the Operations Manager/Director of Sales and department heads.
• Monitoring daily performance objectives and making decisions to ensure branch’s objectives are met.
• Participating in establishing and maintaining the goals and objectives set for the branch.
• Developing quality team members as well as a solid customer base.
• Managing and encouraging optimal performance of all direct reports, including training.
• Ensuring a safe and comfortable working environment.
• Providing guidance, direction and monitoring of internal staff, ensuring departments are working effectively towards common goals.
• Ensuring all staff are properly trained for their roles and the training is updated as required.
• Growing sales through developing, coaching and motivating sales and support teams.
• Maintaining inventory levels at optimum.
• Ensuring that customer satisfaction is maintained as per the required Branch Operational Scorecard level.
• Participating in customer calls for sales and technical support (if applicable).
• Assisting with Warehouse and physical plant planning.
• Managing the Inside Sales staff.
• Resolving day to day personnel issues where management decisions are required.
• Representing the Company to the local and industry community.

Branch Manager

• Lead and motivate the branch team
• Unite, engage and empower the team around performance and customer satisfaction objectives
• Manage operations in line with Sonepar’s strategy
• Implement managerial routines and support change management
• Develop commercial performance and increase the branch’s visibility
• Represent the branch and Sonepar to the local ecosystem (customers, partners, institutions)
• Contribute to revenue growth
• Organize and participate in commercial events and customer training
• Work in coordination with inside sales, field sales and support teams
• Monitor commercial activity and service quality
• Ensure compliance with commercial standards and pricing policy
• Develop upselling and customer value
• Track and analyze commercial activity using group tools (CRM, reporting, performance indicators)
• Handle customer complaints