CYBOT

Supply Chain

• Assist operations management by ensuring the ongoing accuracy of the Viking Electric inventory system
• Reconcile inventory variances in a proper manner
• Conduct daily reconciliation of inventory shortages found during picking on previous shifts
• Perform daily cycle counting
• Work with sales and counter sales to process returns from customers
• Engage with management to identify efficiency opportunities
• Process receipts of non-stock material to include cross docking and/or create new bin locations for new stock
• Coordinate weekly bin maintenance mechanics, communicating the results and concerns to shift managers
• Work with ERP specialist, project staging specialist and branch management to pick, organize, and process RMA/RGA material

Inventory Control Specialist

Operations

• Directly responsible for all departmental activities including inventory, production and accuracy
• Partner with 1st shift supervisor for optimal departmental performance
• Monitor and improve safety performance
• Manage and optimize wire machine utilization, partner with maintenance team for service and repair
• Plan, schedule, and maintain coverage for shifts
• Monitor queues and direct resources accordingly
• Ensure departments are performing to expected customer service standards
• Mentor and grow a world class cross-trained team
• Utilize North Coast Tool Kit to positively influence key performance indicators
• Other duties as assigned

PM Operations Supervisor

• Support and help lead Vertex O Series tax engine implementations, including requirements gathering, configuration, testing, and post‑go‑live support.
• Perform tax engine data mapping (taxpayers, locations, customers, products, certificates, ship vias).
• Troubleshoot tax setup and tax decisioning issues across systems (Eclipse, Vertex, ERP).
• Provide user support to internal teams such as Credit, Compliance, and Operations on tax determinations and technical questions.
• Analyze processes and recommend automation and efficiency improvements within the tax lifecycle.
• Assist with ad hoc reporting, compliance support, and audit data requests.
• Participate in integrations of new operating companies, including occasional weekend cutovers.

Senior Tax Technology Analyst

• Manage activities of warehouse and delivery personnel engaged in loading/unloading, selecting, packing, shipping, receiving, and transporting of merchandise
• Manage incoming and outgoing shipment activity.
• Work with sales and sales support personnel to ensure efficient, accurate, and timely customer service
• Manage order routing process and inspect loading operations to ensure compliance with shipping specifications, security, and direct movement of shipments from shipping and receiving dock to storage and work area
• Manage and maintain all warehouse racking and equipment and the purchase of warehouse and trucking supplies
• Set productivity standards for the warehouse and logistics operations and monitor standards through productivity reporting, performance reporting, and status reporting
• Manage all warehouse and delivery personnel including, but not limited to staffing recommendations, training, evaluating, monitoring, rewarding, disciplining, and succession planning
• Train all warehouse and delivery personnel on applicable business systems, including the use of the system features to improve accuracy and efficiency of all assigned processes
• Maintain security of merchandise and equipment
• Manage and maintain safety standards for all warehouse and delivery personnel
• Manage all warehouse and delivery loss prevention programs
• Optimize Route Schedule to improve efficiency and reduce costs.
• Manage all Logistic P/L Accounts and contract labor.
• Improve Inventory accuracy and Inventory shortages.

PM Warehouse Manager

Account Executive

• Build strong relationships with customers, understanding their needs and recommending QED’s value‐added services and programs tailored to their business objectives
• Participate in training sessions and sales meetings
• Work actively with key suppliers to develop business with new and existing customers
• Implement strategy to increase sales and profits for key accounts
• Deliver presentations on new products, answer questions on products and company services
• Develop and maintain technical knowledge of company products and supplier offerings, application features, advantages, and benefits
• Meet or exceed annual sales and profit budgets working with new and established customers

Outside Sales Representative

• Assist operations management by ensuring the ongoing accuracy of the Viking Electric inventory system
• Conduct daily reconciliation of inventory shortages found during picking on previous shifts
• Perform daily cycle counting
• Work with sales and counter sales to process returns from customers
• Engage with management to identify efficiency opportunities
• Process receipts of non-stock material to include cross docking and/or create new bin locations for new stock
• Coordinate weekly bin maintenance mechanics, communicating the results and concerns to shift managers
• Work with ERP specialist, project staging specialist and branch management to pick, organize, and process RMA/RGA material

Sales

• Effectuer de la sollicitation de clients téléphonique et en personne.
• Contacter les entreprises afin de planifier une rencontre.
• Présenter des soumissions aux clients et en effectuer le suivi.
• Fournir des rapports de ventes aux gestionnaires concernés.
• Développer d’étroites relations avec les fournisseurs et les agents manufacturiers.
• Développer ses ventes à travers le Commerce Électronique.
• Bâtir, développer et livrer son plan d’affaires en collaboration avec les services de Lumen et les fournisseurs.
• Créer et maintenir une synergie avec l’équipe interne de la succursale ainsi que les services de Lumen.

Représentant des ventes

• Solicit new clients and grow the existing customer base within the region's commercial market.
• Conduct client outreach by phone and in person.
• Contact businesses to schedule appointments.
• Present quotes to clients and follow up on them.
• Provide sales reports to the relevant managers.
• Develop close relationships with suppliers and manufacturer representatives.
• Grow sales through e-commerce channels.
• Build and maintain synergy with the branch's internal team as well as Lumen services.

Sales Representative

• Technical telephone consultation and customer support
• Order entry, quotation preparation and follow-up
• Conducting sales and negotiation discussions within the scope of decision-making authority
• Close collaboration with field sales, technical field service, e-business and key account teams
• Active management of existing and new customers in close cooperation with the field sales team, as well as maintaining data in the CRM system

Inside Sales Representative, 80–100%

Controller

• Reviewing the company Quality Management System (QMS) to ensure its conformity with the requirements of ISO 9001:2015
• Check departmental functions to ensure all policies and procedures are clearly understood and effectively observed regularly
• Conduct internal quality audit and maintain documentation integrity
• Conduct MRM and minutes
• Coordinate and lead on other requirements not limited to ESG, CMRT, EICC, PFAS and JKKP
• Lead auditor for internal audit
• Coordinate external ISO audit and customer audit
• Perform and manage supplier audit
• Implement other tasks assigned by Quality Manager

Documents Controller

• Receive customer calls and provide accurate pricing and product information, and conduct research when required.
• Enter customer orders into the system.
• Follow up with customers on orders in progress.
• Follow up on corporate requests, analyze reports, and take appropriate action.
• Take necessary measures to resolve customer service issues in a timely manner and ensure proper follow-up.
• Proactively suggest related and/or alternative products when necessary;
• Keep technical product knowledge up to date.
• Perform other related duties as required.

Inside Sales Representative

• Drive customer business outcomes and solutions with internal and external customers focusing on automation applications and related services
• Work closely with end users, system integrators, OEMs, engineering consulting firms, and electrical contractors
• Provide extensive training enablement for all products, services, and applications
• Maintain a Sales Funnel to accomplish Sales Goals/Meet Sales Growth Objectives
• Prepare quotations and materials for Software & Control products and services as needed

Tech Sales – Automation

• Responsible for providing excellent service to customers who visit the branch to either place orders, and/or pickup their product requirements.
• Filling orders and ensure they are completed in a timely manner.
• Informing customer and/or the Sales Department of any issues that might occur with filling product requested.
• Continuously updating Branch Manager of customer interests and issues.
• Entering sales order for product(s) selected by the customer and ensuring all materials have been entered accordingly and documentation is complete within the close of sale.
• Assisting customers with identifying the specific product they are looking for based on their requirements and suggesting alternatives if required and/or up-selling of related product(s).
• Physically locating/picking order once product order has been finalized.
• Maintaining a safe and clean working environment.
• Assisting with the overflow of sales calls.
• Assisting the Shipping/Receiving Department with storing product/inventory.
• Other duties as required.

Counter Sales, Warehouse Associate

Manager

• Anticipate, meet, and/or exceed customer needs, wants and expectations.
• Respond to customers with a sense of urgency and ensure commitments are met.
• Use selling skills, account management and customer relations techniques to proactively grow market share and ensure Capital Electric as the top distributor in the market.
• Provide leadership to projects and sales staff in order to grow customer base, provide consistent and superior customer service, while maintaining existing relationships and increase sales and margins.
• Carry out responsibilities and daily activities related to branch or department business administration and management.
• Manage the overall logistical operation of the cross dock to ensure the daily material flow is completed with accuracy and efficiency.
• Manage the branch inventories through purchasing, shipping, receiving, tracking, warehousing and storage, turnover and re-ordering.
• Commit to a clean and safe working environment following all safety guidelines and reporting hazards and injuries as soon as possible.
• Add value to the organization by promoting improved job performance of our associates.
• Select and train associates for specific job functions and assign related responsibilities to ensure customer needs are met while maintaining profitability for the store.
• Provide direction and leadership in setting priorities, being enthusiastic and having a determined attitude to influence coworkers.
• Provide insight and expertise on the local market.
• Manage with flexibility, innovation and risk taking to utilize advantages of new opportunities.
• Value a culture of high energy, passion for our work, and entrepreneurial ownership.
• Support the success of the organization through teamwork, cross regional and interdepartmental cooperation and collaboration.
• Use effective communication skills to interact with others in a productive manner.

Branch Manager

• Help contractors purchase electrical products at our branch
• Greet and assist customers who enter the branch
• Take orders by phone or through email
• Retrieve orders from the warehouse that are ready to be picked up
• Load orders into customers’ vehicles or delivery trucks
• Upsell complementary products to customers during visit/call
• Assist colleagues in the back-of-store warehouse as needed

Inventory Control Specialist

PM Operations Supervisor

Senior Tax Technology Analyst

PM Warehouse Manager

Outside Sales Representative

Inventory Control Specialist

Représentant des ventes

Sales Representative

Inside Sales Representative, 80–100%

Documents Controller

Inside Sales Representative

Tech Sales – Automation

Counter Sales, Warehouse Associate

Branch Manager

Counter Sales Representative