IT Executive, Helpdesk Technician
CYBOT
full-time
Posted on:
Location Type: Office
Location: Paris • France
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Tech Stack
About the role
- Primary contact for receiving incidents and requests reported by members of senior management and their assistants.
- Responsible for processing and following up on all types of incidents and requests.
- Main contributor to incident resolution, quality improvement, and service continuity.
- Available to assist senior management upon request.
- Manage all requests received.
- Answering calls from users.
- Recording reported incidents or malfunctions.
- Processing or initiating the appropriate support actions: diagnosis, identification, communication, resolution, and formulation of solutions.
- Follow up on the handling of calls from senior management.
- Analyze activity to identify areas for improvement in services and availability.
- Prepare and install hardware and/or software for IT systems.
- Monitor incidents and coordinate with external service providers.
- Ensure a high-quality user experience and maintain documentation.
Requirements
- Two-year technical degree (DUT, BTS, etc.) in Computer Science.
- Knowledge of ITIL standards; ITIL certification is a plus.
- At least five years of professional experience in user support, including two years in a similar role within an international and VIP environment.
- Fluent in English and French.
- Proficient with productivity tools: Outlook, Teams, OneDrive, Windows 11.
- Proficient in Apple ecosystems (iOS, macOS, etc.).
- Strong knowledge of Microsoft technologies (Office 365, Active Directory, Azure AD, Intune, etc.).
- Experience with ITSM tools; ServiceNow preferred.
- Experience supporting and using videoconferencing systems, including Microsoft Teams Rooms.
- Experience managing users, groups, access, roles, and licenses.
- Experience administering a desktop environment.
Benefits
- 75% reimbursement of your monthly or annual transportation pass.
- Swile meal card (Ticket Restaurant).
- Company-exclusive gym available to employees free of charge.
- Sustainable mobility package.
- Health insurance and welfare benefits.
- Employee savings plan and profit-sharing bonus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
user supportincident resolutiondiagnosiscommunicationhardware installationsoftware installationMicrosoft technologiesdesktop environment administrationvideoconferencing systemsITIL standards
Soft Skills
communicationproblem-solvinganalytical skillscustomer serviceorganizational skillsattention to detailcollaborationadaptabilitytime managementinterpersonal skills
Certifications
ITIL certificationtwo-year technical degree in Computer Science