Support Engineer

• Fields client phone calls, emails and create tickets; ensures all tickets are updated with accurate information.
• Performs research based on requests submitted by internal and/or external customers.
• Troubleshoots routine CSI product issues and provides issue resolution on servers, databases, and/or applications; escalates as necessary.
• Communicate technical issues and resolutions with customers in business terms.
• Collaborate with your team and the larger organization both in office and remotely.

Customer Technical Support – Internal End User Support

Communications

• Create clear, timely, and engaging communication that helps employees understand CSI’s priorities
• Plan and deliver communications that support culture, major initiatives, organizational changes, and M&A integration.
• Manage core communication channels and strengthen the overall employee experience through effective information flow.
• Evaluate communication effectiveness and continuously improve how messages reach and impact employees.
• Oversee structure, permissions, navigation, and content lifecycle of SharePoint.
• Redesign and optimize pages for employee-friendly experience.
• Manage communication channels (SharePoint, Viva Engage, intranet, email, etc.) and publishing processes.
• Support communication planning for acquisitions, organizational changes, and key HR initiatives.
• Draft leader messages, talking points, and transition templates during changes.
• Lead communication for cultural moments, recognition programs, philanthropy/volunteer initiatives, and engagement activities.
• Highlight employee stories, community impact, and key cultural milestones across the company.
• Partner with Marketing to ensure communication aligns with CSI brand standards.

Internal Communications Consultant

Full-stack Engineer

• Design, code, test, and debug programs
• Maintain and document program changes
• Take ownership of the development and rollout of entire products or large projects
• Enforce department coding standards and best practices
• Write technical specifications and identify project and programming risks
• Offer coaching and mentorship to less experienced Software Engineers
• Fulfill additional duties as assigned

Software Engineer

Systems Engineer

• Responsible for the planning, engineering, implementation, and compliance of an internal/external organization's systems infrastructure
• Monitors and reports to the performance of systems
• Analyzes, evaluates, tests, debugs, and implements changes supporting the company or client infrastructure
• Develops content for and maintains technical documentation

Systems Engineer – Monitoring & Observability

Customer Support

• Provide expert support during standard business hours 8:00am-5:00pm Central Time
• Respond promptly to customer support cases and ensure timely resolution.
• Accurately log all interactions and resolutions in the help desk system.
• Maintain up-to-date knowledge of CSI products, systems, and support procedures.
• Contribute ideas for improving support processes, tools, and customer experience.
• Monitor internal updates and announcements via the company intranet daily.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Manage multiple support cases simultaneously while maintaining high service quality.
• Conduct thorough research and clearly document issues and solutions.
• Advocate for user-friendly solutions based on customer needs.
• Assist with end-of-year processing tasks as needed.

Bank Customer Support Representative

Technical Product Manager

• Lead product vision, product goals and product roadmap creations with stakeholders
• Collaborate with business teams and customers to shape product strategies, visions, and goals
• Translate user needs and technical capabilities into prioritized roadmaps and requirements
• Make critical trade-off decisions between features, quality, and timelines
• Act as the primary point of contact for communications and issue resolution
• Own the product backlog and manage story acceptance
• Lead technology transformation efforts such as microservices and APIs
• Regularly update stakeholders on build progress and escalate risks
• Attend customer meetings to understand needs and drive value
• Take an informal mentorship role with less experienced Product Owners
• Contribute to maintaining product management software and SDLC process

Technical Product Owner III

Implementation Specialist

• Deliver hands-on and virtual training to bank staff on NuPoint loan functionality.
• Educate customers on best practices for integrating NuPoint into their workflows.
• Serve as the primary point of contact and trusted advisor throughout the transition.
• Assess existing loan processes and identify integration points with NuPoint.
• Configure money movement integrations for accurate automated accounting.
• Prepare banks for conversion week and ensure readiness for go-live.
• Collaborate with Loan Conversion Specialists to validate data integrity.
• Build strong relationships with bank teams and represent CSI professionally.
• Provide post-implementation support and troubleshooting as needed.

Loan Transition Implementation Specialist

Solutions Engineer

• Design, develop, test, and maintain software applications using modern programming languages and frameworks.
• Build and support low-code/no-code solutions using Microsoft Power Platform (Power Apps, Power Automate, Dynamics 365).
• Collaborate with cross-functional teams to gather requirements and deliver solutions that meet business needs.
• Integrate Power Platform solutions with existing systems and APIs.
• Participate in code reviews, documentation, and agile ceremonies.
• Continuously learn and apply new technologies and best practices.

Business Solutions Developer

Product Manager

• Managing product enhancement requests and ideas, ensuring alignment with the overall product strategy.
• Crafting detailed features and user stories.
• Overseeing and refining product backlogs, ensuring priorities are current.
• Collaborating with development (SEG) to provide context and details for effective squad delivery.
• Participating in User Acceptance Testing (UAT) to validate user stories.
• Creating and managing product roadmaps to align with the product strategy.
• Monitoring and communicating throughout product initiative delivery.
• Serving as a Subject Matter Expert (SME).

Application Product Manager – Banking

Analyst

• Conduct risk-based testing on low to moderately complex software changes
• Collaborate with Product Managers, Engineers, and QA teams to understand changes and identify risks
• Design and execute test cases focused on high-risk areas
• Learn CSI’s core banking systems and their interdependencies (NuPoint, DDA, CDs, Loans)
• Review user stories and acceptance criteria to proactively identify edge cases
• Define business scenarios and contribute to technical requirements and workflow diagrams
• Create and document test plans and results
• Support offshore automation testers by guiding manual testing processes
• Fulfill additional duties as assigned to support team effectiveness

Solutions Banking Analyst

Product Analyst

• Support strategic initiatives tied to our payment products and payment network partners.
• Translate customer pain points into feature requirements and help define solutions that scale.
• Own and update product artifacts in Aha!, including feature documentation, roadmaps, and release plans.
• Track and support delivery of network mandates and regulatory requirements.
• Collaborate with Product Managers, Engineering, and external partners on quarterly reporting and go-to-market planning.
• Help prioritize the product backlog with a clear understanding of business impact and technical dependencies.
• Leverage the offerings of card and real-time payment networks to build differentiated customer experiences.

Product Analyst – Payment Networks

Account Manager

• Fosters and grow relationships with multiple existing customers, typically supporting a single line of business and/or understanding a primary application.
• Ensure business retention, pipeline generation, and the receipt of "Would Recommend CSI" surveys through consultative selling, maintaining constant communication with the client to proactively understand their needs, goals, and direction.
• Cross functionally collaborate with internal CSI partners to participate and/or leads in the cross‐sale process and pipeline generation.
• Evaluates the usage of all CSI products with each assigned client and presents additional CSI products and value‐add solutions as appropriate; keeps clients abreast of product offerings through CSI marketing efforts, product notifications and webinars.
• Perform other duties as assigned.
• Responsible for all interaction between CSI and the customers. This includes bill collection, customer service, cross sales, and management reporting. Ultimate accountability is excellent customer satisfaction.

Relationship Manager – Banking

• Resolve debit card/payment issues and act as first point of contact for payment service inquiries
• Build and maintain relationships with customers via email, chat and phone
• Respond to a work queue and resolve issues timely, researching and escalating complex issues
• Demonstrate basic knowledge of application functionality and provide information to appropriate CSI departments
• Coordinate with other departments to resolve inquiries and promote customer loyalty
• Perform other duties as assigned; participate in rotating on-call coverage

Customer Service Representative – Card Payment Support

Site Reliability Engineer

• Leading the integration of security practices into development and infrastructure workflows, with a strong focus on automation, compliance, and secure operations.
• Work cross-functionally with infrastructure, cloud, and development teams to secure mission-critical systems and applications.
• Manage security tools, drive CI/CD and IaC security automation, support audit and compliance efforts, and lead infrastructure security projects.
• Develop and maintain CI/CD pipelines and automation scripts, implement security testing, and configuration management using tools like Ansible, SOAR, and Terraform.
• Ensure compliance with security frameworks and regulations, including PCI DSS, HIPAA, and GLBA by participating in security audits, risk assessments, and implementing necessary controls.
• Develop and review technical specifications for IT system procurement, including evaluating vendor submissions from bids, requests for information, and proposals.
• Establish and maintain real-time security monitoring, alerting, and reporting mechanisms using tools such as Splunk and SIEM solutions to enhance visibility and compliance.
• Lead security training initiatives, educating teams on secure coding practices, threat prevention, and compliance mandates while staying updated on evolving cybersecurity trends and emerging technologies.

DevSecOps Engineer

Business Development Rep

• Identify, qualify, develop, cultivate, and ultimately close opportunities for new business in Core Banking software for Banks and community financial institutions.
• Travel up to 60% in the Southeast territory; attend trade shows; coordinate with Inside Sales/Marketing; create proposals based on business drivers.
• Generate new business to achieve/exceed annual quota; manage pipeline; collaborate with Sales and Marketing.
• Represent CSI at events; deliver presentations; create proposals.
• Build CSI brand awareness in the assigned territory; stay abreast of industry trends; ensure compliance.
• Report to the VP of Sales; work with a team of 4; CSI's core product and digital banking offerings.