Technical Product Manager

• Serve as the execution link between product strategy and data engineering delivery
• Translate requirements into well-defined user stories
• Guide the team through each sprint from refinement to release
• Develop a working understanding of the data platform architecture and governance frameworks
• Translate product and business requirements into well-scoped Epics and User Stories
• Lead sprint planning and refinement sessions
• Collaborate with technical leads to ensure solutions meet platform standards
• Write SQL queries and data transformation scripts to validate data
• Create clear acceptance criteria for QA
• Define and maintain data quality standards and governance policies
• Monitor data quality across ingestion and modeling pipelines
• Work with Design on user flows for products
• Produce business and technical documentation for stakeholders

Technical Product Owner II

Business Development Rep

• Mapping contacts from target accounts using tools like LinkedIn Sales Navigator, 6sense, and Microsoft Dynamics
• Targeting key roles within our prospects and initiating contact via phone, email, and LinkedIn outreach to assigned contacts
• Following up on content downloads, effectively position DES solutions with goal of scheduling effective introduction to territory managers
• Logging all interactions in our CRM, Dynamics, and providing feedback to manager and sales team
• Schedule in person meetings for territory managers in support of trade shows, industry events, and conferences

Business Development Representative

Sales

• Own and consistently exceed annual sales targets across by building and closing a strong pipeline of net-new multi-stakeholder banking prospects.
• Develop and execute an integrated territory and account plan to achieve targets and expand the customer base, including proactive prospecting to build near- and long-term pipeline.
• Build, deepen, and sustain executive-level relationships with key stakeholders to support long-term customer success and retention.
• Partner with customers to understand their needs and shape effective go-to-market strategies.
• Communicate CSI’s value proposition through clear, executive-ready proposals and presentations.
• Provide accurately, timely forecasting and performance reporting.
• Collaborate effectively across Product, Marketing, Legal, and Implementations to advance deals and support sales success.
• Maintain accountability for understanding and communicating fintech and banking industry trends to strengthen competitive positioning and win in the open market.

Vice President, Sales

Implementation Specialist

• Serve as the primary point of contact for customers during implementation
• Introduce CSI digital banking solutions and define implementation requirements
• Conduct data gathering meetings to clarify data movement and application setup
• Configure applications and lead test review meetings with customer banks
• Provide post-implementation support and ensure successful go live
• Stay current on product updates and enhancements

Digital Banking Implementation Specialist

Analyst

• Monitor and review fraud alerts using the ACI PRM fraud monitoring system
• Analyze transactions, historical activity, and behavioral patterns to identify suspicious or fraudulent activity
• Investigate fraud cases and identify emerging and recurring fraud trends tied to specific financial institutions
• Create, maintain, and monitor fraud rules to prevent future fraud losses and assess rule effectiveness
• Make fraud decisions, including blocking or closing credentials when appropriate
• Handle inbound and outbound fraud-related phone calls
• Accurately document findings, decisions, and actions in the CRM/ticketing system
• Manage multiple workstreams simultaneously, including alerts, calls, and tickets
• Serve as an escalation resource and contribute to operational or strategic discussions as needed

Fraud Analyst

Product Marketing

• Conduct market research and competitive analysis to identify market trends, customer needs, and opportunities for differentiation
• Develop and execute go‑to‑market strategies aligned with market demand to drive product adoption
• Create clear, compelling messaging and content that communicates product value propositions to target audiences
• Collaborate with Product Management to support roadmap planning, feature prioritization, and market alignment
• Partner with Sales and Marketing teams to develop sales enablement materials and demand‑generation campaigns
• Monitor and analyze key performance indicators (KPIs) including sales performance, market share, adoption, and customer satisfaction, and adjust strategies based on insights
• Collaborate with Pricing teams to support pricing, packaging, and product bundling strategies
• Serve as the primary point of contact for product‑related inquiries from internal teams and external stakeholders
• Perform other duties as assigned

Product Marketing Manager

Data Analyst

• Review and make formal assessments on alerts resulting from governmental watchlist screening
• Performs watch list screening and review of real time and post-transactional alerts for potential violations of governmental sanctions regulations
• Identifies alerts that warrant additional due diligence and escalates accordingly with documented reasoning
• Ensures aforementioned alerts are handled in accordance with defined policies and procedures
• Reports watchlist screening results to the client by compiling various reports and other documentation
• Performs quality control reviews of completed work

Accountant

• Maintaining financial reports, records, and general ledger accounts
• Preparing complex journal entries, analyses, and account reconciliations
• Supporting monthly close processes and consistently meeting reporting deadlines
• Performing monthly balance sheet reconciliations
• Ensuring compliance with GAAP standards
• Reviewing contracts to identify assets and liabilities
• Reviewing and validating work completed by other accountants for accuracy
• Identifying opportunities for process improvements and proactively recommending solutions
• Assisting with special projects and other duties as needed

Technical Writer

• Create, edit, and maintain documentation for CSI products and systems, including customer‑facing and internal materials.
• Develop original documentation as well as enhance and update existing content to ensure accuracy and usability.
• Plan and scope documentation projects, including defining timelines and delivery milestones.
• Support product release documentation, including planning, writing, organizing, and editing release‑related materials.
• Maintain CSI help systems by producing clear, user‑friendly documentation.
• Write and distribute: Customer and internal email communications, Bulletin board postings, Performance alert notifications.
• Ensure documentation meets quality standards and typically requires minimal editing prior to publication.
• Coordinate with subject matter experts to review and approve content before distribution.
• Perform additional duties as assigned to support documentation and communication needs.

Customer Support

• Respond to issues through calls, chats, tickets, and emails
• Diagnose production-level issues and identify trends
• Collaborate with internal teams and vendors for timely resolution
• Serve as a voice for users partnering with the Product team
• Create, update, and maintain Support knowledge-base content
• Perform other duties as needed to support team and organizational success

Customer Service Banking Specialist

Product Specialist

• Serve as the subject matter expert for CSI’s fraud prevention and anti–money laundering product suite.
• Deliver high-quality product demonstrations to CSI customers and prospects, showcasing product capabilities.
• Maintain expert-level knowledge of the product offering and continuously monitor industry changes.
• Support sales initiatives and inform product strategy related to fraud and AML requirements.
• Collaborate with cross-functional teams to refine product positioning and identify new growth opportunities.

Product Specialist – Fraud & AML

Solutions Engineer

• Present both the business and technical aspects of digital banking solutions
• Assist sales team during sales demonstrations
• Delivery of live product demos
• Manage technical follow-ups
• Build relationships and understand customer challenges