Analyst

• Conduct risk-based testing on low to moderately complex software changes
• Collaborate with Product Managers, Engineers, and QA teams to understand changes and identify risks
• Design and execute test cases focused on high-risk areas
• Learn CSI’s core banking systems and their interdependencies (NuPoint, DDA, CDs, Loans)
• Review user stories and acceptance criteria to proactively identify edge cases
• Define business scenarios and contribute to technical requirements and workflow diagrams
• Create and document test plans and results
• Support offshore automation testers by guiding manual testing processes
• Fulfill additional duties as assigned to support team effectiveness

Solutions Banking Analyst

Product Analyst

• Support strategic initiatives tied to our payment products and payment network partners.
• Translate customer pain points into feature requirements and help define solutions that scale.
• Own and update product artifacts in Aha!, including feature documentation, roadmaps, and release plans.
• Track and support delivery of network mandates and regulatory requirements.
• Collaborate with Product Managers, Engineering, and external partners on quarterly reporting and go-to-market planning.
• Help prioritize the product backlog with a clear understanding of business impact and technical dependencies.
• Leverage the offerings of card and real-time payment networks to build differentiated customer experiences.

Product Analyst – Payment Networks

Account Manager

• Fosters and grow relationships with multiple existing customers, typically supporting a single line of business and/or understanding a primary application.
• Ensure business retention, pipeline generation, and the receipt of "Would Recommend CSI" surveys through consultative selling, maintaining constant communication with the client to proactively understand their needs, goals, and direction.
• Cross functionally collaborate with internal CSI partners to participate and/or leads in the cross‐sale process and pipeline generation.
• Evaluates the usage of all CSI products with each assigned client and presents additional CSI products and value‐add solutions as appropriate; keeps clients abreast of product offerings through CSI marketing efforts, product notifications and webinars.
• Perform other duties as assigned.
• Responsible for all interaction between CSI and the customers. This includes bill collection, customer service, cross sales, and management reporting. Ultimate accountability is excellent customer satisfaction.

Relationship Manager – Banking

Customer Support

• Resolve debit card/payment issues and act as first point of contact for payment service inquiries
• Build and maintain relationships with customers via email, chat and phone
• Respond to a work queue and resolve issues timely, researching and escalating complex issues
• Demonstrate basic knowledge of application functionality and provide information to appropriate CSI departments
• Coordinate with other departments to resolve inquiries and promote customer loyalty
• Perform other duties as assigned; participate in rotating on-call coverage

Customer Service Representative – Card Payment Support

Site Reliability Engineer

• Leading the integration of security practices into development and infrastructure workflows, with a strong focus on automation, compliance, and secure operations.
• Work cross-functionally with infrastructure, cloud, and development teams to secure mission-critical systems and applications.
• Manage security tools, drive CI/CD and IaC security automation, support audit and compliance efforts, and lead infrastructure security projects.
• Develop and maintain CI/CD pipelines and automation scripts, implement security testing, and configuration management using tools like Ansible, SOAR, and Terraform.
• Ensure compliance with security frameworks and regulations, including PCI DSS, HIPAA, and GLBA by participating in security audits, risk assessments, and implementing necessary controls.
• Develop and review technical specifications for IT system procurement, including evaluating vendor submissions from bids, requests for information, and proposals.
• Establish and maintain real-time security monitoring, alerting, and reporting mechanisms using tools such as Splunk and SIEM solutions to enhance visibility and compliance.
• Lead security training initiatives, educating teams on secure coding practices, threat prevention, and compliance mandates while staying updated on evolving cybersecurity trends and emerging technologies.

DevSecOps Engineer

Business Development Rep

• Identify, qualify, develop, cultivate, and ultimately close opportunities for new business in Core Banking software for Banks and community financial institutions.
• Travel up to 60% in the Southeast territory; attend trade shows; coordinate with Inside Sales/Marketing; create proposals based on business drivers.
• Generate new business to achieve/exceed annual quota; manage pipeline; collaborate with Sales and Marketing.
• Represent CSI at events; deliver presentations; create proposals.
• Build CSI brand awareness in the assigned territory; stay abreast of industry trends; ensure compliance.
• Report to the VP of Sales; work with a team of 4; CSI's core product and digital banking offerings.

Solutions Banking Analyst

Product Analyst – Payment Networks

Relationship Manager – Banking

Customer Service Representative – Card Payment Support

DevSecOps Engineer

Business Development Director - Core Banking Software