Fraud Analyst

CSI

Fraud Analyst investigating suspicious card activity for CSI, a fintech software provider serving financial institutions. Handling customer communications, fraud escalations, and prevention improvements in a 24/7 operation.

Posted 8/4/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and attention to detail in fraud investigation and prevention. Proficient in customer communication and collaboration across teams to manage fraud-related activities effectively.

Highest-signal resume keywords

Fraud InvestigationCustomer ServiceAnalytical SkillsMicrosoft Office ProficiencySQL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud OperationsRisk ManagementData AnalysisPattern RecognitionCase Management Systems

Soft Skills

Communication SkillsAttention to DetailOrganizational SkillsCritical ThinkingMulti-tasking

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft Teams

Industry Keywords

BankingPaymentsFinancial ServicesFintechCall Center Experience

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Monitor fraud alerts and investigate potentially fraudulent transactions and account activity
Analyze suspicious behaviors and identify fraud trends and patterns
Verify fraud activity by contacting cardholders and financial institutions
Handle inbound and outbound customer communications related to fraud, lost cards, stolen cards, and account concerns
Review and manage fraud-related tickets, requests, and escalations
Collaborate with fraud operations, card services, payments, and dispute teams
Support fraud prevention initiatives and process improvements
Serve as an escalation point for more complex fraud cases
Maintain detailed records and documentation of investigations and outcomes

Requirements

What you’ll need

1-3 years of relevant work experience
Strong customer service and communication skills
Ability to confidently handle phone conversations with customers and financial institutions
Experience working in a fast-paced environment while managing multiple priorities
Strong analytical and critical-thinking skills
Ability to identify patterns, trends, and anomalies
Proficiency with Microsoft Office (Word, Excel, Outlook, Teams)
Ability to navigate multiple systems and applications simultaneously
Strong attention to detail and organizational skills
Fraud investigation, fraud operations, or risk management experience preferred
Banking, payments, financial services, or fintech experience preferred
Experience working with CRM or case management systems preferred
SQL knowledge for research and data analysis preferred
Experience supporting customers in a call center or operations environment preferred
Ability to work four 10-hour shifts per week, including rotating weekends and holidays, supporting a 24/7/365 operation
Must be authorized to work in the United States without visa sponsorship now or in the future

Benefits

Comp & perks

Competitive salary
Eligibility for incentive awards based on both individual and business performance
Comprehensive range of benefits