Product Manager – Fraud & Disputes

CSI

Product Manager shaping CSI’s fraud prevention and dispute platforms for community and regional financial institutions. Defining roadmaps, requirements, and next-generation omni-channel fraud solutions.

Posted 8/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management for fraud prevention solutions, including defining product requirements, leading cross-functional teams, and utilizing Agile methodologies. Proficient in evaluating fraud technologies and managing product lifecycles within financial institutions.

Highest-signal resume keywords

Product Management ExperienceFraud Prevention ExpertiseAgile MethodologiesSQL ProficiencyJira and Confluence Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Requirements DefinitionFraud Rule CreationData AnalyticsAPI IntegrationsEvent-Driven ArchitecturesUser Acceptance TestingFraud Decisioning EnginesRisk Scoring PlatformsDispute Management SystemsMachine Learning Exposure

Soft Skills

Analytical SkillsProblem-Solving SkillsCross-Functional Collaboration

Tools & Technologies

JiraAhaConfluence

Industry Keywords

Issuer-Side Card ProcessingFraud PreventionPayment TechnologyACH RiskInstant PaymentsAccount Takeover PreventionTransaction Monitoring

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Assess CSI's existing fraud and dispute product portfolio, including tools, vendors, integrations, workflows, and data flows
Define product requirements, epics, features, user stories, and acceptance criteria
Lead product planning and roadmap development for existing and future fraud solutions
Research, evaluate, and validate emerging fraud technologies and vendor platforms
Partner with engineering and technical product owners to prioritize initiatives and deliver customer value
Build business cases and support go-to-market strategies for new fraud products and enhancements
Collaborate with relationship managers, card operations teams, sales, marketing, support teams, and financial institution customers
Participate in User Acceptance Testing and product validation activities
Monitor industry trends in fraud prevention, dispute management, ACH risk, instant payments, account takeover prevention, and transaction monitoring
Serve as the subject matter expert for assigned products and initiatives
Help shape the future vision of CSI's next-generation omni-channel fraud ecosystem while supporting existing banking solutions
Travel for user conferences, customer demonstrations, collaboration sessions, and periodic team meetings

Requirements

What you’ll need

Deep knowledge of issuer-side card processing and fraud prevention
Experience working within a financial institution, card issuer, payment processor, or payment technology provider
3+ years of Product Management experience
Proven ability to define product requirements, workflows, epics, and features
Experience working closely with software development teams throughout the product lifecycle
Strong understanding of Agile product management methodologies
Strong analytical and problem-solving skills
Experience gathering customer requirements and translating them into product solutions
Ability to work cross-functionally with technical and non-technical stakeholders
Experience supporting community banks, regional financial institutions, or card issuers
Experience using Jira, Aha, and Confluence or similar tools in an agile environment
Experience evaluating, implementing, or managing fraud platforms
Experience launching or modernizing fraud products from concept through implementation
Working knowledge of SQL, fraud rule creation and testing, data analytics and reporting, API integrations, and event-driven architectures
Experience supporting fraud decisioning engines, risk scoring platforms, or dispute management systems
Exposure to machine learning, AI-driven fraud detection, identity verification, or behavioral analytics solutions
Applicants must be authorized to work in the United States without the need for sponsorship now or in the future

Benefits

Comp & perks

Eligibility for incentive awards based on both individual and business performance
Comprehensive range of benefits