Fraud Analyst

CSI

Fraud Analyst supporting card fraud operations at CSI, a leading fintech company. Investigating fraudulent transactions and collaborating with internal teams for fraud prevention.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud investigation and prevention, with strong analytical skills to identify patterns and trends. Proficient in customer communication and managing multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Fraud InvestigationAnalytical SkillsCustomer ServiceMicrosoft Office ProficiencySQL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud OperationsRisk ManagementData AnalysisPattern RecognitionCase Management Systems

Soft Skills

Communication SkillsAttention to DetailOrganizational SkillsCritical ThinkingProblem Solving

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft TeamsCRM Systems

Industry Keywords

BankingPaymentsFinancial ServicesFintechFraud Prevention

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Monitor fraud alerts and investigate potentially fraudulent transactions and account activity
Analyze suspicious behaviors and identify fraud trends and patterns
Verify fraud activity by contacting cardholders and financial institutions
Handle inbound and outbound customer communications related to fraud, lost cards, stolen cards, and account concerns
Review and manage fraud-related tickets, requests, and escalations
Collaborate with internal teams including fraud operations, card services, payments, and dispute teams
Support fraud prevention initiatives and process improvements
Serve as an escalation point for more complex fraud cases
Maintain detailed records and documentation of investigations and outcomes

Requirements

What you’ll need

1-3 years of relevant work experience
Strong customer service and communication skills
Ability to confidently handle phone conversations with customers and financial institutions
Experience working in a fast-paced environment while managing multiple priorities
Strong analytical and critical-thinking skills
Ability to identify patterns, trends, and anomalies
Proficiency with Microsoft Office (Word, Excel, Outlook, Teams)
Ability to navigate multiple systems and applications simultaneously
Strong attention to detail and organizational skills
Fraud investigation, fraud operations, or risk management experience preferred
Banking, payments, financial services, or fintech experience preferred
Experience working with CRM or case management systems preferred
SQL knowledge for research and data analysis preferred
Experience supporting customers in a call center or operations environment preferred

Benefits

Comp & perks

Comprehensive range of benefits
Incentive awards based on individual and business performance