Cresta

QA Engineer

• Review AI-generated summaries for accuracy and completeness; provide feedback to improve models.
• Conduct behavioral audits to verify agent triggers and responses match expected outcomes.
• Perform redaction audits to protect sensitive customer data.
• Run bias audits to detect and document fairness issues.
• Compare audio and text for transcription accuracy.
• Support Opera platform maintenance and rule configuration to keep AI outputs accurate.

Quality Assurance Analyst – AI Delivery

Performance Marketing

• You’ll be the czar of non-paid channels: email, webinars, and direct mail
• Manage end-to-end demand generation campaigns, ensuring they resonate with our target audience and meet business goals
• Develop and execute intent and interest-based lead generation programs, collaborating closely with Sales to nurture leads through the sales funnel
• Measure and analyze campaign performance, making data-driven decisions to drive pipeline growth
• Partner with our content marketing team to create compelling, targeted content
• Work collaboratively with cross-functional teams, including Sales, Marketing, and RevOps to ensure integrated and cohesive demand generation efforts

Senior Demand Generation Manager

Solutions Engineer

• Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions.
• Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence.
• Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.
• Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility.
• Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes.
• Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases.
• Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT).
• Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies.
• Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation.
• Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms.
• Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI—built on a proprietary architecture using large and small language models—drives measurable ROI through automation, efficiency, and improved customer outcomes.

Strategic Solutions Engineer

Customer Success Manager

• Build, mentor, and lead a world-class Customer Success team.
• Act as a trusted advisor for customers, cultivating deep and strategic partnerships at all levels.
• Continuously analyze and refine the customer lifecycle.
• Own customer retention and expansion outcomes.
• Define, monitor, and report on key success metrics.
• Leverage data and analytics to inform strategies and improve processes.
• Partner with Sales, Marketing, Product, and Engineering for a seamless customer-centric experience.
• Serve as the internal advocate for customers, championing their feedback.

Director of Customer Success

Backend Engineer

• At Cresta, the Voice Platform team is on a mission to transform real-time voice infrastructure and contact center automation through AI-powered backend systems. As a Senior Software Engineer on the Voice Platform team, you’ll be responsible for designing, scaling, and operating the distributed services that power Cresta’s voice ecosystem.
• Lead the design and development of scalable, distributed backend microservices in Golang (with some Python for AI-related services).
• Own and evolve voice platform integrations with large-scale enterprise communication and contact center systems.
• Drive initiatives to expand platform capabilities, including bi-directional SIP, WebRTC integrations, multilingual support, advanced transcription, and real-time translation.
• Build systems that power conversation intelligence for both remote and in-person interactions.
• Improve observability, reliability, and self-service troubleshooting across the platform.
• Ensure performance, scalability, and resilience of real-time voice pipelines running in the cloud.
• Collaborate with cross-functional teams (ML, product, solution architects) to design end-to-end solutions for customer deployments.
• Provide technical guidance, mentorship, and best practices to other engineers on the team.

Senior Software Engineer, Backend, Voice Platform

Technical Program Manager

• Oversee the execution and delivery of third-party integrations used across Cresta’s core AI products.
• Collaborate closely with engineering, product, solution architecture, partnerships and customer success teams.
• Own the integration efforts for CCaaS platforms (messaging/chat, voice and email), working across real-time agent assist, conversation intelligence, and AI agent products.
• Drive end to end efforts including scoping, planning, scheduling, and delivery.
• Define and coordinate API and browser extension based integrations with third-party systems, ensuring compatibility, scalability, and reliability.
• Collaborate with engineering teams to ensure timely and high-quality delivery of integration features.
• Gather requirements from internal teams and enterprise customers to prioritize integration needs.
• Act as the technical voice of the customer, translating API documentation, authentication schemes, and event schemas into actionable requirements.
• Support deployment, troubleshooting, and lifecycle management of integrations with customer-facing teams.
• Monitor integration performance, usage, and health, and drive continuous improvement efforts.
• Maintain strong relationships with external partners and platforms to align on joint technical initiatives.

Technical Program Manager, Integration

• Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements
• Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing
• Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product
• Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations
• Drive adoption during proof of values by training individual managers and users on the Cresta solution
• Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
• Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals
• Run ROI workshops to translate our solution into a financial business case proposal
• Provide feedback to product management about the successes and failures in the field

Enterprise Solutions Engineer

Accounting Manager

We’re seeking a sharp, business-minded Revenue Accounting Manager to join our growing accounting team.
Oversees the process of closing and reporting revenue, accounts receivable, allowances, and deferred revenue at the end of each month to ensure that it is complete, accurate, and timely in accordance with revenue recognition policies under ASC 606.
Ensures that all revenue-related journal entries, flux analyses, and account reconciliations are reviewed promptly and in line with internal controls and team expectations while maintaining the highest level of integrity.
Conducts or reviews account analyses to identify and explain the factors contributing to variances in revenue-related accounts, documenting these explanations in comparison to previous periods.
Takes charge of the day-to-day operations of the revenue accounting team, focusing on improving processes, implementing automation, and analyzing results to support scalability.
Coordinates with business stakeholders to ensure knowledge sharing, including technical accounting for reviewing new product offerings; Partners with technical accounting and controls and systems teams to meet GAAP and controls requirements for revenue processes.
Supports change initiatives and process improvements aligned with business needs; Collaborates with controls and systems team for efficiency and automation, including reporting enhancements for order-to-cash process.
Supervises, trains, develops, and mentors accounting team members, fostering individual growth.

Revenue Accounting Manager

• Partner with Sales Directors as a business consultant and technical expert guiding discovery, design, and validation of Cresta’s AI-powered solutions.
• Connect deeply with customer stakeholders to understand business goals, technical environments, and operational challenges, and architect solutions combining LLMs, SLMs, and real-time AI assistance.
• Act as a consultative partner uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions.
• Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.
• Qualify and translate customer requirements into robust, scalable Cresta configurations aligned with business value and technical feasibility.
• Design and deliver tailored product demonstrations showcasing virtual agents, real-time coaching, and analytics that deliver measurable business outcomes.
• Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases.
• Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT).
• Provide insights based on experience with AI technologies, contact center transformation, and customer success strategies.
• Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends.
• Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms.
• Deliver persuasive, tailored product demonstrations highlighting Cresta’s proprietary AI architecture and measurable ROI.