Cresta

Sales

• Build, develop, and inspire a high-performing Strategic Sales team that consistently surpasses revenue targets. Source and attract top-tier Strategic reps, including hiring 2–3 within the first 90 days from your network
• Establish a culture of ownership, accountability, and disciplined sales execution grounded in value selling and MEDDPICC
• Architect and scale a repeatable, predictable Enterprise sales motion—from early traction through sustainable ARR acceleration—while ensuring rigorous pipeline management and forecast accuracy
• Drive excellence in complex multi-stakeholder deal execution, personally engaging in high-impact opportunities and connecting with senior economic buyers
• Partner cross-functionally with Marketing, Product, Customer Success, Revenue Operations, and Alliances to build and execute a world-class Enterprise GTM strategy
• Strengthen co-selling motions with channel and technology partners to expand reach and accelerate new revenue
• Coach your team on outbound excellence, pipeline generation, and effective collaboration with SDRs to ensure sustained top-of-funnel performance
• Create the foundation for long-term Enterprise account growth through land-and-expand strategies, executive alignment, and structured account planning

RVP, Strategic Sales

Compliance

• Lead and manage all customer-facing security conversations, partnering cross-functionally to ensure timely resolution of issues and seamless execution of the security review lifecycle within sales deals.
• Perform risk assessments to identify gaps, come up with recommendations, and drive the gaps to remediation.
• Streamline and lead SOC 2 Type II, ISO 27001/27701/42001, PCI-DSS, TISAX and HIPAA audit processes.
• Perform internal audits and keep the necessary documentation updated as required for audits.
• Perform gap assessments against new regions and target industry markets to comply with compliance regulations as the company expands.
• Conduct new-hire and annual security awareness training to educate personnel and re-iterate security and compliance requirements.
• Oversee and continuously improve the vendor risk management framework, ensuring effective identification, assessment, and mitigation of third-party risks.
• Establish metrics to track compliance program effectiveness and to report risk.
• Interface with both technical (Engineering/Product) and non-technical (Sales/Marketing/Customer Success) teams.
• Respond to customer RFIs, questions, audits and technical documentation requests.
• Help build our common control framework and drive adoption of the framework within the organization.
• Build and automate processes to achieve continuous compliance over the technology control environment.
• Assist with sales and marketing materials representing product security and compliance.

Compliance Analyst

Chief Technology Officer

• Act as the primary technical executive interface for strategic customers.
• Translate business challenges into technical solutions using Cresta’s products and services.
• Partner with Sales, Customer Success, and Product teams to ensure technology alignment with customer needs.
• Deliver executive-level presentations, workshops, and architecture sessions to customer stakeholders.
• Represent Cresta’s technology vision at conferences, industry events, and customer meetings.
• Demonstrate thought leadership on trends in AI, cloud computing, data analytics, and security.
• Create and deliver compelling narratives that showcase how Cresta’s technology drives innovation and business outcomes.
• Gather and synthesize customer feedback to inform product and engineering priorities.
• Identify and address gaps in technology adoption or deployment through cross-functional collaboration.
• Influence future product strategy with insights derived from real-world field engagements.
• Serve as a trusted advisor to CXO-level executives on digital transformation and innovation.
• Collaborate with internal leadership to align go-to-market strategies with customer technology trends.
• Mentor and support solution architects and customer engineers.

Field CTO – Strategic Industries

Artificial Intelligence

• Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers.
• Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite.
• Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between.
• Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed.
• Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards.
• Design and develop virtual agent solutions using Google's Dialogflow CX.

Associate Conversational AI Designer

Growth Marketing

• Design, unify, and execute the end-to-end growth strategy from awareness through activation across web, paid media, automation, content, and product-led initiatives to drive qualified pipeline and revenue
• Lead and optimize performance marketing with a focus on efficiency, scalability, and ROI
• Oversee website strategy and conversion rate optimization, ensuring the site serves as a high-converting demand engine and brand experience
• Develop and scale SEO/AEO and content performance initiatives to expand reach and drive high-intent organic traffic
• Implement a robust experimentation framework for A/B testing and new channel evaluation
• Collaborate cross-functionally with Product, Product Marketing, RevOps, and Sales to ensure channel strategies align with audience segments and pipeline goals
• Own marketing analytics and attribution for digital channels, delivering clear insights on performance and impact
• Manage agency and vendor relationships to ensure alignment and quality
• Build, mentor, and grow a high-performing team
• Partner with RevOps to evaluate, implement, and optimize the growth marketing tech stack, driving better data visibility, automation, and performance measurement

Director, Growth Marketing

Product Marketing

• Manage the entire GTM compensation lifecycle — plan design, modeling, rollout, payout validation, dispute management
• Maintain and optimize commission workflows and tools (e.g., CaptivateIQ, Spiff, Xactly)
• Partner with Sales, Finance, and HR to align on targets, quotas, and payout processes
• Audit and reconcile payout data monthly to ensure accuracy and compliance
• Analyze comp performance and recommend improvements
• Support rollout of new comp plans and communication to GTM teams
• Develop dashboards and reporting to visualize plan impact and ROI

GTM Operations Analyst

Call Center Representative

• Work closely with customers to operationalize their program strategy using Cresta's self-service product, Opera.
• Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions.
• Utilize Cresta's voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer.
• Monitor trends and anomalies using Cresta's tools to identify emerging topics and insights in customer conversations.
• Use Cresta's self-service tools to align the customer's business priorities with the contact center operations.
• Respond to ad hoc business requests for analysis and provide actionable insights derived from contact center data.
• Offer ongoing mentoring and support to the customer's own analysts, guiding them in effectively utilizing Cresta tools.
• Collaborate closely with the Cresta team and customers to drive success and maximize the value of Cresta's solutions.

Embedded Expert – SaaS Software, Contact Center

Program Manager

• Drive Enterprise Transformation: Own the success of large-scale, multi-phase AI transformation programs for Cresta’s top enterprise customers, ensuring business outcomes are realized across multiple business units and geographies.
• Executive Stakeholder Management: Serve as the senior point of contact for customer executives (C-suite and VP level), providing strategic direction, thought leadership, and proactive guidance on maximizing ROI from Cresta’s platform.
• Program Leadership: Lead a matrixed team of Implementation Managers, Solution Architects, Conversation Design and Customer Engineering to deliver complex implementations on time and within scope — balancing speed, quality, and customer satisfaction.
• Cross-Functional Collaboration: Partner closely with Sales Leadership, Customer Success, Product, and Engineering to align strategic initiatives, forecast expansion opportunities, and drive long-term customer growth.
• Operational Excellence: Standardize delivery practices, governance models, and success frameworks to scale efficiently across accounts while maintaining white-glove service.
• Technical Product Knowledge: Insight and understanding of the Cresta product and configuration methodology in order to help assess & determine the critical path for working teams to overcome roadblocks.
• Internal Influence and Leadership: Represent the voice of the customer to Cresta’s Executive Team, influencing product direction, go-to-market strategy, and delivery innovation.

Program Director

Implementation Specialist

• Pre-Sales: Collaborate with customers to determine the best integration approach.
• Post-Sales: Meet deadlines for solution delivery in partnership with Implementation Managers and other stakeholders.
• Design, build, and deploy applications using Cresta SDKs, libraries, and APIs, integrated with contact center chat or voice platforms.
• Test deployed applications, troubleshoot issues, and implement bug fixes.
• Provide clear, timely updates to stakeholders.

Customer Engineer

QA Engineer

• Review AI-generated summaries for accuracy and completeness; provide feedback to improve models.
• Conduct behavioral audits to verify agent triggers and responses match expected outcomes.
• Perform redaction audits to protect sensitive customer data.
• Run bias audits to detect and document fairness issues.
• Compare audio and text for transcription accuracy.
• Support Opera platform maintenance and rule configuration to keep AI outputs accurate.

Quality Assurance Analyst – AI Delivery

Performance Marketing

• You’ll be the czar of non-paid channels: email, webinars, and direct mail
• Manage end-to-end demand generation campaigns, ensuring they resonate with our target audience and meet business goals
• Develop and execute intent and interest-based lead generation programs, collaborating closely with Sales to nurture leads through the sales funnel
• Measure and analyze campaign performance, making data-driven decisions to drive pipeline growth
• Partner with our content marketing team to create compelling, targeted content
• Work collaboratively with cross-functional teams, including Sales, Marketing, and RevOps to ensure integrated and cohesive demand generation efforts

Senior Demand Generation Manager

Solutions Engineer

• Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions.
• Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence.
• Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.
• Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility.
• Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes.
• Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases.
• Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT).
• Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies.
• Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation.
• Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms.
• Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI—built on a proprietary architecture using large and small language models—drives measurable ROI through automation, efficiency, and improved customer outcomes.

Strategic Solutions Engineer

Customer Success Manager

• Build, mentor, and lead a world-class Customer Success team.
• Act as a trusted advisor for customers, cultivating deep and strategic partnerships at all levels.
• Continuously analyze and refine the customer lifecycle.
• Own customer retention and expansion outcomes.
• Define, monitor, and report on key success metrics.
• Leverage data and analytics to inform strategies and improve processes.
• Partner with Sales, Marketing, Product, and Engineering for a seamless customer-centric experience.
• Serve as the internal advocate for customers, championing their feedback.

Director of Customer Success

Backend Engineer

• At Cresta, the Voice Platform team is on a mission to transform real-time voice infrastructure and contact center automation through AI-powered backend systems. As a Senior Software Engineer on the Voice Platform team, you’ll be responsible for designing, scaling, and operating the distributed services that power Cresta’s voice ecosystem.
• Lead the design and development of scalable, distributed backend microservices in Golang (with some Python for AI-related services).
• Own and evolve voice platform integrations with large-scale enterprise communication and contact center systems.
• Drive initiatives to expand platform capabilities, including bi-directional SIP, WebRTC integrations, multilingual support, advanced transcription, and real-time translation.
• Build systems that power conversation intelligence for both remote and in-person interactions.
• Improve observability, reliability, and self-service troubleshooting across the platform.
• Ensure performance, scalability, and resilience of real-time voice pipelines running in the cloud.
• Collaborate with cross-functional teams (ML, product, solution architects) to design end-to-end solutions for customer deployments.
• Provide technical guidance, mentorship, and best practices to other engineers on the team.

Senior Software Engineer, Backend, Voice Platform

Technical Program Manager

• Oversee the execution and delivery of third-party integrations used across Cresta’s core AI products.
• Collaborate closely with engineering, product, solution architecture, partnerships and customer success teams.
• Own the integration efforts for CCaaS platforms (messaging/chat, voice and email), working across real-time agent assist, conversation intelligence, and AI agent products.
• Drive end to end efforts including scoping, planning, scheduling, and delivery.
• Define and coordinate API and browser extension based integrations with third-party systems, ensuring compatibility, scalability, and reliability.
• Collaborate with engineering teams to ensure timely and high-quality delivery of integration features.
• Gather requirements from internal teams and enterprise customers to prioritize integration needs.
• Act as the technical voice of the customer, translating API documentation, authentication schemes, and event schemas into actionable requirements.
• Support deployment, troubleshooting, and lifecycle management of integrations with customer-facing teams.
• Monitor integration performance, usage, and health, and drive continuous improvement efforts.
• Maintain strong relationships with external partners and platforms to align on joint technical initiatives.

Technical Program Manager, Integration

• Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements
• Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing
• Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product
• Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations
• Drive adoption during proof of values by training individual managers and users on the Cresta solution
• Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
• Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals
• Run ROI workshops to translate our solution into a financial business case proposal
• Provide feedback to product management about the successes and failures in the field

Enterprise Solutions Engineer

Accounting Manager

We’re seeking a sharp, business-minded Revenue Accounting Manager to join our growing accounting team.
Oversees the process of closing and reporting revenue, accounts receivable, allowances, and deferred revenue at the end of each month to ensure that it is complete, accurate, and timely in accordance with revenue recognition policies under ASC 606.
Ensures that all revenue-related journal entries, flux analyses, and account reconciliations are reviewed promptly and in line with internal controls and team expectations while maintaining the highest level of integrity.
Conducts or reviews account analyses to identify and explain the factors contributing to variances in revenue-related accounts, documenting these explanations in comparison to previous periods.
Takes charge of the day-to-day operations of the revenue accounting team, focusing on improving processes, implementing automation, and analyzing results to support scalability.
Coordinates with business stakeholders to ensure knowledge sharing, including technical accounting for reviewing new product offerings; Partners with technical accounting and controls and systems teams to meet GAAP and controls requirements for revenue processes.
Supports change initiatives and process improvements aligned with business needs; Collaborates with controls and systems team for efficiency and automation, including reporting enhancements for order-to-cash process.
Supervises, trains, develops, and mentors accounting team members, fostering individual growth.

Revenue Accounting Manager

• Partner with Sales Directors as a business consultant and technical expert guiding discovery, design, and validation of Cresta’s AI-powered solutions.
• Connect deeply with customer stakeholders to understand business goals, technical environments, and operational challenges, and architect solutions combining LLMs, SLMs, and real-time AI assistance.
• Act as a consultative partner uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions.
• Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.
• Qualify and translate customer requirements into robust, scalable Cresta configurations aligned with business value and technical feasibility.
• Design and deliver tailored product demonstrations showcasing virtual agents, real-time coaching, and analytics that deliver measurable business outcomes.
• Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases.
• Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT).
• Provide insights based on experience with AI technologies, contact center transformation, and customer success strategies.
• Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends.
• Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms.
• Deliver persuasive, tailored product demonstrations highlighting Cresta’s proprietary AI architecture and measurable ROI.