Cresta

Product Marketing

• You’ll own the development and continuous refinement of Cresta’s positioning and messaging for the Travel & Hospitality industry, translating our platform capabilities into clear, differentiated industry narratives that resonate with buyers, operators, and executives
• You’ll help establish Cresta as a thought leader in the Travel & Hospitality industry, shaping the market conversation around the future of AI-powered customer experience through strategic content, industry events, analyst engagement, and customer storytelling
• You’ll develop and maintain deep buyer personas, advancing our internal understanding of Travel & Hospitality-specific pain points, priorities, and decision dynamics to ensure our messaging drives relevance and confidence in deals
• You’ll partner closely across product, sales, solutions, and marketing, serving as the connective tissue to build and execute Travel & Hospitality-specific go-to-market strategies that accelerate pipeline and revenue growth
• You’ll bring new product capabilities and innovations to market through a Travel & Hospitality lens, leading vertical launches and creating the sales enablement and supporting materials needed to drive adoption and impact
• Your deep understanding of what drives our wins and losses across the Travel & Hospitality industry will help you provide a data-driven point of view to influence product roadmap priorities, sharpen our positioning, and optimize our vertical strategy over time
• You love to move fast, get your hands dirty, and solve open-ended problems, balancing strategic thinking with hands-on execution to help Cresta win in the Travel & Hospitality industry

Senior Product Marketing Manager, Travel & Hospitality

• You’ll own the development and continuous refinement of Cresta’s positioning and messaging for the Insurance industry, translating our platform capabilities into clear, differentiated industry narratives that resonate with buyers, operators, and executives
• You’ll help establish Cresta as a thought leader in the Insurance industry, shaping the market conversation around the future of AI-powered customer experience through strategic content, industry events, analyst engagement, and customer storytelling
• You’ll develop and maintain deep buyer personas, advancing our internal understanding of Insurance-specific pain points, priorities, and decision dynamics to ensure our messaging drives relevance and confidence in deals
• You’ll partner closely across product, sales, solutions, and marketing, serving as the connective tissue to build and execute Insurance-specific go-to-market strategies that accelerate pipeline and revenue growth
• You’ll bring new product capabilities and innovations to market through an Insurance lens, leading vertical launches and creating the sales enablement and supporting materials needed to drive adoption and impact
• Your deep understanding of what drives our wins and losses across the Insurance industry will help you provide a data-driven point of view to influence product roadmap priorities, sharpen our positioning, and optimize our vertical strategy over time
• You love to move fast, get your hands dirty, and solve open-ended problems, balancing strategic thinking with hands-on execution to help Cresta win in the Insurance industry

Senior Product Marketing Manager, Insurance

Data Scientist

• Collect, clean, and preprocess structured and unstructured data
• Perform exploratory data analysis to identify trends and insights
• Build and evaluate machine learning models under guidance
• Develop data visualizations and dashboards to communicate findings
• Assist in deploying models and monitoring their performance
• Work with large datasets using tools like Python, SQL, and cloud platforms
• Document processes, experiments, and results clearly
• Participate in team demos, feedback sessions, and learning opportunities.

Data Science Intern – Customer Success

Customer Success Manager

• Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers.
• Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite.
• Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between.
• Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed.
• Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards.

Conversation Design Intern, Customer Success

Account Executive

• Own the sales experience while building and managing relationships with key decision-makers and executives
• Run complex sales cycles from initial contact to close
• Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts
• Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs
• Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience
• Own and hit your number

Enterprise Account Executive

Solutions Engineer

• Serve as the primary technical point of contact and platform expert for technology and solution partners
• Lead partner onboarding, training, and ongoing enablement initiatives
• Develop and deliver solution workshops, technical certifications, and best practice documentation
• Support partners in designing scalable, high-impact programs for joint customers
• Collaborate with partners to define and build joint go-to-market strategy.
• Translate customer and partner requirements into achievable outcomes.
• Work cross-functionally with Product, Professional Services, and Sales to prioritize partner-driven roadmap items.
• Support partner-influenced deals through demos, proof-of-value engagements, and ROI workshops.
• Educate partners on how to position and technically validate Cresta alongside their own services and platforms.
• Collaborate with internal and partner Sales teams to support partner motions for both technical and solution partners
• Provide technical support during partner-led sales cycles, including demos, solution validation, and RFP responses
• Identify new joint use cases and vertical-specific opportunities
• Track and report on solution adoption and partner performance metrics
• Identify technical gaps or friction points in partner implementations.
• Partner with enablement to develop scalable training materials, customer and partner facing collateral, and sales assets
• Gather structured feedback from partners to inform product improvements
• Ensure consistent quality across partner-delivered implementations

Senior Partner Solutions Manager

Sales Development Rep

• Grow Cresta’s customer list through personalized emails, calls, and creative social media outreach
• Write effective and compelling messaging to engage targeted accounts
• Work closely with Sales and Marketing to plan, strategize, and execute outreach campaigns that help drive revenue growth
• Analyze market research data and develop strategic approaches to raise awareness and generate interest for Cresta
• Partner with account executives to help generate meetings and sales pipeline
• Create and prioritize target account and contact lists
• Conduct high level conversations with executives in prospect accounts
• Achieve monthly quotas of meetings, qualified opportunities, and pipeline generated.
• Assist with drafting sales pitches, presentations, reference material, and other documents as required

Sales Development Representative

• Grow Cresta’s customer list through personalized emails, calls, and creative social media outreach
• Write effective and compelling messaging to engage targeted accounts
• Work closely with Sales and Marketing to plan, strategize, and execute outreach campaigns that help drive revenue growth
• Analyze market research data and develop strategic approaches to raise awareness and generate interest for Cresta
• Partner with account executives to help generate meetings and sales pipeline
• Create and prioritize target account and contact lists
• Conduct high level conversations with executives in prospect accounts
• Achieve monthly quotas of meetings, qualified opportunities, and pipeline generated
• Assist with drafting sales pitches, presentations, reference material, and other documents as required

Sales Development Representative – APAC

• Own the relationship with Cresta’s Partners and work with the internal Partner Team
• Ensure that partners are enabled, technically equipped, and positioned to successfully deliver joint solutions to customers
• Act as a trusted advisor for our partners and guide them toward investing in and building a Cresta partner program
• Lead partner onboarding, training, and ongoing enablement initiatives
• Develop and deliver solution workshops, technical certifications, and best practice documentation
• Collaborate with partners to define and build joint go-to-market strategy
• Track and report on solution adoption and partner performance metrics

Senior Partner Solutions Engineer

Artificial Intelligence

• Conduct exploratory data analysis (EDA) across conversational, operational, and performance datasets
• Translate ambiguous business questions into structured analytical problems
• Analyze how workflow, behavior, and product usage changes translate into business value
• Design and analyze A/B tests and quasi-experiments to measure Cresta’s impact
• Establish baselines, metrics, and measurement plans for pilots
• Ensure results are statistically rigorous and easy for non-technical stakeholders to understand
• Build reusable templates and frameworks for consistent experimentation
• Work directly with customers to guide them towards our ideal experiment setup
• Build and maintain dashboards tracking customer ROI
• Develop Python and SQL tools to improve repeatability, accuracy, and scalability
• Create standardized reporting packages for pilots, QBRs, and renewals
• Develop custom statistical or ML models (e.g., segmentation, predictive scoring, lightweight NLP)
• Maintain reusable modeling pipelines for value insights and roadmap analysis
• Partner with Engineering when guidance or productionization support is needed
• Translate analyses into clear business and financial narratives
• Support CSMs with data and insights for strategic QBRs
• Partner with Product and Engineering on metrics, data availability, and analytics enhancements

AI Value Partner, Customer Analytics

Machine Learning Engineer

• Design, train, evaluate, and deploy machine learning systems that power real-time voice experiences, including ASR, speech understanding, turn detection, text to speech, speech to speech, classification, entity extraction, summarization, and structured insight generation.
• Improve the quality of voice AI systems through error analysis, data curation, metric design, benchmarking, and iterative model improvement, with a strong focus on real-world performance.
• Build evaluation frameworks for complex voice and agentic systems, measuring metrics such as accuracy, robustness, latency, faithfulness, naturalness, professionalism, task completion, and cost.
• Diagnose and mitigate failure modes across the voice stack, including transcription errors, hallucinations, retrieval failures, tool misuse, prompt brittleness, context drift, and multi-step reasoning breakdowns.
• Design and optimize low-latency ML workflows for live conversations, balancing model quality with system responsiveness, scalability, and reliability.
• Partner with platform and backend engineers to productionize real-time inference, streaming pipelines, quality monitoring, and continuous model iteration.
• Collaborate cross-functionally with product, design, frontend, and backend teams to integrate voice intelligence seamlessly into Cresta’s platform.
• Establish best practices for offline evaluation, online experimentation, model validation, observability, and ongoing quality monitoring in production.
• Mentor engineers, contribute to technical strategy, and help shape the roadmap for Cresta’s voice AI systems.

Senior Machine Learning Engineer, Voice Experience

Content Manager

• Own the vision, strategy, and management of Cresta’s organic growth engine across SEO and AEO
• Scale and optimize our AI-scaled content initiatives focused on experimentation and high-leverage opportunities
• Develop scalable, derivative content frameworks that can be reused across channels and campaigns
• Own and drive progress against a number of high-priority website content initiatives
• Translate complex AI capabilities into clear, differentiated messaging that resonates with enterprise buyers
• Optimize content for both traditional search engines and AI answer engines
• Partner with Marketing Ops to establish KPI frameworks, dashboards, and reporting for organic performance
• Deliver regular reporting and insights on content performance and growth opportunities
• Improve and scale the use of AI tools in content workflows, including building templates and internal systems
• Experiment with new content formats, including interactive experiences and rapid prototyping
• Collaborate cross-functionally with product marketing, demand generation, and sales

Growth Content Manager

• Own regional positioning and narrative for EMEA and APAC, adapting Cresta’s global platform story into clear, compelling, and locally resonant messaging
• Serve as the primary product marketing partner to regional Sales, Marketing, and Customer Success leaders
• Bring new international capabilities (e.g., language support, regional features) to market, ensuring the field is equipped with clear positioning, messaging, and supporting collateral
• Act as a regional evangelist for Cresta’s platform in customer meetings, events, and executive engagements
• Partner with global product marketing to refine positioning, messaging, and launches based on regional insights
• Partner with global customer marketing to secure cases studies, customer advocacy and CAB participation amongst the International Cresta customer community
• Partner with global marketing on regional research driven content production
• Enable field teams with narratives, content, and competitive intelligence to drive pipeline growth
• Collaborate with demand generation and regional marketing to align campaigns with market nuances
• Develop scalable regional enablement frameworks for sales and customer-facing teams
• Analyze regional performance across pipeline, conversion, and win/loss to improve go-to-market effectiveness
• Act as a bridge between global and regional teams to balance consistency and localization

Director, Product Marketing – International, EMEA, APAC

Full-stack Engineer

• Partner with engineers to build dev tools that empower developer workflows and deployment infrastructure.
• Ensure reliability of multi-cloud Kubernetes clusters and pipelines.
• Metrics, logging, analytics, and alerting for performance and security across all endpoints and applications.
• Infrastructure-as-code deployment tooling and supporting services on multiple cloud providers.
• Automate operations and engineering. Focus on automation so we can spend energy where it matters.
• Building machine learning infrastructure that enables AI teams to train, test, and deploy on large-scale datasets.