Enterprise Solutions Engineer

Cresta

Enterprise Solutions Engineer showcasing Cresta's conversational AI and CCaaS platform to US enterprise prospects. Leading demos, technical validations, user training, and ROI workshops throughout sales cycles.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Conversational AI and CCaaS platforms, with a strong focus on customer engagement and technical solutioning. Proven ability to lead product demonstrations, manage technical validation activities, and drive adoption in enterprise SaaS environments.

Highest-signal resume keywords

Conversational AI ExpertiseCCaaS Platform KnowledgeSalesforce.com ExperienceTechnical Pre-Sales SupportCustomer-Facing Role Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SolutioningProduct Demo PreparationROI Workshop FacilitationProof-of-Concept ManagementContact Center Modernization

Soft Skills

Problem-Solving AbilityCross-Functional CollaborationStrong Work EthicEnthusiastic Client EngagementResourcefulness

Tools & Technologies

Salesforce.comCCaaS PlatformsEnterprise SaaS Environments

Industry Keywords

Customer ExperienceContact Center OperationsEnterprise Sales CyclesTechnical Validation Activities

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Partner with Enterprise Account Executives to showcase Cresta's AI platform to potential customers
Provide technical insights and solutioning to internal and external stakeholders by understanding customer technical requirements
Qualify sales opportunities and convert customer requirements into Cresta technical requirements
Discover prospects' situations and challenges with Enterprise Account Executives
Lead discovery calls with prospective customers and internal cross-functional teams
Build and deliver product demos demonstrating Cresta's value
Provide contact center and customer experience operational insights
Drive adoption during proof-of-value exercises by training managers and users
Translate prospect use cases into technical solutions and demonstrate the path to ROI
Run ROI workshops and develop financial business case proposals
Manage technical validation activities, including proof-of-concept exercises and pilots
Provide field feedback to product management
Act as liaison between sales, customers, and Cresta's technical teams

Requirements

What you’ll need

4+ years of experience in customer-facing roles
1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles
Deep hands-on expertise with Conversational AI and CCaaS platforms
Experience helping customers modernize contact center operations
Experience with Salesforce.com
Experience with contact center infrastructure
Experience in enterprise SaaS environments
Strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams
Meticulous presentation and product demo preparation
Natural problem-solving ability and resourcefulness in leveraging internal teams and cross-functional collaboration
Fast learning ability and passion for new technology
Ability to simplify complexity for customers
Embodiment of Cresta's core Operating Principles

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Equity
Variable target compensation eligibility with potential to exceed target earnings when goals are surpassed