CPM International

Customer Support

• Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.
• Aim for 'first contact resolution' to handle customer queries quickly and effectively.
• If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines.
• Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
• Foster positive interactions in all communications, making sure customers feel understood and supported.
• Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
• Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
• Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
• Offer feedback and insights on areas that may lead to a poor customer experience.
• Embody the values of the client and CPM, ensuring these are reflected in your daily work.

Customer Service Agent, German Market – Morning Shift

Sales

• Manage a defined geographic territory selling directly to SME (Small Medium Enterprise) and SOHO (Small Office/Home Office) customers
• Work smartly to maximise the opportunities to make sales between home and field selling
• Achieve and exceed agreed sale targets
• Develop a detailed understanding and tightly manage your customer pipeline
• Generate referrals daily that secure a face-to-face presentation to a decision-maker
• Daily CRM updates to ensure all information is correct and accurate
• Work to the highest compliance levels set out by the company
• Attention to detail completing applications accurately on behalf of the customer
• Maintain knowledge of all new and existing products and services from competitors
• Provide competitor feedback and industry insight
• Represent CPM and Vodafone in a consistently professional manner
• Sell a solution that delivers value to both the customer and Vodafone
• Ensure all activities are completed compliantly and in accordance with training provided on internal and external compliance guidelines
• Undertake any other duties and responsibilities as instructed by your line manager

B2B Sales Specialist

Account Executive

• Driving sales of Electric Ireland’s products within your territory by engaging with potential customers at their homes.
• Helping customers save money on their energy bills in a tough climate, maximizing opportunity.

Field Sales Representative, Experienced

Financial Planning and Analysis

• Developing & coaching Client handlers in financial tools and techniques that will drive better commercial results.
• Preparing and reviewing client budgets
• Developing costing models for New Business proposals
• Forecasting for business and clients
• Client profitability/client contribution ratio analysis
• Partnering with our Client Handlers to build the link between operational KPI performance and financial account profitability
• Supporting the Senior Management team in the drafting, development, implementation and monitoring of a multi year growth strategy
• Leading on new business financials
• Revenue recognition – month end function
• Ad hoc variance analysis
• Financial planning for the business including variance analysis and commentary
• Monthly Management accounts preparation
• Audit liaison for annual statutory audit and internal

Customer Service Agent, German Market – Morning Shift

B2B Sales Specialist

Field Sales Representative, Experienced

Commercial Finance Manager – CPM