CPM International

Account Executive

• Driving sales of Electric Ireland’s products within your territory by engaging with potential customers at their homes.
• Helping customers save money on their energy bills in a tough climate, maximizing opportunity.

Field Sales Representative, Experienced

Financial Planning and Analysis

• Developing & coaching Client handlers in financial tools and techniques that will drive better commercial results.
• Preparing and reviewing client budgets
• Developing costing models for New Business proposals
• Forecasting for business and clients
• Client profitability/client contribution ratio analysis
• Partnering with our Client Handlers to build the link between operational KPI performance and financial account profitability
• Supporting the Senior Management team in the drafting, development, implementation and monitoring of a multi year growth strategy
• Leading on new business financials
• Revenue recognition – month end function
• Ad hoc variance analysis
• Financial planning for the business including variance analysis and commentary
• Monthly Management accounts preparation
• Audit liaison for annual statutory audit and internal

Commercial Finance Manager – CPM

Customer Support

• Customer Support: Handle inbound customer inquiries via phone, email, and social media.
• Communicate Effectively: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.
• Problem-Solving: Efficiently resolve customer issues and complaints.
• Product Knowledge: Develop a deep understanding of our products and services.
• Brand Advocacy: Promote our brand values and maintain a positive brand image.
• Maintain Accurate Records: Ensure the accuracy and up-to-date status within the Salesforce CRM.

Customer Service Representative, French and English

• Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.
• Aim for 'first contact resolution' to handle customer queries quickly and effectively. If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines.
• Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
• Foster positive interactions in all communications, making sure customers feel understood and supported.
• Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
• Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
• Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
• Offer feedback and insights on areas that may lead to a poor customer experience.
• Embody the values of the client and CPM, ensuring these are reflected in your daily work.

Customer Service Agent, German Market

• Actively prospecting and engaging with potential customers to identify and close sales opportunities for on-demand service contracts and maintenance/repair services
• Handling incoming customer inquiries, providing product information, and addressing customer needs effectively
• Building strong relationships with customers, understanding their needs, and proactively offering solutions
• Managing your own sales pipeline, tracking progress, and ensuring timely follow-up
• Working closely with cross-functional teams, including customer care, engineering, and field service, to deliver exceptional customer experiences

Inside Sales Representative, German Speaker

• Drive sales of Electric Ireland’s products within your territory by engaging with potential customers at their homes.
• Help customers save money on their energy bills.
• Build strong relationships and trust with customers.
• Work flexible hours to meet targets, including potential weekend work.

Field Sales Representative

• Engage with customers via phone, email, and chat to provide outstanding service and support.
• Identify customer needs and directly recommend products and services to enhance their experience.
• Handle inquiries efficiently, resolving issues, and providing solutions in a knowledgeable manner.
• Meet and exceed sales targets through effective upselling and cross-selling techniques.
• Maintain a thorough understanding of client products and promotions to provide accurate information to customers.
• Document customer interactions and feedback in the CRM system to improve service delivery and sales strategies.

Customer Service & Sales Representative – French, English

• Actively prospecting and engaging with potential customers to identify and close sales opportunities for on-demand service contracts and maintenance/repair services
• Handling incoming customer inquiries, providing product information, and addressing customer needs effectively
• Building strong relationships with customers, understanding their needs, and proactively offering solutions
• Managing own sales pipeline, tracking progress, and ensuring timely follow-up
• Working closely with cross-functional teams, including customer care, engineering, and field service, to deliver exceptional customer experiences

Inside Sales Representative, German Speaker – English Required

• Customer Support: Provide top-notch support to customers through various channels (phone, email, chat, social media) by addressing inquiries, resolving issues, and offering tailored solutions.
• Product Knowledge: Develop a deep understanding of our product range to accurately answer questions and assist customers effectively.
• Problem-Solving: Analyse customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction.
• Brand Advocacy: Promote our brand values and foster positive customer experiences through every interaction.

Customer Service Representative, French, English

Support Engineer

• Understand and respond to client's requests.
• Analyse the client's situation to reply to them quickly and efficiently.
• Identify technical incidents, apprehend them, and provide an appropriate solution.
• Offer adequate solutions with a positive approach.
• Organise product returns and follow up on exchanges and repairs.

Technical Support Agent, French Market

• Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
• Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
• Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
• Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalised solutions.
• Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Customer Service Representative, Italian, English – Substitution Contract

• Support the initial onboarding of the new employees.
• Clearly define daily and monthly qualitative and quantitative targets for individuals and ensure team understanding of these targets and that they are fully accountable.
• Assess and review team and individual performance through quality assessments to identify key development areas.
• Regular team and individual meetings with all direct reports in line with CPM Contact Centre standards and ensuring Monthly My Performance Check-ins are complete and documented.
• Ensure that the team is up to date on all campaign objectives.
• Manage the productivity and performance of the team in line with client expectations.
• Provide insights back to the client around trends in contact types and issues impacting CSAT.