Cozen O'Connor

Analyst

• Lead the maintenance of client-specific billing rates and alternative fee arrangements (AFAs) in the firm’s financial systems (e.g., Aderant)
• Serve as a subject matter expert and primary point of contact for rate-related inquiries from attorneys, billing staff, and firm leadership
• Monitor compliance with client billing guidelines and contractual terms, proactively identifying and resolving discrepancies
• Support internal and external audits related to billing rates and fee arrangements
• Mentor and provide guidance to junior team members on rate management best practices and system usage
• Collaborate with IT and Finance teams to enhance rate-related reporting and automation

Rates Analyst

Legal Assistant

• Preparation of documents
• Efficient workflow which includes the duplication, printing, mailing and merging of documents
• Proofreading of all work for both content and context
• Preparing and maintaining client and office files both in electronic and paper filing systems
• Preparation and submission of new client and/or new matter forms
• Planning and making travel arrangements which include transportation, automobile rentals, and hotel reservations
• Preparing and submitting expense reports and check requests
• Working with the Billing department to resolve billing problems and efficiently process final billing statements
• Working with clients’ electronic billing systems and monitoring billing processes
• Communicating with clients on a daily basis via phone or email. Scheduling and coordinating meetings and conferences
• Strong document processing skills
• Strong project management skills
• Willingness and ability to support other practice areas within the firm

Legal Practice Assistant

Attorney

• Partner with transactional and advisory practices and redesign workflows
• Build trusted relationships with practice leaders, lawyers, and other professionals and develop a detailed understanding of how work is handled across practices and matters.
• Analyze workflows, identify pain points, and prioritize opportunities for AI and process improvement.
• Advise lawyers on where AI can meaningfully improve legal work and where it cannot or should not be used.
• Help lawyers use AI in live matters by selecting the right tools, structuring effective prompts and context, and bringing in cross-functional expertise—while preserving legal judgment, confidentiality, quality, and appropriate lawyer oversight.
• Lead pilots and initiatives from problem definition through design, testing, implementation, adoption, and continuous improvement.
• Serve as a power user and practice-facing expert for the firm’s AI platforms, building and testing prompts, workflow agents, and matter-specific solutions.
• Establish clear success criteria and evaluate solutions using representative matters, exemplar work product, lawyer-defined quality standards, and structured feedback.
• Convert successful approaches into reusable workflow agents, playbooks, prompts, templates, and knowledge assets that can be adapted across practices, matters, and clients.
• Provide practical guidance through consultations, demonstrations, working sessions, office hours, and individual support.
• Design and deliver training and practical resources that translate AI capabilities, limitations, and governance requirements into concrete use cases and help lawyers determine when to use available tools, structure effective workflows, and evaluate outputs.
• Partner with lawyers and client teams to develop differentiated approaches to transactional and advisory service delivery and support client-facing proposals, demonstrations, and engagements.

AI Innovation Attorney – Transactional

• Partner with litigation practices and redesign workflows
• Build trusted relationships with practice leaders, lawyers, and other professionals and develop a detailed understanding of how work is handled across practices and matters.
• Analyze litigation workflows, identify pain points, and prioritize opportunities for AI and process improvement.
• Advise lawyers on where AI can meaningfully improve legal work and where it cannot or should not be used.
• Help litigators use AI in live matters by selecting the right tools, structuring effective prompts and context, and bringing in cross-functional expertise—while preserving legal judgment, confidentiality, quality, and appropriate lawyer oversight.
• Lead pilots and initiatives from problem definition through design, testing, implementation, adoption, and continuous improvement.
• Serve as a power user and practice-facing expert for the firm’s AI platforms, building and testing prompts, workflow agents, and matter-specific solutions.
• Establish clear success criteria and evaluate solutions using representative matters, exemplar work product, lawyer-defined quality standards, and structured feedback.
• Convert successful approaches into reusable playbooks, prompts, templates, and knowledge assets that can be adapted across practices, matters, and clients.
• Bring together practicing lawyers and experts in legal engineering, applied AI, knowledge management, data, technology, training, project management, and vendor solutions to develop high-impact AI-enabled solutions.
• Provide practical guidance through consultations, demonstrations, working sessions, office hours, and individual support.
• Design and deliver training and practical resources that translate AI capabilities, limitations, and governance requirements into concrete use cases and help lawyers determine when to use available tools, structure effective workflows, and evaluate outputs.
• Partner with lawyers and client teams to develop differentiated approaches to litigation delivery and support client-facing proposals, demonstrations, and engagements.
• Stay current on AI, agentic workflows, litigation technology, legal service delivery, and the vendor market, translating developments into practical recommendations.

AI Innovation Attorney – Litigation

Support Engineer

• Provide 1st & 2nd level technical support via email, phone, or desk-side to assist all Firm network users.
• Log and track calls in the help desk ticketing system to closure and identify issues and trends.
• Escalate critical computer issues to the appropriate IS Tech groups to minimize impact on users’ work production.
• Provide support for users for teleconferences and meeting presentations in offices and conference rooms.
• Weekend and after-hours support may be required.
• Travel to our office locations in the United States and Canada, 5% or less
• Help with configuration and installation of laptops and cell phones.

Support Desk Technician

• Prepares/transcribes legal correspondence, pleadings, memos, reports, and forms from Big Hand or other media.
• Prepares new client and/or new matter forms.
• Prepares expense reports and check requests.
• Prepares engagement letters, invoices, and other case administration documents as needed, at direction of either attorney or paralegal.
• Prepares and handles documents for E-Filing
• Inputs critical dates and deadlines into Firm’s electronic docketing system
• Schedules Depositions and Mediations
• Provides efficient workflow including the duplication, printing, mailing, and merging of documents.
• Proofreads all work for accurate content and context.
• Prepares and maintains client and office files both in electronic and paper filing systems.
• Liaises with third party vendors when necessary to coordinate services.
• Communicates with clients (via phone or email).
• Performs data entry, which includes inputting clients’ personal biographic or corporate information into firm software.
• Schedules and coordinates meetings and conferences, including greeting client and distribution of material.
• Coordinates and schedules travel arrangements which include: transportation, automobile rentals, and hotel reservations.
• Accurately inputs attorney time into the accounting system.
• Responsibilities associated with the job may change from time to time in accordance with business needs; incumbent may be required to perform other duties as assigned.

Business Operations

• Provide financial oversight to legal department and practice chairs, including planning and ongoing management against financial and non-financial goals and metrics through the leveraging of key performance indicators to assist practices in meeting firm expectations
• Coordinate with the various administrative functions within the firm, including Finance, Case Management, IT, etc., to provide insight and guidance into the business and ensure the operational needs of the business are being met
• Implement matter management tools and techniques to help ensure matters are executed efficiently within the pricing guidelines and budget
• Utilize profitability models and market intelligence for evaluating and recommending changes to new and existing fee arrangements, and to build client relationships aligned with firm strategy
• Lead integration efforts for lateral acquisitions related to onboarding of clients, matters, rates, etc.
• Support system and technical improvements through business process reengineering to streamline processes as they relate to finance, accounting, billing, and various other firm functions
• Partner with Data Analysis and FP&A teams on various projects and recurring processes, including but not limited to, annual budgeting, monthly P&L analysis, and management reporting
• Perform ad hoc analyses and projects as needed by executive leadership, attorneys, directors, managers, and others

Manager, Business Operations

Manager

• Lead the strategy, design, implementation, and ongoing operation of the firm’s enterprise application portfolio.
• Ensure reliability, scalability, and security of critical business systems.
• Drive continuous improvement in system performance and user experience.
• Collaborate with business stakeholders, IT teams, and vendors to align technology solutions with business objectives and ensure successful delivery of initiatives.
• Mentor and develop team members, fostering technical growth and knowledge sharing.
• Define and enforce architectural and operational standards for the enterprise application portfolio.

Manager, Enterprise Systems

• Prepares/transcribes legal correspondence, pleadings, memos, reports, and forms from Big Hand or other media.
• Prepares new client and/or new matter forms.
• Prepares expense reports and check requests.
• Prepares engagement letters, invoices, and other case administration documents as needed, at direction of either attorney or paralegal.
• Prepares and handles documents for E-Filing
• Inputs critical dates and deadlines into Firm’s electronic docketing system
• Schedules Depositions and Mediations
• Provides efficient workflow including the duplication, printing, mailing, and merging of documents.
• Proofreads all work for accurate content and context.
• Prepares and maintains client and office files both in electronic and paper filing systems.
• Liaises with third party vendors when necessary to coordinate services.
• Communicates with clients (via phone or email).
• Performs data entry, which includes inputting clients’ personal biographic or corporate information into firm software.
• Schedules and coordinates meetings and conferences, including greeting client and distribution of material.

Security Engineer

• Lead and grow a Security Operations team while remaining personally engaged in technical work.
• Ensure business systems, endpoints, and AI systems are designed and deployed with high industry standards.
• Define and lead the firm's approach to AI security, including risks posed by agentic AI systems.
• Represent the firm's security program and standards to clients, auditors, and vendors.
• Monitor, detect, triage, and manage security incidents and vulnerabilities.
• Engineer and tune security controls across Microsoft 365, Azure, and on-premises infrastructure.
• Own endpoint security strategy and operations across all firm device types.
• Assess the security posture of AI tools and agentic systems used by the firm.

Director, IT Security

Paralegal

• Assist attorneys in all stages of litigation
• Assist in preparing and filing (including e-filing) of legal documents in state and federal court
• Case file management (create, organize, track and maintain files; monitor calendars and meeting deadlines; document actions; input information into file database and case management software)
• Document management including, but not limited to, review of documents, proofreading, bate labeling, organization of documents and compiling information for discovery responses, pleadings, and motions
• Perform factual research and investigation
• Lead subpoena and third-party records retrieval efforts
• Draft correspondence and memoranda for attorneys as requested
• Familiarity with e-discovery, including the technical aspects of collecting, reviewing, and producing electronically stored information (state and federal court)
• Experience in Relativity, LiveNote, Case/Time Map, Summation, Adobe Acrobat, and Trial Director is a plus
• Trial preparation and attendance at trial (organizing evidence, preparing exhibits, scheduling witnesses, ensuring that witnesses are ready when needed)
• Prepare basic answers and objections to discovery, deposition abstracts, and other similar litigation tasks
• Skilled at entering time in billing systems such as Laurel AI so that entries are not deducted for vague time entry descriptions or time that is excessive

Commercial Litigation Paralegal

• Preparation of documents
• Efficient workflow which includes the duplication, printing, mailing and merging of documents
• Proofreading of all work for both content and context
• Preparing and maintaining client and office files both in electronic and paper filing systems
• Preparation and submission of new client and/or new matter forms
• Planning and making travel arrangements which include transportation, automobile rentals, and hotel reservations
• Preparing and submitting expense reports and check requests
• Working with the Billing department to resolve billing problems and efficiently process final billing statements
• Working with clients’ electronic billing systems and monitoring billing processes
• Communicating with clients on a daily basis via phone or email. Scheduling and coordinating meetings and conferences
• Strong document processing skills
• Strong project management skills

Billing Specialist

• Generate and distribute pre-bills monthly and as requested
• Process narrative edits, time, and cost adjustments
• Process final invoices
• Generate LEDES and other file formats for electronic billing
• Submit electronic billing using various vendor website
• Ensure successful transmission of E-Bills and follow up when necessary
• Maintain accurate and orderly records of all client guidelines
• Implement and maintain correct client exception rates on matter/client, where required
• Manage “book of business” by maintaining current information on attorney preferences, proforma status, and billing cycles

Sales Development Rep

• Conduct high-volume outbound cold calls, emails, and LinkedIn outreach to targeted prospects.
• Identify and qualify leads based on ideal customer profiles and defined criteria.
• Set qualified appointments and coordinate calendars for senior leadership.
• Maintain accurate and up-to-date information in the CRM, including call notes, lead statuses, and follow-up schedules.
• Research companies and contacts to personalize outreach and increase conversation success rates.
• Nurture early-stage leads with consistent follow-up communication.
• Meet or exceed weekly and monthly activity and appointment-setting goals.
• Collaborate with the NSS team to refine outreach scripts, targeting, and messaging.
• Provide feedback on lead quality, objections heard, and trends identified during outreach efforts.
• Represent the company professionally with strong communication and relationship-building skills.

Sales Development Representative

Events

• Coordinate all aspects of program management, including event concept, site inspections, venue selection and coordination, contract negotiations, materials preparation, on-site management, and post-event analysis.
• Assist with the purchase, design, distribution, and inventory of promotional products.
• Act as liaison between the events team and internal departments, attorneys, and vendors to coordinate, track tasks, and maintain deadlines for the firm.
• Oversee on-site support (registration, nametags, A/V, F&B, handouts, and giveaways) with other marketing and venue personnel.
• Execute research for local and national venue and catering options.
• Collaborate with the design team to assist with event invitations, promotional product designs, and marketing signage.
• Track and process invoices from vendors, ensuring accuracy.
• Manage and execute additional special projects that may arise.
• Develop event strategies based on current trends in the event planning industry that will improve event execution.

Rates Analyst

Legal Practice Assistant

AI Innovation Attorney – Transactional

AI Innovation Attorney – Litigation

Support Desk Technician

Legal Assistant

Manager, Business Operations

Manager, Enterprise Systems

Legal Assistant

Director, IT Security

Commercial Litigation Paralegal

Legal Practice Assistant

Billing Specialist

Sales Development Representative

Marketing Events Specialist