Cox Enterprises

Customer Support

• Provides technical customer support to ensure that all customers are satisfied with the products and services
• Engages with customers to ensure understanding of product / service capabilities and operations
• Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties
• Liaises with product, service delivery and other teams to help address unanticipated issues and situations
• Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
• Will be responsible for routine customer questions relating to product usage within VinSolutions support
• Provide support for technical issues relating to the Cox Automotive suite of products
• Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards
• Accurately log all customer information in the CRM tool
• Facilitate communication to other departments as needed to resolve client concerns
• Communicate with key stakeholders to identify and resolve inquiries. Provide proper follow-up to ensure customer is kept apprised of the issue status

Technical Customer Care Specialist I – Dealertrack

• Become proficient in all knowledge base requirements in order to resolve clients’ needs as efficiently as possible
• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant data
• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
• Manage inbound calls, emails and texts in a timely and efficient manner
• Identify client needs, research issue and provide solutions and/or alternatives
• Build sustainable relationships and engage clients by providing best-in-class service
• Meet and/or exceed established verification guidelines and key performance criteria
• Work closely with our peers and BPO partners to deliver on client SLAs
• Work across the organization as needed to resolve requests and correct issues/problems
• Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained
• Identify areas of process improvement
• Effectively communicate
• Perform other duties as deemed necessary by management

Vehicle Operations Support Specialist II

Manager

• Responsible for driving day-to-day platform strategy initiatives and operational excellence across Cox Automotive's retail solutions.
• Reports to the Senior Director, Strategic Planning & Platform Strategy and owns execution of critical workstreams focused on platform integration, orchestration, and quick-win delivery.
• Lead cross-solution integration execution, translate strategic vision into actionable plans, and ensure platform initiatives deliver immediate, measurable value.
• Execute specific workstreams within Cox Automotive's Retail Platform Strategy, translating strategic vision for platform components into detailed implementation plans with clear milestones.
• Identify and prioritize quick-win opportunities that deliver tangible business results within short timeframes.
• Maintain meticulous documentation of platform initiatives, tracking all details, dependencies, and action items while monitoring performance metrics.
• Lead day-to-day execution of cross-solution integration initiatives, managing timelines, dependencies, and deliverables with exceptional attention to detail.
• Partner with product and technical teams to coordinate implementation, maintain comprehensive project plans and stakeholder communications, and resolve blockers while maintaining positive relationships.
• Develop integration roadmaps that prioritize high-impact, achievable milestones aligned with broader platform strategy.
• Drive UI/UX harmonization execution by coordinating with product and design teams to implement consistent patterns and standards.
• Track and document user feedback systematically, identifying experience gaps and maintaining detailed records of design decisions.
• Build and maintain strong, positive relationships across Cox Automotive, communicating project status, risks, and dependencies clearly and proactively.
• Present updates and recommendations to business leaders with confidence, manage project-related risks with foresight, and facilitate meetings effectively.

Senior Platform Strategy Execution Manager

Account Executive

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Regional Sales Account Executive – Cox Fleet

Outside Sales

• Expand and manage your territory by uncovering new opportunities, guiding clients through business challenges and delivering insights that help dealers make smarter business decisions.
• Meet or exceed revenue, retention and referral goals across your assigned territory.
• Manage your sales pipeline, maintain accurate forecasts and drive consistent account growth.
• Use CRM, sales enablement tools and analytics to identify opportunities and inform strategies.
• Build and deepen relationships with key decision-makers at each dealership, serving as a trusted advisor by providing consultative, data-driven recommendations.
• Conduct regular business reviews, using market insights and performance data to provide consultative guidance on dealer challenges and opportunities.
• Leverage qualitative and quantitative data, including market insights, to assist dealers in making educated business decisions.
• Identify and pursue cross-sell and upsell opportunities within your portfolio and collaborate with partners in other business units to design and deliver tailored solutions.
• Advocate for clients during onboarding and implementation to ensure a smooth experience.
• Resolve or route client issues quickly and effectively to the appropriate teams.

Territory Sales Manager, Autotrader

Director

• Lead change management and learning and development efforts to support strategic initiatives.
• Advise senior executives on leveraging change enablement and training to execute business strategies.
• Introduce new frameworks and process improvements to enhance strategic change and cultural transformation.
• Collaborate with operational support teams and departments to align efforts with strategic objectives.
• Build strong relationships with stakeholders to drive initiative success and lead through influence.
• Maintain visibility into key initiatives and performance metrics to ensure successful execution.
• Facilitate design of new processes and procedures to meet evolving business needs.
• Support leadership development and sponsorship for change enablement and adoption.
• Analyze data and deliver insights to support strategic prioritization and decision-making.
• Drive cross-functional alignment and resolve conflicts in objectives or priorities.
• Provide updates on initiative progress, KPI performance, and value tracking.
• Continuously improve methodologies and frameworks for strategic enablement.
• Provide coaching, training, and development to team members.
• Conduct performance reviews and create development plans.
• Lead and drive special projects as needed.

Director, Change Enablement – Cox Fleet

Program Manager

• Be the primary point of contact for client(s) for all aspects of the program
• Build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities
• Drives program evolution while keeping with client's strategic needs
• Responsible for managing and implementing the overall program requirements
• Ability to indirectly manage and influence a diverse group of resources
• Facilitate complex team meetings involving business and technical resources
• Effectively communicate & manage project expectations to client, project managers, sponsors, team members and other stakeholders
• Tracks performance data and reports results to client
• Develops and maintains knowledge of industry, economic trends and changes affecting businesses
• Provides training and best practice recommendations to clients
• Mentors other Program Leads and Program Managers

Senior Lead Customer Project / Program Manager, Manheim Digital

Customer Success Manager

• Develop and maintain strong customer relationships, acting as the main point of contact for assigned accounts
• Conduct regular service reviews, including Monthly and Quarterly Business Reviews (MBRs/QBRs)
• Monitor service performance and address any issues to ensure SLAs and KPIs are met
• Identify customer needs and recommend additional RapidScale solutions to enhance their cloud environments
• Work closely with Sales, Support, and Technical teams to improve service delivery and customer advocacy
• Advocate for customers internally, ensuring their feedback drives improvements
• Manage contract renewals and collaborate on expansion opportunities
• Track customer advocacy through surveys and proactively address any concerns

Customer Success Manager II

• Develop a sales strategy to retain and grow revenue streams from an assigned book of business across the Cox Automotive suite.
• Collaborate with team members in multiple departments at various auction locations and other Cox Automotive business units to ensure client service and client experience is constantly improving.
• Develop opportunities with assigned key accounts for other Cox Automotive Solutions groups and collaborate with the sales teams to close these opportunities.
• Consultative Solutions sales approach at the client’s place of business.
• Create value-added solutions based on process to help clients and Inventory Solutions transact constantly and exceed sales goals.

Field Sales Representative – Manheim

• Educate customers on all products and services that NextGear Capital offers including inventory financing (floorplan) and the company's Ancillary Products and Services.
• Gain general knowledge of all Cox Automotive products and be able to make recommendations to clients based on their needs.
• Develop an aggressive sales plan within a defined market.
• Build a prospect list through effective cold calling, lead follow-up, and referrals.
• Conduct cold calls each week to solicit new relationships for NextGear Capital.
• Follow up on all leads provided daily with a sense of urgency.
• Increase overall loan volume and utilization through service calls to existing customers.
• Visit assigned inactive dealers with the goal of re-engaging the client and increasing utilization of their Line of Credit (LOC).
• Hit target levels of performance in new applications, loan development, and new business on a monthly basis.
• Responsible for initial underwriting of potential NextGear Capital customers prior to accepting an application.
• Monitor applications throughout the credit process.
• Responsible for contracting and orientation of new customers.
• Manage customer experience and engagement through the first six months of the dealer lifecycle.
• Hit target levels of performance in enrollments and sales of NextGear Capital’s Ancillary Products and Services.
• Develop a strong relationship with NextGear Capital Portfolio Managers.
• Conduct Monthly non-sale day visits with assigned auction General Managers.
• Increase NextGear’s business opportunity at assigned auctions through the development of relationships with auction staff and its customers.

Senior Field Sales Representative – Next Gear

Software Engineer

• Owns the end-to-end product engineering toolchain that supports thousands of workloads and hundreds of engineering and product teams
• Partner with senior Engineering and Product leaders to deeply understand the Developer experience and reduce friction that slows teams down
• Partner with Architecture, Engineering, and Product leaders to define and execute multi-year Developer Platforms strategy
• Lead transformation toward AI-assisted and agentic engineering—optimizing the entire engineering environment for autonomous agents and humans to build software together
• Establish the "paved road" philosophy: create well-lit paths and self-service capabilities for teams
• Own the strategy for AI-native development tools—ensuring best-in-class AI capabilities are integrated into the Developer environment
• Drive the roadmap for the engineering data plane giving visibility into workloads health and quality
• Represent Developer Platforms as a strategic capability to executive stakeholders

Senior Director, Developer Platforms

Chief Marketing Officer

• Lead the enterprise content strategy that supports Cox’s environmental advocacy, conservation programs, and impact campaigns
• Develop and oversee a cohesive content ecosystem
• Build and manage a scalable environmental content ecosystem under the CEI and Cox Outdoors brand banners
• Develop and lead an enterprise content strategy aligned with Cox’s environmental advocacy and conservation priorities
• Oversee development of films, long-form storytelling, editorial content, and digital assets
• Ensure content accurately reflects conservation science, advocacy goals, and campaign narratives
• Partner closely with the Sr. Director, Environmental Impact Campaigns to align content with campaign strategy
• Define and track content performance metrics, including reach, engagement, and contribution to advocacy objectives
• Manage content budgets, vendor relationships, and production timelines

Environmental Advocacy Director

Sales

• Play a leadership role in creating a culture of performance and success, with ongoing business and goal achievement.
• Own and exceed sales targets for personal and team quotas.
• Set and communicate the strategy, priorities, and success measures for Parts Sales, adjusting direction based on the market trends, customer needs, and competitive dynamics.
• Develop regular action plans with direct reports to improve sales performance.
• Provides direct support as needed to sales staff through participation in sales calls or other related activities.
• Coach sales staff to enhance their effectiveness, holds them accountable for results.
• Negotiate deals directly and close deals as required.
• Coordinate with Cox Fleet Sales Executives to align sales efforts with operations and revenue realization plans.
• Collaborate with cross-functional partners and operations, in particular Trailer Sales and Service, during new account launches, pilots and campaigns.
• Recruits, hires, and develops sales team.
• Build a strong leadership bench by developing managers, identifying succession needs and ensuring readiness for future growth.
• Implement and utilize CRM tool daily to monitor sales results and ensures Parts Sales representatives are compliant in its usage and using the tool effectively.
• Accountable for delivering profitable growth by balancing revenue expansion, pricing, discipline, cost awareness, and resource allocation decisions.
• Partner with Finance on forecasting and performance analysis.
• Manage the sales teams, operations, and resources to deliver profitable growth.
• Assess current sales methodologies, team structure, and propose/implement necessary adjustments to optimize performance.
• Oversee the development of infrastructure and initiatives needed to facilitate aggressive growth and internal collaboration.
• Lead operational and strategic efforts to increase the solution’s customer base, customer loyalty, revenue per customer and top-line financial growth for the business.
• Communicate clear vision for Parts Sales, aligning teams around priorities and connecting daily work to Cox Fleet’s broader strategy and customer value proposition.
• Ability to lead and build an environment based on strategic selling.
• Ability to prepare reports and use appropriate modes of communication.
• Must be proficient at analyzing data, building reporting, and making strategic recommendations based on data and trends.
• Ability to manage multiple projects and work to tight deadlines.
• Proven success working in a fast-paced, high-growth environment.
• Keen business sense, with the ability to find creative business-oriented solutions to problems.
• Ability to build and execute territory plans.
• Ability to identify and solve client issues strategically.
• Perform any other duties assigned.

Director, Parts Sales

Operations

• Analyze cloud usage and spending across enterprise environments
• Identify opportunities for cost reduction, rightsizing, and architectural efficiency
• Implement strategies including: Reserved instances / savings plans, Commitment-based discounts, Storage lifecycle optimization, Compute rightsizing, Idle resource remediation
• Establish cost allocation models for business units and product teams
• Design and implement FinOps operating models aligned with industry standards from the FinOps Foundation
• Define governance frameworks for cloud cost accountability
• Build collaboration models across Finance, Engineering, and Product teams
• Establish chargeback/showback mechanisms
• Build and implement dashboards and reporting frameworks for cloud spend
• Develop KPIs and financial metrics including: Cost per customer, Cost per transaction, Unit economics, Cloud gross margin
• Enable forecasting and budgeting for cloud consumption
• Act as a trusted advisor to enterprise clients
• Conduct cloud cost maturity assessments
• Lead executive-level reviews and FinOps strategy workshops
• Provide best practices for scaling cloud financial management

Cloud FinOps Practitioner

• Lead sales efforts for FleetNet and Fleet Services, targeting enterprise fleet clients with class 4 to 8 vehicles.
• Manage an average book of business of approximately 6 accounts, with an expected annual revenue responsibility of around $103 million.
• Retain and grow Cox Mobility Clients: Build long-term, trusting relationships with a range of senior contacts at all levels within assigned market fleet segments.
• Develop, maintain, and execute a strategic account plan for each assigned account driving penetration and revenue growth.
• Responsible for managing clients with greater complexity and higher revenue-producing clients, specifically our Enterprise account portfolios.
• Meet regularly with key decision-makers and stakeholders from each account to advise clients of business and industry trends while coordinating group goals, strategy, and multi-year co-solutioning road map.
• Collaborate with the cross-functional partners and operations during new account launches, pilots and projects.