Fleet Client Services Specialist II

Cox Enterprises

Fleet Client Services Specialist managing maintenance transactions for Cox Fleet. Ensuring excellent customer service and documentation throughout the process.

Posted 6/9/2026full-timeNew Jersey, New York • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $27 per hourWebsite

About the role

Key responsibilities & impact

Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
Providing excellent customer service for all internal and external customer calls
Obtain customers approval for all repairs and services to be performed
Proactively contact customers to schedule preventative maintenance
Partner and communicate consistently with Field Operations to schedule the right technicians to accounts
Encourage customers to schedule repairs and maintenance in advance
Continuously develop and improve company capabilities in Dispatching and Service Scheduling
Additional duties and special projects as assigned

Requirements

What you’ll need

High School Diploma/GED and 3 years’ experience in a related field
Excellent verbal and written communication skills
Proven track record to collaborate cross-functionally
Excellent organizational skills and the ability to balance a variety of tasks
Strong Excel and data entry skills
Common knowledge of the trucking industry
Ability to work independently and collaboratively within a team environment
Excellent problem-solving skills
Drug Testing - must clear a pre-employment drug test

Benefits

Comp & perks

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryExceldocumentationmaintenance schedulingdispatching

Soft Skills

customer servicecommunicationorganizational skillsproblem-solvingcollaborationindependenceteamwork

Certifications

High School DiplomaGED