Covera Health

Systems Engineer

• Own day-to-day IT support requests, including password issues, laptop troubleshooting, software access, license management, and general end-user support.
• Improve endpoint management by supporting Mobile Device Management (MDM), ensuring managed devices remain current, secure, compliant, and properly inventoried.
• Support the Medmo migration across email, Slack, shared tools, services, and user access workflows.
• Manage IT-supported tools such as Jira, Zoom, Adobe, 1Password, Google Workspace, Slack, and other core business applications.
• Own user provisioning and deprovisioning across Google Workspace, Slack, Jira, and other systems to improve onboarding, offboarding, and access control.
• Support Virtual Private Network (VPN) operations, including user access, troubleshooting, and ongoing improvements.
• Support on-premise networking and infrastructure improvements, including security, automation, documentation, and operational reliability.
• Provide datacenter support, including occasional onsite visits to perform hardware troubleshooting, coordination, and hands-on support.
• Automate repetitive IT workflows where possible to reduce manual work and improve consistency.
• Strengthen IT process maturity by improving documentation, escalation paths, asset tracking, and support responsiveness.

IT Systems Engineer

Marketing

• Own and execute demand generation programs across email, HubSpot, content syndication, paid media, and other digital demand generation channels to drive top-of-funnel pipeline for Employer and Health Plan segments
• Own LinkedIn paid campaigns, and channel performance optimization initiatives across digital acquisition programs
• Develop and maintain attribution modeling and performance reporting across demand generation channels, delivering regular pipeline contribution analysis to leadership
• Design and manage the BDR handoff process, ensuring consistent pipeline visibility from MQL through qualification
• Partner on website conversion optimization initiatives to improve inbound engagement and lead generation performance
• Build and manage an account-based marketing motion, identifying, tiering, and orchestrating coordinated outreach to high-value target accounts
• Contribute to market research, buyer persona development, and advisory board programming
• Develop thought leadership, research-driven, and outcomes-focused content to support market awareness, pipeline generation, and commercial positioning
• Help establish consistent commercial messaging, positioning, and visual standards across prospect-facing materials and campaigns
• Lead strategy and execution for Covera’s presence at key industry conferences, field events, and commercial forums
• Manage full webinar lifecycle including content development, logistics, promotion, post-event follow-up sequencing, and ROI reporting
• Develop sales enablement assets including competitive battle cards, buyer journey maps, and objection-handling frameworks to support the sales and BDR teams
• Partner with leadership on prospect-facing presentations, executive messaging, and strategic market narratives
• Administer the demand generation technology stack, including HubSpot, ZoomInfo, and/or equivalent account intelligence platforms
• Play an active role in further building the Covera team by joining interview panels and contributing to cross-company projects after onboarding

Director, Commercial Marketing

Vice President

• Own end-to-end performance of the Population Health (“Protect Seniors”) value chain, from data intake through gap identification, partner engagement, gap closure, and outcome validation
• Build and manage relationships with Customer executive sponsors, align on strategic objectives, manage expectations, and ensure overall satisfaction with the Population Health program
• Partner closely with the Growth/Commercial team to align go-to-market strategy with execution capabilities on a market-by-market basis, ensuring deals are structured for successful delivery and long-term customer outcomes
• Drive adoption of Population Health across the market by engaging ACOs PCP groups and radiology facilities to drive adoption and engagement with our programs
• Steer the Executive Leadership Team in defining and executing the Population Health strategy, aligning departmental priorities and driving coordinated action across the organization to achieve optimal business outcomes
• Serve as the primary point person for primary care provider partners in the market - driving meaningful engagement with clinical findings, building trust with PCP leadership, and ensuring providers are active participants in the program
• Own implementation and deployment of Population Health programs, driving pilot success and ensuring conversion into long-term, scaled partnerships with provider organizations
• Work deeply with a cross-functional internal team to plan and execute on Population Health priorities across product, tech, AI and analytics/reporting, readying the organization for scale
• Establish KPIs for Population Health program success both internally and externally and work closely with the analytics team to measure and track on-going performance
• Build and maintain high-trust relationships with key accounts through proactive in-person engagement to demonstrate Covera’s commitment and deepen long-term partnerships
• Play an active role in further building the Covera team by joining interview panels and contributing to cross-company projects after onboarding

VP, Population Health

Operations

• Own clinical program workflows end-to-end: Manage day-to-day operations for assigned workflows including imaging authorization monitoring, imaging study collection and processing, and patient insight delivery. Maintain strong execution and throughput as volume scales.
• Troubleshoot independently: Identify breakdowns between systems or processes-data mismatches, routing failures, processing delays - and drive resolution without waiting for direction.
• Query and analyze operational data: Use Databricks, advanced Excel/Sheets, and other tools to monitor KPIs, investigate anomalies, and produce operational reporting. Own data accuracy across all outputs.
• Bridge operations and engineering: Translate operational pain points into well-scoped technical requirements. Document bugs, feature requests, and workflow logic in JIRA so the engineering team can act efficiently.
• Manage partner communications under SLA: Drive urgent, SLA-bound communications with external providers, partners, and vendors. Ensure all external touchpoints are clear, accurate, professional, and timely.
• Support new partner implementations: Assist in onboarding new partners by configuring workflows, validating data, and ensuring operational readiness.
• Leverage AI tools where appropriate: Use AI tools (e.g., Claude) for non-PHI workflows such as drafting communications, accelerating data analysis, and researching operational approaches.

Operations Manager

• Identify, develop, and close partnerships with national and regional brokers/consultants.
• Build and manage relationships with broker leadership, producers, and practice leaders.
• Enable brokers to successfully position and sell Covera solutions to their employer clients.
• Develop broker enablement strategies, including training, materials, and co-selling approaches.
• Collaborate with Product and Marketing to ensure messaging resonates within the broker ecosystem.
• Influence how Covera solutions are incorporated into broker benefit recommendations and portfolios.
• Provide insights on broker market dynamics to inform GTM strategy and partnerships.
• Represent Covera at broker and consultant industry events.

IT Systems Engineer

Director, Commercial Marketing

VP, Population Health

Operations Manager

AVP, Commercial – Brokers