Covera Health

Executive Assistant

• Manage complex calendars, including scheduling meetings and appointments for the ELT members, optimizing their time and priorities
• Meeting support as needed, e.g. prepare and distribute meeting agendas and materials, and follow up on action items to ensure timely completion
• Serve as point of contact for internal and external stakeholders who need to meet with the ELT, demonstrating professionalism and diplomacy in all interactions
• Conduct research for meeting preparation such as preparing bios of meeting participants
• Minimal travel arrangement coordination but when it is needed it will, include flights, accommodations, and transportation, ensuring seamless logistics when traveling
• Handle sensitive and confidential information with the utmost discretion and maintain confidentiality at all times
• Anticipate the needs of the ELT and proactively identify opportunities to streamline processes and improve efficiency
• Coordinate logistics for ELT & departmental offsite meetings and special events, including venues, catering, materials, and setup
• Partner with partner EA to organize company events, meetings, team-building activities, and other social functions to enhance team morale and collaboration
• Assist with ad hoc administrative tasks, office management tasks and special projects as assigned by the ELT, demonstrating flexibility and adaptability to changing priorities

Senior Executive Assistant

Data Analyst

• Own the program’s analytics pipeline: intake and analysis of claims records, eligibility files, and MAO-004 reconciliation data across all clients.
• Own care-gap identification: the analysis that determines which validated findings represent open, addressable gaps.
• Own closure reconciliation on the program's vintage-cohort, MAO-004-evidenced measurement basis, including the monthly cohort measurement cycle and the collection-method distinctions (current eligibility vs. retrospective) that determine how cohorts are read.
• Own billing reconciliation: studies-analyzed and per-unit program activity reconciled to invoiced volume by client and by practice, at a standard that survives client audit.
• Build funnel instrumentation: stage-level conversion from finding identified, to shared with the physician, to acted on, to closed, so the program can see where value leaks rather than only its cumulative totals.
• Deliver practice-level performance analysis: which practices are converting, which need education or intervention, and where concentration or volume volatility creates program risk.
• Deliver the program’s baseline restatement on the vintage-cohort measurement basis and stand up the monthly measurement cycle aligned to CMS reconciliation windows in your first 90 days.
• Document, standardize, and progressively automate the pipeline in partnership with Product and Engineering, so the program’s measurement survives any individual.

Manager, Performance Analytics

Growth Marketing

• Own client performance reporting: the recurring reporting packages and performance-review materials for every client, built on the Performance Analytics function's data.
• Own the performance narrative: translating gap identification, closure results, and program value into materials a health plan or provider executive acts on, with disciplined distinctions the client can trust; submitted is not closed, and immature cohorts are labeled as such.
• Make reporting actionable at the practice level: which practices are converting, which need intervention, and what happens next, built with the analytics and clinical functions, so every performance review ends in an action, not just a summary.
• Support growth: identify and build the case for wallet-share expansion with existing clients, including additional services, pathologies, and populations, with supporting materials.
• Work with Covera's clinical team to understand the clinical and economic pathway for each pathology the program surfaces, what appropriate care looks like and what it is worth, grounded in claims analysis or credible third-party studies, and build that understanding into client materials so growth conversations carry clinical and economic weight.
• Build a consistent, scalable reporting framework, including a stage-level funnel view from finding to closure, that holds up as the book grows, rather than bespoke decks per client, and uphold the standard that no definitive claims about a partner's results or future direction appear in external materials without that partner's approval.
• In your first 90 days: take over the live reporting calendar without a gap in cadence, ship the standard reporting package, stand up reporting for newly onboarding clients, and deliver the first expansion business case with program leadership.

Growth and Reporting Manager

General Counsel

• Own negotiation and drafting of commercial agreements including MSAs, SaaS Agreements, Statements of Work, Business Associate Agreements, Data Processing Agreements, amendments, procurement agreements, vendor contracts, partnership agreements, and NDAs.
• Partner closely with Sales to help accelerate deal velocity while appropriately managing legal and regulatory risk.
• Serve as the primary legal partner for day-to-day commercial legal requests across the business.
• Advise business partners on commercial, privacy, product, and operational legal matters.
• Develop and maintain contract templates, fallback language, clause libraries, and negotiation playbooks.
• Improve legal operations by identifying opportunities to streamline contracting processes and increase efficiency.
• Partner with Product, Engineering, Security, and Operations on commercial initiatives involving healthcare technology and AI.
• Evaluate, implement, and continuously improve the use of AI and legal technology to enhance contracting workflows, legal operations, and team efficiency.
• Support procurement and vendor negotiations across the organization.
• Collaborate with outside counsel on specialized legal matters when appropriate.
• Build trusted relationships across the business by providing practical, solution oriented legal advice that balances business objectives with appropriate risk management. Escalate unusual legal, regulatory, or business risks to senior members of the Legal team when appropriate.

Commercial Counsel – Contract

Commercial Counsel

Revenue Operations

• Build and own the Revenue Operations function, including processes, systems, reporting, and operating cadence across the commercial organization
• Serve as the primary owner and administrator for HubSpot, ensuring data integrity, pipeline hygiene, process adherence, and CRM optimization
• Own pipeline management and forecast production - Partner with executive leadership to develop board-ready presentations, commercial business reviews, executive dashboards, and strategic presentations that communicate pipeline performance, forecasting, and growth initiatives
• Design, maintain, and continuously improve pipeline mechanics and governance, including opportunity management standards, stage definitions, qualification criteria, and forecasting processes that drive consistent commercial execution and forecast accuracy
• Establish and manage scalable deal desk processes, including pricing approvals, commercial approvals, contract workflows, and cross-functional coordination to support complex enterprise opportunities and accelerate deal velocity
• Design and maintain standardized reporting, dashboards, and KPIs that create a trusted, single source of truth across the business
• Partner with Sales, Marketing, Finance, and Operations leaders to optimize commercial processes and improve efficiency across the customer lifecycle
• Establish and run recurring commercial operating cadences, including pipeline reviews, forecast reviews, and deal reviews
• Identify process gaps, inefficiencies, and manual work, then implement scalable solutions and automation to improve productivity
• Develop a long-term RevOps roadmap that anticipates future growth and enables the organization to scale efficiently.

Manager/Director, Revenue Operations

Spanish

• Guide patients through the imaging scheduling process, delivering a seamless, supportive, and personalized experience from referral through appointment.
• Coordinate with patients, healthcare providers, and imaging centers to ensure timely access to high quality diagnostic imaging.
• Answer patient questions, resolve issues proactively, and remove barriers that may delay care.
• Meet and exceed individual and team performance goals while maintaining a high standard of quality and empathy in every interaction.
• Become an expert in Covera Health/Medmo’s products, workflows, and operational processes, continuously expanding your knowledge as our platform evolves.
• Identify opportunities to improve the patient experience by sharing insights and collaborating with leaders across Patient Experience, Product, Engineering, and Operations.
• Contribute to a culture of continuous improvement by helping refine workflows, documentation, and best practices.
• Work collaboratively across teams to deliver an exceptional experience for every patient we serve.

Patient Experience Specialist, Spanish

Operations

• Manage operational workflows that support patients, providers, and imaging centers throughout the imaging journey.
• Resolve operational inquiries and issues by leveraging internal resources, standard operating procedures, and sound judgment.
• Meet and exceed individual and team productivity and quality goals while maintaining exceptional attention to detail.
• Become an expert in Covera Health/Medmo's products, operational processes, and workflows, continuously expanding your knowledge as the platform evolves.
• Identify opportunities to improve operational efficiency by sharing feedback and partnering with leaders across Operations, Product, and Engineering.
• Help refine processes, documentation, and workflows that improve both the customer experience and internal operations.
• Collaborate cross functionally to solve complex operational challenges and ensure a seamless experience for patients and partners.
• Participate in ongoing training as new products, features, and operational processes are introduced.

Operations Specialist

Systems Engineer

• Own day-to-day IT support requests, including password issues, laptop troubleshooting, software access, license management, and general end-user support.
• Improve endpoint management by supporting Mobile Device Management (MDM), ensuring managed devices remain current, secure, compliant, and properly inventoried.
• Support the Medmo migration across email, Slack, shared tools, services, and user access workflows.
• Manage IT-supported tools such as Jira, Zoom, Adobe, 1Password, Google Workspace, Slack, and other core business applications.
• Own user provisioning and deprovisioning across Google Workspace, Slack, Jira, and other systems to improve onboarding, offboarding, and access control.
• Support Virtual Private Network (VPN) operations, including user access, troubleshooting, and ongoing improvements.
• Support on-premise networking and infrastructure improvements, including security, automation, documentation, and operational reliability.
• Provide datacenter support, including occasional onsite visits to perform hardware troubleshooting, coordination, and hands-on support.
• Automate repetitive IT workflows where possible to reduce manual work and improve consistency.
• Strengthen IT process maturity by improving documentation, escalation paths, asset tracking, and support responsiveness.