Patient Experience Specialist, Spanish

Covera Health

Patient Experience Specialist at Covera Health guiding patients through imaging scheduling and accessing affordable diagnostic imaging. Delivering support and removing barriers for patient care in healthcare.

Posted 7/9/2026full-timeNew York City • New York • 🇺🇸 United StatesJunior💰 $24 - $27 per hourWebsite

About the role

Key responsibilities & impact

Guide patients through the imaging scheduling process, delivering a seamless, supportive, and personalized experience from referral through appointment.
Coordinate with patients, healthcare providers, and imaging centers to ensure timely access to high quality diagnostic imaging.
Answer patient questions, resolve issues proactively, and remove barriers that may delay care.
Meet and exceed individual and team performance goals while maintaining a high standard of quality and empathy in every interaction.
Become an expert in Covera Health/Medmo’s products, workflows, and operational processes, continuously expanding your knowledge as our platform evolves.
Identify opportunities to improve the patient experience by sharing insights and collaborating with leaders across Patient Experience, Product, Engineering, and Operations.
Contribute to a culture of continuous improvement by helping refine workflows, documentation, and best practices.
Work collaboratively across teams to deliver an exceptional experience for every patient we serve.

Requirements

What you’ll need

1+ years of experience in a call center, customer support, patient services, or another high-volume customer-facing role required.
Spanish fluency (written and spoken) is required.
Healthcare, clinical, patient scheduling, or other relevant industry experience is required.
A college degree or equivalent combination of education and relevant experience is preferred but not required.
A proactive, self-motivated approach with the resilience to navigate challenges and adapt in a fast-paced environment.
Exceptional organizational skills with the ability to prioritize, manage competing priorities, and maintain attention to detail.
Ability to remain calm, confident, and solutions-oriented while balancing multiple patient needs and deadlines.
Strong technical aptitude and comfort learning new systems, tools, and workflows quickly.
Excellent written and verbal communication skills, with a natural ability to build trust and communicate with empathy.
A collaborative mindset and a genuine passion for improving the patient experience.

Benefits

Comp & perks

Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents
Vision & Dental
Flexible Time Off - take the time you need, when you need it
Generous company wide holidays - 16 in total
401(k) Retirement Plan
Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity
Annual Wellness stipend for fitness, mental health or other wellness expenses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient ServicesDiagnostic Imaging CoordinationWorkflow ImprovementTechnical AptitudeDocumentation Refinement

Soft Skills

EmpathyCollaborationProactive Problem SolvingAttention to DetailCommunication Skills