IT Systems Engineer

Covera Health

IT Systems Engineer managing IT operations and support for Covera Health's technology stack. Enhancing reliability, compliance, and improving the employee technology experience.

Posted 5/29/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $105,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies

AzureDNSPython

About the role

Key responsibilities & impact

Own day-to-day IT support requests, including password issues, laptop troubleshooting, software access, license management, and general end-user support.
Improve endpoint management by supporting Mobile Device Management (MDM), ensuring managed devices remain current, secure, compliant, and properly inventoried.
Support the Medmo migration across email, Slack, shared tools, services, and user access workflows.
Manage IT-supported tools such as Jira, Zoom, Adobe, 1Password, Google Workspace, Slack, and other core business applications.
Own user provisioning and deprovisioning across Google Workspace, Slack, Jira, and other systems to improve onboarding, offboarding, and access control.
Support Virtual Private Network (VPN) operations, including user access, troubleshooting, and ongoing improvements.
Support on-premise networking and infrastructure improvements, including security, automation, documentation, and operational reliability.
Provide datacenter support, including occasional onsite visits to perform hardware troubleshooting, coordination, and hands-on support.
Automate repetitive IT workflows where possible to reduce manual work and improve consistency.
Strengthen IT process maturity by improving documentation, escalation paths, asset tracking, and support responsiveness.

Requirements

What you’ll need

3–5+ years of experience in IT support, systems administration, or a similar hands-on technical support role with the ability to operate independently.
Strong Mac and Windows troubleshooting experience, including laptops, operating systems, software support, access management, and user-facing technical issues.
Experience managing user lifecycle workflows, including onboarding, offboarding, provisioning, deprovisioning, and account management.
Hands-on administration experience supporting platforms such as Google Workspace, Slack, Atlassian tools, Zoom, Adobe, 1Password, and related SaaS applications.
Experience managing identity and access systems, including SSO, MFA, Google Identity, Azure/Entra federation, and least-privilege access controls.
Experience supporting endpoint management, MDM platforms, device compliance, patching, inventory management, and endpoint security tooling.
Working knowledge of networking fundamentals, including VPNs, DNS, remote access, connectivity troubleshooting, and on-premise networking support.
Familiarity supporting security and compliance practices in HIPAA- and SOC 2-aligned environments.
Experience automating repetitive IT workflows using Bash, PowerShell, Python, Zapier, or similar scripting and automation tools.
Strong communication skills with the ability to support both technical and non-technical users professionally and effectively.
Willingness and ability to support the Secaucus, NJ datacenter as needed, including occasional onsite visits for hardware, networking, or infrastructure support.

Benefits

Comp & perks

Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents
Vision & Dental
Flexible Time Off - take the time you need, when you need it
Generous company wide holidays - 16 in total
401(k) Retirement Plan
Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity
Annual Wellness stipend for fitness, mental health or other wellness expenses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supportsystems administrationtroubleshootinguser lifecycle workflowsendpoint managementnetworking fundamentalsautomationidentity and access managementsecurity compliancescripting

Soft Skills

communicationindependenceproblem-solvingresponsivenessprofessionalism