Operations Specialist

Covera Health

Operations Specialist managing operational workflows for patient experience in healthcare. Collaborating with teams to innovate and enhance operational excellence at Covera Health.

Posted 7/9/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $27 per hourWebsite

About the role

Key responsibilities & impact

Manage operational workflows that support patients, providers, and imaging centers throughout the imaging journey.
Resolve operational inquiries and issues by leveraging internal resources, standard operating procedures, and sound judgment.
Meet and exceed individual and team productivity and quality goals while maintaining exceptional attention to detail.
Become an expert in Covera Health/Medmo's products, operational processes, and workflows, continuously expanding your knowledge as the platform evolves.
Identify opportunities to improve operational efficiency by sharing feedback and partnering with leaders across Operations, Product, and Engineering.
Help refine processes, documentation, and workflows that improve both the customer experience and internal operations.
Collaborate cross functionally to solve complex operational challenges and ensure a seamless experience for patients and partners.
Participate in ongoing training as new products, features, and operational processes are introduced.

Requirements

What you’ll need

2+ years of experience in an operations, administrative support, healthcare operations, or medical office environment required.
1+ years of experience in a customer service, patient services, or other customer facing role required.
Healthcare, clinical, medical imaging, or other relevant industry experience strongly preferred.
Bachelor's degree or an equivalent combination of education and relevant experience preferred.
Exceptional organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy.
Proven experience performing detail oriented work such as document processing, data management, or information verification.
Strong technical aptitude and the ability to quickly learn new systems and workflows.
Experience working with Microsoft Office, Google Workspace, and other productivity tools.
Experience with electronic health records (EHR), case management platforms, or healthcare software is a plus.
A proactive, self motivated mindset with the resilience to thrive in a fast paced, evolving environment.
Excellent written and verbal communication skills and a collaborative approach to problem solving.

Benefits

Comp & perks

Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents
Vision & Dental
Flexible Time Off - take the time you need, when you need it
Generous company wide holidays - 16 in total
401(k) Retirement Plan
Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity
Annual Wellness stipend for fitness, mental health or other wellness expenses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Operational Workflows ManagementDocument ProcessingData ManagementInformation VerificationTechnical Aptitude

Soft Skills

Exceptional Organizational SkillsExcellent Communication SkillsCollaborative Problem SolvingProactive MindsetResilience in Fast-Paced Environments