Coupa Software

Director

• Own the product success strategy for a portfolio of products/customers/regions
• Drive product adoption, feature utilization, and time-to-value
• Partner with customers to define success criteria, KPIs, and value outcomes
• Conduct regular product reviews, health checks, and roadmap alignment sessions
• Conduct Product Deep Dives to help existing customers leverage advanced modules they may be underutilizing.
• Become a trusted product expert and advisor to customers and field teams.
• Facilitate tighter and ongoing collaboration between product management and SMEs (Subject matter experts) from Solution and Value Advisory (SVA), Customer Value Management (CVM) and Professional Services (PS).
• Participate in Product Steering forums to prioritize the roadmap based on customer impact and retention risk.
• Support onboarding and major product rollouts.
• Capture customer feedback, pain points, and enhancement requests via forums such as Customer Advisory Boards, Product Innovation Council etc.
• Partner with Product Management to influence roadmap priorities.
• Advocate for customer needs across Engineering, Support, and Sales.
• Identify product gaps and adoption risks early.
• Establish structured feedback loops from field teams to Product
• Surface enablement gaps, adoption blockers, and usability issues
• Influence product roadmap and documentation improvements
• Represent field readiness and adoption perspectives in product discussions
• Work closely with Customer Success, Sales & Presales, and Professional Services
• Support renewals and expansions by demonstrating product value
• Contribute to customer success plans and executive business reviews
• Align with Marketing on customer stories and product messaging
• Bridge the gap between Sales and Product by ensuring the sales team understands the latest capabilities and value propositions.
• Monitor product usage data and customer health metrics
• Identify trends, risks, and opportunities for optimization
• Create reports and insights to guide customer and internal decisions
• Drive continuous improvement of product success processes

Product Success Director

Program Manager

• Lead initiatives that require synchronization between Engineering, Product, Sales, and GTM to expand and optimize the supplier network.
• Analyze network performance data to derive actionable insights, identifying bottlenecks in the supplier lifecycle or opportunities for revenue growth.
• Distill technical language and engineering constraints into business requirements and executive-level action plans.
• Design and lead cross-departmental workshops to solve complex problems, collating outputs into structured workstreams for execution.
• Oversee and refine the supplier revenue process to ensure a frictionless experience that aligns with our B2B subscription revenue model.
• Confidently navigate all levels of the organization, from presenting progress to the Head of Strategy to deep-diving into sprints with engineering leads.

Senior Program Manager

Full-stack Engineer

• Write, review, and ship production code — this is a hands-on role and will stay that way as the team grows
• Design and develop features across the full stack, primarily in TypeScript, alongside Ruby components
• Partner with product and design to translate supplier pain points into scalable solutions
• Champion a high-velocity delivery culture — small iterations, continuous deployment, regular releases
• Drive data-informed decisions: instrument features, interpret results, guide what gets built next
• Leverage AI-powered development tools actively — we're aggressive adopters, and we expect our engineers to be too

Lead Software Engineer

Vice President

• Lead the Pay Customer Success team, ensuring customers meet their success metrics for Coupa Pay
• Own the Customer Success strategies that accelerate Coupa Pay adoption. Accountable for ensuring customers maximize their transactional volume on the platform and Coupa maximizes transaction revenue from Coupa Pay.
• Act as an executive liaison to ensure our operational processes for our partner ecosystem are delivering for our customers, ensuring rapid onboarding and delivering for growth.
• Directly impact Coupa’s bottom line by meeting and exceeding transaction revenue targets and gross renewal rates for Coupa Pay modules.
• Maintain a comprehensive view of the Pay transaction revenue opportunity across the customer portfolio, using data-driven analysis to prioritize team focus and identify the highest-impact paths to transactional volume growth.
• Act as a strategic advisor to CFOs, Treasurers, and CPOs at Fortune 500 companies, guiding them through the complexities of digital payment transformation and treasury management.
• Leverage Coupa’s proprietary AI and community-generated data insights to proactively identify transaction revenue growth opportunities.
• Utilize AI-powered analytics to anticipate customer churn and prescribe automated interventions to ensure continuous ROI.
• Drive the adoption of Coupa’s AI-led innovations for Coupa Pay to demonstrate market leadership and "best-in-class" digital transformation during executive customer engagements.
• Serve as a market-credible executive sponsor for high-stakes sales opportunities, using deep domain expertise to validate Coupa Pay’s value proposition to prospects.
• Represent Coupa Pay in industry, defining best practices for integrated payments and global spend management.
• Forge a seamless link between Sales, Product, Pay Partner, Delivery and Support teams. You will ensure that customer feedback directly informs the Coupa Pay product roadmap, keeping our innovation aligned with market demand.
• Mentor and scale a high-performing Customer Success organization. You will define the KPIs and operational rigor required to manage a global team.
• Support strategic relationships across the Coupa Pay partner ecosystem, including banking partners, payment networks, and key payment service partners, to accelerate customer onboarding, adoption, and transaction revenue.
• Serve as the executive escalation point for customers with concerns about Coupa Pay.

VP, Coupa Pay Success

Product Designer

• Own the Journey: Design and improve key growth surfaces like landing pages, onboarding, pricing, checkout, and upgrade flows.
• Connect the Experience: Make the end-to-end journey feel seamless across marketing and in-product touchpoints.
• Lead GTM Design: Support go-to-market efforts across the website, lifecycle (email, in-app), and feature launches.
• Drive Experimentation: Work with Product and Growth to shape hypotheses, run A/B tests, and iterate based on what you learn.
• Prototype to Learn: Quickly bring ideas to life to test, validate, and move faster with more confidence.
• Improve Conversion: Use data and research to spot friction, refine flows, and move key metrics.
• Raise the Bar: Push the quality of visual, interaction, and motion design across everything you touch.

Senior UX Designer

• Define the end-to-end design strategy for the Foundations pillar, including supplier onboarding, identity, profiles, navigation, and shared platform capabilities. Translate business goals and platform constraints into a clear, long-term vision that connects Grow, Transact, and the broader Coupa product ecosystem.
• Lead the design of foundational, cross-product experiences that enable suppliers to move seamlessly across Coupa. Ensure that core systems and workflows feel coherent, trustworthy, and easy to use, even as complexity scales behind the scenes.
• Partner closely with Product, Engineering, and Operations leaders to shape platform roadmaps, define shared requirements, and make thoughtful tradeoffs. Advocate for supplier clarity and consistency while balancing technical and organizational constraints.
• Help define how AI supports foundational supplier experiences, from guided onboarding and profile intelligence to proactive recommendations that help suppliers discover and access the right Coupa capabilities at the right time.
• Produce high-quality flows, components, prototypes, interaction specifications, and end-to-end service experience maps that align teams on how the supplier platform works. Set a high bar for craft, clarity, and scalability through your own work.
• Lead and collaborate on research with a global range of suppliers to understand onboarding challenges, trust signals, and cross-product friction. Translate insights into platform-level improvements that benefit the entire supplier experience.
• Work closely with the Design Systems team to evolve shared patterns, components, and platform conventions. Ensure foundational experiences scale across web and mobile and remain consistent across Grow, Transact, and other Coupa products.

Senior Lead UX Designer

• Write, review, and ship production code — this is a hands-on role and will stay that way as the team grows
• Architect features across the full stack, primarily in TypeScript, alongside Ruby components
• Partner with product and design to translate supplier pain points into scalable solutions
• Help grow the Mexico pod: contribute to hiring, onboarding, and shaping team culture from day one
• Champion a high-velocity delivery culture — small iterations, continuous deployment, regular releases
• Drive data-informed decisions: instrument features, interpret results, guide what gets built next
• Leverage AI-powered development tools actively — we're aggressive adopters, and we expect our engineers to be too

Senior Lead Software Engineer

• As a Lead Software Engineer, you will help scale our Coupa platforms as we expand and find the right balance between the power of a consolidated codebase and flexibility of microservice.
• You will collaborate with Product and Development teams to build new features and find creative and elegant solutions to complex problems.
• You will solve unique problems that may involve other teams, apply project management skills to your team, and develop new concepts or techniques that affect others.

Lead Software Engineer - ROR

Technical Program Manager

• Lead and manage the end-to-end release lifecycle for our software products, including meticulous planning, cross-functional coordination, proactive risk management, transparent communication, comprehensive tracking and reporting of release progress, and ensuring formal sign-off at key milestones.
• Combines a strong understanding of how Artificial Intelligence is shaping the software development landscape with hands-on proficiency in AI-assisted development and productivity tools (e.g., Sentinel, Cursor, GitHub Co-Pilot). Proactively identifies opportunities to leverage LLM-based tools and AI-driven methodologies within program management to accelerate delivery, automate routine tasks, and drive operational efficiency.
• Drive the adoption and consistent application of PMO methodologies, standards, and best practices across Product and Engineering teams. This includes defining processes, creating templates, providing training, and ensuring adherence.
• Demonstrate a very strong working knowledge of Google Sheets, utilizing advanced formulas, data manipulation, pivot tables, charting, and ideally Google Apps Script for automation and custom solutions. Possess a deep understanding of Jira for issue tracking, project planning, and the ability to effectively integrate Google Sheets with Jira data for insightful reporting and analysis.
• Effectively collaborate and communicate with Product Management, Engineering, QA, Operations, and other stakeholders to ensure alignment on program goals, timelines, and dependencies.
• Proactively identify, assess, and mitigate program risks and issues, escalating as necessary and driving timely resolution.
• Develop and maintain clear and concise program status reports, dashboards, and presentations for various audiences, including senior leadership.
• Identify areas for process improvement within release management and PMO practices and drive initiatives to enhance efficiency and effectiveness.

Senior Technical Program Manager

Strategy

• Identify high-impact opportunities across CFO-focused solutions to drive product innovation and differentiation
• Shape strategic roadmaps aligned with growth, revenue expansion, and customer value creation
• Guide build/partner/acquire decisions and influence investment prioritization across teams
• Lead complex, cross-functional initiatives while independently driving major company programs
• Leverage fintech, regulatory, and payments trends alongside data and financial modeling to inform strategy and decisions
• Partner with GTM teams, customers, and stakeholders to refine value propositions, pricing, and overall monetization strategy

Product Strategy Director

Compliance

• Design, implement, and maintain a comprehensive enterprise risk management (ERM) framework and compliance program.
• Develop and update internal policies, procedures, and controls to ensure regulatory compliance and risk mitigation.
• Establish key risk indicators (KRIs) and key performance indicators (KPIs) to monitor the effectiveness of risk and compliance programs.
• Conduct regular risk assessments across all business functions (e.g., operational, financial, legal, technology, and strategic) to identify, analyze, and prioritize risks.
• Work with department heads to develop and implement risk mitigation strategies and action plans.
• Oversee incident response planning and post-incident analysis related to compliance failures or risk events.
• Stay current with changes in relevant laws, regulations, and industry standards (e.g., GDPR, CCPA, HIPAA, SOX, etc.) and translate them into actionable requirements for the business.
• Manage and coordinate regulatory audits, internal audits, and external assessments.
• Ensure all necessary licenses, certifications, and reporting obligations are met.
• Develop and deliver mandatory compliance training and educational programs for employees on topics such as code of conduct, data privacy, and anti-corruption.
• Prepare and present detailed reports on the company's risk profile, compliance status, and control effectiveness to senior management and the Board of Directors.

Manager, Risk & Compliance

• Develop and execute the comprehensive GRC strategy, roadmap, and framework, aligning them with the company’s business objectives, risk appetite, and regulatory obligations.
• Oversee the formal Cyber Risk Management program, including risk identification, assessment, mitigation, and monitoring across all business functions.
• Develop and manage the risk register, tracking key risks and control effectiveness, and reporting on the overall risk landscape.
• Leading the design, implementation, and continuous maturation of the ThirdParty Risk Management (TPRM) program, reducing supply chain risk and ensuring vendor compliance with frameworks like SOC 2 and ISO 27001.
• Design, implement, and continuously enhance the corporate compliance program, ensuring adherence to applicable laws, regulations (e.g., GDPR, CCPA, SOC 1, SOC 2, ISO 27001, SOX, export controls, etc.), and internal policies.
• Manage external audits, regulatory examinations, and internal compliance reviews.
• Develop and deliver company-wide training and awareness programs on compliance topics, policies, and the Code of Conduct.
• Establish and maintain a robust framework of corporate governance, policies, and standards.
• Collaborate with legal and business stakeholders to draft, review, and disseminate GRC-related policies and procedures.
• Oversee the end-to-end metrics and reporting for the GRC program.
• Develop executive-level reporting that is clear, concise, and business-based, ensuring risk and compliance status are clearly identified and communicated to senior management.
• Partner with Legal, Internal Audit, Finance, and IT Security teams to ensure consistent application of GRC principles.
• Provide expert guidance on compliance and risk considerations for new products, technologies, and market expansions.

Director of Governance, Risk and Compliance

• Design and institutionalize the "Finance Operating System"—the integrated governance cadence that ensures the global organization operates with full visibility.
• Lead the process for identifying and ranking the most impactful projects across the finance organization.
• Represent the Office of the CFO in enterprise-wide initiatives.
• Develop and maintain a standardized process for the CFO’s participation as an executive sponsor for strategic accounts.
• Manage the end-to-end timeline for Board and Audit Committee materials.
• Conduct deep-dive status assessments of primary initiatives and maintain executive dashboards.
• Act as the primary reviewer for the CFO’s schedule and commitments.
• Proactively lead deep-dive diagnostic efforts on underperforming processes.
• Directly oversee complex, time-sensitive projects that require coordination across multiple departments.

Business Management Director

Marketing

• Manage the technical setup of regional field campaigns by building Marketo programs, automated workflows, and lead management triggers to ensure accurate execution across marketing and sales platforms.
• Ensure field marketing and sales efforts align with established best practices to remain scalable, effective, and measurable, ensuring every touchpoint is fully attributable.
• Assist lead attribution by creating and monitoring Salesforce (SFDC) campaigns and real-time performance reports to track event results and pipeline.
• Design and update sales enablement collateral, equipping regional teams with the specific messaging and data needed for successful event preparation and follow-up.
• Document and share best practices to promote internal adoption, support onboarding, and drive strategic alignment between Marketing and Sales departments.

Marketing Manager

Consultant

• Lead high-stakes discovery sessions and Architecture Review Boards to design scalable, multi-module Procure-to-Invoice solutions that drive measurable business outcomes.
• Responsible for navigating executive-level complexities, constructively challenging misaligned customer assumptions, and proactively identifying "blind spots" to ensure seamless global delivery.
• Refine GTM strategies and mentor both new and experienced hires, acting as a primary change agent within the Center of Excellence.