Customer Adoption Manager

Coupa Software

Customer Adoption Manager working globally to maximize customer value and best practices. Engaging with clients to ensure success on the Coupa platform with a focus on technology adoption.

Posted 6/8/2026full-timeRemote • 🇨🇴 ColombiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Working towards becoming a Subject Matter Expert (SME)
Developing standard processes within your areas of expertise and be a champion for their adoption
Forging strong partnerships with customers and colleagues
Managing the CAM engagement with a customer using strong project management practices while also developing solutions to business problems
Taking ownership of your customer’s continued success by ensuring accurate adoption of the platform
Engaging customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
Providing a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs
Building and/or improve templates, training and presentations
Handling customers where up to 25% of your time may include travel

Requirements

What you’ll need

Proven 2 + years of experience in Supply Chain Design, preferably using Coupa Supply Chain Modeler
1+ years of experience with Software as a Service is a must
Good background in customer/client management
Strong communication skills including professional writing skills, verbal skills and experience presenting to customers
Strong organisational skills and problem-solving abilities
Analytical thinking
Ability to work in a team environment and share standard methodologies regularly

Benefits

Comp & perks

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Supply Chain DesignCoupa Supply Chain ModelerSoftware as a Serviceproject managementanalytical thinkingproblem-solving

Soft Skills

communication skillsprofessional writing skillsverbal skillspresentation skillsorganizational skillsteamworkcustomer management