Cooperativa Central Ailos

Full-stack Engineer

• Act as a Support Analyst for Linux operating systems;
• Responsible for maintenance and updates of operating systems;
• Performance and capacity analysis;
• File systems, network services, load balancers, clusters/high availability and OpenLDAP;
• Responsible for maintaining and implementing IT services, collaborating with the technical team to contribute to the availability, integrity, capacity and optimal use of IT resources by meeting established service levels;
• Handle requests, resolve incidents and problems, and implement projects;
• Work on updating technological environments, monitoring the performance, accessibility and security of IT assets, including systems, infrastructure, software/hardware, datacenter and the corresponding information storage.

IT Support Analyst I – Linux Support, Open Source

Support Engineer

• Provide second-level technical support to users via ITSM tools (such as ServiceNow), telephone (IVR), chatbot and remote access, performing troubleshooting and deeper technical analysis of incidents and requests.
• Provide technical support for risks and issues related to Windows environments, personal computing hardware, networks, access and corporate systems.
• Perform technical validations, identify root causes, support mitigation of operational risks and contribute to reducing ticket recurrence.
• Provide technical guidance to IT assistants, directing support activities, validating solutions and promoting standardization and continuous improvement of support.
• Work in domain-joined Windows environments, handling Active Directory, security policies, GPOs, network connectivity and access, performing qualified escalations when necessary.
• Monitor critical or recurring tickets, support Incident, Problem and Change processes, and monitor and analyze operational indicators such as SLAs and KPIs, proposing improvements when deviations are identified.
• Demonstrate an analytical mindset, a sense of priority, organization and responsibility, maintaining clear, empathetic and professional communication with users, internal areas and technical teams. Contribute to documenting solutions, appropriate use of ITSM tools and consistent application of ITIL, KCS and XLA principles, with focus on user experience and perceived service quality.

IT Support Analyst I – CSTI Focus

Systems Engineer

• Configure and maintain backoffice systems;
• Plan and coordinate system deployments;
• Propose solutions for integrations between systems;
• Document technical specifications;
• Perform data modeling;
• Describe procedures and processes related to the role;
• Manage relationships with vendors, controlling deliveries, quality, contracts and third-party access to ensure service delivery meets expectations;
• Support IT audits by evaluating system performance and identifying improvement and correction points;
• Ensure maintenance of software configurations and their licensing with partners and manufacturers;
• Comply with information security policies, ensuring information security through the enforcement of least-privilege access controls, periodic permission reviews, segregation of duties and risk controls, vulnerability and information security risk analysis, as well as managing information classification and secure disposal of information;
• Contribute to Change Management according to scheduled windows, mitigating risks, controlling quality and preventing post-production incidents;
• Work in teams organized as Tribe/Squad.

Systems Analyst II – Backoffice Systems Maintenance

Analyst

• Manage product maintenance, monitoring operations, workflows, processes and performance indicators.
• Analyze and address recurring requests, incidents and inquiries from cooperatives, proposing solutions and improvements.
• Ensure adherence to regulatory standards, internal policies and business guidelines.
• Support updates to manuals, operational flows and product support materials.
• Work collaboratively with partner areas (Legal, Compliance, Operations, IT and Cooperatives).
• Identify opportunities to evolve products based on data, feedback from cooperatives and market analysis.
• Support the prioritization and follow-up of systemic, functional and operational improvements.
• Monitor performance indicators, perform analyses and provide recommendations to leadership.
• Support the development and review of content for the Economic Overview materials, focusing on macroeconomic topics presented clearly, concisely and applicable to the cooperatives' reality.

Product and Business Analyst II – Pensions Focus

Marketing

• Will be responsible for leading strategic brand initiatives, supporting decisions relevant to the future of the System.
• Lead branding discussions with different audiences: internal teams, managers, directors and boards in a clear, structured and collaborative manner.
• Work on projects for building, evolving, or repositioning the Ailos brand.
• Ensure the management of brand identity, guaranteeing coherence and consistency across all institutional manifestations.
• Produce narratives, presentations and content with excellence in public speaking, storytelling, and a refined aesthetic sense.
• Lead projects involving multiple areas and stakeholders with a systemic perspective and empathy.
• Understand different contexts, needs, and expectations, proposing strategic solutions that generate business value.
• Analyze strategic KPIs to measure the long-term impact of branding actions.
• Conduct benchmarking and bring insights that strengthen innovation in brand management.
• Manage brand positioning campaigns, leading relationships with external and internal partners.

Communications and Marketing Analyst III – Branding and Reputation

• Support the development of the monitoring scope for risk models, based on mathematical and statistical methodologies;
• Execute monitoring procedures for risk models (PD, LGD, EAD);
• Assess the integrity of the data used in risk model monitoring;
• Apply statistical tests to risk models;
• Evaluate the adequacy of the rules and methodologies employed in model development in accordance with current regulations (Resolution 4.966/21);
• Monitor the indicators and limits established to track model performance;
• Prepare technical and executive reports on risk model performance;
• Contribute to the team in developing solutions to improve controls and tools, and in automating operational tasks;
• Ensure appropriate responses to internal and external audits and regulatory authorities;
• Serve other departments and affiliated cooperatives, acting as a reference and providing technical guidance on key model monitoring indicators;
• Share knowledge, promote a risk-aware culture and exchange experiences in a collaborative environment.

Statistical Modeling Analyst II – Monitoring Focus

Product Designer

• Lead, inspire and train the UX teams, bringing advanced User Experience (UX) and User Interface (UI) techniques and knowledge to enhance the journey and experience of cooperative members on the Ailos System platforms.
• Main activities:
• Lead, inspire and train UX Designers;
• Define the best approach to maximize team productivity;
• Measure the team's output and performance;
• Develop and maintain detailed user interface specifications and design patterns that scale for UX designers;
• Understand the problem we want to solve and propose solutions in alignment with product, service and channel areas, IT, cooperatives and other stakeholders;
• Work with quantitative and qualitative user data to inform decisions;
• Review strategic projects developed by other product designers and provide feedback to ensure best practices;
• Communicate clearly and concisely across any medium and with all stakeholders.
• Participate in the discovery of digital solutions aligned with Strategic Planning, reinforcing and contributing to the strengthening of the Ailos System value chain;
• Ensure the standardization of visual elements that represent the distribution channels for the Cooperative’s products and services, in order to increase development productivity and improve the cooperative member experience;
• Design the vision for a holistic experience of the process, considering users, business and technology, covering the process from research through solution delivery;
• Propose and develop user experiences connected to the objectives of the Cooperatives within the Ailos System and to user needs, structuring application content and defining cooperative members’ interactions and experience to provide a positive user experience.

Design Lead

• Perform cleaning, organization and integration of data from multiple sources;
• Develop and maintain data pipelines to feed statistical models and monitoring dashboards;
• Lead feature engineering processes;
• Apply statistical and machine learning techniques to analyze large volumes of data, identifying relevant patterns and trends;
• Develop predictive mathematical/statistical and machine learning models focused on credit risk (PD, EAD, LGD);
• Ensure models comply with current regulatory requirements;
• Monitor model performance and propose continuous improvements;
• Create and track risk, efficiency, and performance indicators for rules and models;
• Collaborate with technical and business teams, translating technical concepts for diverse audiences;
• Ensure appropriate support for internal and external audits and regulatory authorities;
• Share knowledge, promote a risk-aware culture, and exchange experiences in a collaborative environment.

Statistical Modeling Analyst III – Risk Modeling Focus

Project Manager

• Lead strategic and regulatory programs, defining scope, critical milestones and cross-functional integration to ensure alignment with strategy and predictability of deliveries.
• Manage budget, vendors and risks, ensuring financial and regulatory compliance.
• Act as the executive focal point, leading forums, strategic communication and governance to ensure transparency and engagement.
• Promote synergy across projects and matrix teams, encouraging collaboration, autonomy and high-impact deliveries.
• Schedule planning (e.g., MS Project, Jira, Trello, Asana).
• Management of risks, scope, costs and quality.

Project Manager III – Project Management

Security Analyst

• Experiência sólida em Resposta a Incidentes, SOC/CSIRT ou funções correlatas, com atuação em incidentes de média/alta criticidade.
• Domínio do ciclo de IR (preparação, detecção/análise, contenção, erradicação, recuperação e pós-incidente), com foco em execução consistente e auditável.
• Vivência com SIEM e EDR/XDR, análise de logs/eventos, investigação de alertas e correlação de evidências.
• Conhecimento aprofundado de Windows, Linux e macOS, incluindo análise de artefatos relevantes para IR.
• Sólidos fundamentos de redes e protocolos, arquitetura de segurança e análise de comunicações suspeitas.
• Conhecimento e aplicação de frameworks/padrões (ex.: MITRE ATT&CK, NIST SP 800-61, SANS IR).
• Experiência em investigações em ambientes cloud (ex.: IAM, trilhas de auditoria, logs nativos, postura e respostas).
• Automação e scripting (Python/PowerShell/Bash) para acelerar coleta, triagem e análise.
• Experiência com integração e uso de threat intelligence (feeds, IOCs, enriquecimento e priorização).