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Learning and Development

• Conduct comprehensive training sessions on quality standards, safety protocols, Inbound, Outbound, IC/RMA procedures
• Provide both classroom and hands-on coaching
• Ensure all regulatory training is documented via meticulous record-keeping and conduct regular audits to maintain OSHA compliance
• Actively observe and monitor trainee behaviors and performance
• Lead structured programs like the SME/Buddy Support System

Training Specialist

Sales

• Develop and execute sales strategies to achieve revenue targets.
• Identify and target potential customers, including cold-calling and prospecting.
• Establish and maintain relationships with clients, including regular follow-up and meetings.
• Collaborate with the operations team to ensure customer requirements are met.
• Negotiate contracts and pricing with customers.
• Manage the sales pipeline and update the CRM system with accurate and up-to-date information.
• Stay up-to-date with industry trends and provide feedback to the management team.

Sales Manager

Operations

• Safely operate commercial motor vehicles to perform local pick-up and delivery
• Conduct warehouse operations including shipping, receiving, picking, and quality control
• Verify shipment paperwork and perform weighing/dimension checks
• Load/unload freight safely and sort outbound freight
• Maintain organized work area and ensure compliance with safety policies

Warehouse Operations, Driver

Bookkeeper

• Manage and respond to a high volume of accounts payable inquiries from vendors and internal teams, ensuring timely and accurate resolution
• Research outstanding invoices in SAP to determine payment status and identify reasons for delays or discrepancies
• Review vendor-provided aging and past-due reports to ensure all invoices are accounted for and properly recorded
• Post invoices in SAP as needed, including correcting and reversing inaccurate entries and ensuring proper reprocessing
• Proactively identify root causes of recurring issues and recommend process improvements to enhance efficiency
• Escalate complex or unresolved issues to management with appropriate documentation and analysis
• Deliver excellent customer service by collaborating across departments and influencing resolution when issues fall outside AP
• Monitor and analyze AP aging reports; assist with reconciliation of the AP sub-ledger
• Reconcile vendor statements and maintain accurate vendor account records
• Support vendor compliance and maintain positive vendor relationships
• Provide guidance and support to operations teams on AP-related inquiries and processes
• Assist with special projects, reporting, and other duties as assigned by AP leadership.

Accounting Assistant

Content Writer

• prepare and submit customs documentation, including entry forms, invoices, and other required documents
• classify goods according to customs regulations and determine appropriate duty rates
• coordinate with clients, carriers, and government agencies to gather necessary information for customs clearance
• ensure compliance with customs laws and regulations, including tariff classifications, valuation, and country of origin requirements
• track and monitor customs entries to ensure timely processing and resolve any issues or delays
• communicate with customs officials, brokers, and other stakeholders to resolve any customs-related inquiries or problems
• maintain accurate records of customs transactions and documentation for audit purposes
• stay up-to-date with changes in customs regulations, trade agreements, and industry practices
• collaborate with internal teams, such as transportation and logistics, to ensure smooth movement of goods across borders
• provide guidance and support to colleagues on customs-related matters

Customs Specialist – Entry Writer

Events

• Pull orders and prep for outbound shipment
• Load and unload freight accurately
• Inspect products and ensure they meet customer expectations

Forklift Driver

Billing Specialist

• Responsible for billing Detention and Demurrage Charges accurately and timely
• Review and validate incoming detention and demurrage invoices from Ocean carriers to ensure they are FMC compliant
• Dispute any invalid invoices and see through the dispute process for recovery
• Post valid invoices for demurrage and detention into SAP web cost for payment
• Review Detention and Demurrage daily container reports to audit all containers being empty returned to terminal
• Calculate customer Demurrage and Detention per customer NRA for containers attracting these charges
• Review all internal shipment data to ensure that timeline information is accurate and validated against carrier websites
• Prepare customer outgoing Detention and Demurrage invoices in compliance with internal DSV SOP
• Notify the forwarder of demurrage and detention charges that are being billed to their customer on their files
• Escalate to the manager missing demurrage and detention rates on the customer NRA
• Escalate all non-recoverable detention and demurrage charges to the relevant branch and ocean manager
• Review customer disputes raised and ensure completion of dispute process
• Any other accounting and operational functions assigned by the manager.

Billing Specialist – Detention & Demurrage

• Plan and execute trainings across the AMER-Region
• Facilitate online training sessions
• Continuous improvement of training materials
• Collaborate with engineering on WMS setup
• Provide go-live support and after-care

Training Manager, WMS

• Develop and execute sales strategies to achieve revenue targets
• Identify and target potential customers, including cold-calling and prospecting
• Establish and maintain relationships with clients, including regular follow-up and meetings
• Collaborate with the operations team to ensure customer requirements are met
• Negotiate contracts and pricing with customers
• Manage the sales pipeline and update the CRM system with accurate and up-to-date information
• Stay up-to-date with industry trends and provide feedback to the management team

Manager

• Responsible for day-to-day site Operations, including supervising warehousing, receiving, and shipping of product.
• Planning of inbound and outbound volume and customer communication activities.
• Hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.
• Develop systems and procedures for managing operations, equipment, and products in a safe manner.
• Manage operations to meet prescribed productivity and service goals.
• Ensure compliance with terms outlined in client SLAs and achieve all client specified KPI’s.
• Plan daily workloads and assess priorities based on time sensitivity.

Picking Manager

• Lead, coach, and develop Managers, Operational Key Accounts.
• Establish and monitor performance expectations across teams, including KPIs.
• Drive the transition from reactive to proactive operations through improved forecasting.
• Own Control Tower performance across all accounts, ensuring compliance and issue resolution.
• Provide senior-level oversight of key customer accounts and support customer business reviews.
• Oversee reporting and analytics across Control Tower operations.
• Lead initiatives to improve operational efficiency and service quality.

Senior Manager, Control Tower Operations – Road Transport

Business Analyst

• Lead the development and execution of integrated marketing plans
• Manage promotional product vendor relationships by managing supplier communications and resolving fulfillment or quality issues
• Create marketing collateral including flyers, presentations, and promotional materials ensuring alignment with brand standards and consistency
• Analyze reporting and campaign performance to inform future initiatives

Project Manager

• The Project Manager is responsible for the successful delivery of assigned projects within agreed timelines, budget, scope, and quality standards, in alignment with client governance frameworks.
• The role requires effective engagement with all project stakeholders and close collaboration with internal and external clients to understand requirements, manage expectations, and proactively address risks, issues, and change.
• This position plays a key role in supporting company objectives by identifying, analysing, and implementing value-adding, sustainable solutions for both current and prospective customers.
• Success in this role depends on the ability to align customer needs with client values, policies, and strategic objectives, while fostering strong collaboration across Global IT, Operations, contractors, and other stakeholders.
• Project Planning & Governance Develop comprehensive project plans aligned with business strategy, defining scope, timelines, resources, and financial requirements
• Apply structured methodologies (e.g., CLPA, DQP) and ensure adherence to client governance frameworks
• Manage project dependencies, milestones, and deliverables through formal planning tools
• Project Execution & Delivery Lead end-to-end project execution to ensure delivery on time, within budget, and to required quality standards
• Coordinate activities across phases, teams, and stakeholders to ensure seamless transitions and progress
• Monitor performance and implement corrective actions where necessary
• Resource & Team Management Assemble, lead, and motivate cross-functional project teams
• Allocate tasks, define responsibilities, and balance workloads effectively
• Facilitate workshops, planning sessions, and regular status meetings
• Time & Cost Management Develop and maintain realistic project schedules using appropriate tools (e.g., Microsoft Project)
• Prepare and manage project budgets, tracking actual spend versus approved budgets
• Ensure efficient utilization of resources to optimize cost and delivery
• Risk, Issue & Change Management Identify, assess, and mitigate project risks proactively
• Manage issues in line with governance and escalation protocols
• Integrate change management into project planning and execution to ensure successful adoption
• Stakeholder & Communication Management Build and maintain strong stakeholder relationships based on trust, competence, and transparency
• Provide structured and timely reporting to stakeholders and executive sponsors
• Manage escalations effectively to ensure swift resolution of challenges
• Quality & Continuous Improvement Ensure delivery of high-quality outcomes that meet or exceed stakeholder expectations
• Drive continuous improvement and best practice adoption across projects
• Commercial & Contractual Support Support contract development and negotiations with clients and suppliers
• Assist in procurement processes, ensuring alignment with ethical standards and company policies
• Governance & Reporting Prepare and facilitate Project Steering Committee meetings
• Ensure compliance with approved project management frameworks and reporting standards
• Maintain accurate project documentation and performance tracking

Project Manager, Contract Logistics

Supply Chain

• Coordinate and manage the movement of goods from suppliers to customers
• Communicate with customers, suppliers, and internal departments to ensure shipments are delivered on time
• Prepare shipping documents, including bills of lading and customs documentation
• Track shipments and manage inventory levels
• Resolve any issues that arise during the shipping process

Logistics Coordinator

Implementation Specialist

• Lead customer-facing API implementation function
• Own team delivery of customer onboarding via standard Public APIs
• Ensure consistent and customer-centric onboarding experiences
• Manage performance fairly, transparently, and constructively
• Ensure high-quality, accurate, and up-to-date content in the DSV Developer Portal
• Contribute as a member of the API & Connectivity Solutions leadership team
• Collaborate with Public API Development, Business Implementation Managers, and Commercial teams

Training Specialist

Sales Manager

Warehouse Operations, Driver

Accounting Assistant

Customs Specialist – Entry Writer

Forklift Driver

Billing Specialist – Detention & Demurrage

Training Manager, WMS

Sales Manager

Picking Manager

Senior Manager, Control Tower Operations – Road Transport

Business Analyst

Project Manager, Contract Logistics

Logistics Coordinator

Customer Implementation Manager