Senior Manager, Control Tower Operations – Road Transport

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Senior Manager, Control Tower Operations leading logistics performance for DSV in the US. Overseeing teams and enhancing operational efficiency in supply chain management.

Posted 4/22/2026full-timeLancaster • Texas • 🇺🇸 United StatesSenior💰 $110,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop Managers, Operational Key Accounts.
Establish and monitor performance expectations across teams, including KPIs.
Drive the transition from reactive to proactive operations through improved forecasting.
Own Control Tower performance across all accounts, ensuring compliance and issue resolution.
Provide senior-level oversight of key customer accounts and support customer business reviews.
Oversee reporting and analytics across Control Tower operations.
Lead initiatives to improve operational efficiency and service quality.

Requirements

What you’ll need

Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field preferred.
8+ years of progressive experience in transportation, logistics, or supply chain operations.
3+ years of leadership experience managing managers or multiple teams preferred.
Experience in Control Tower operations, freight brokerage, asset-based transportation, or multi-modal logistics required.
Proven experience managing complex customer accounts and driving operational performance.
Experience leading process improvements, operational standardization, or system-related initiatives preferred.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

performance managementKPI monitoringforecastingreportinganalyticsoperational efficiencyservice quality improvementprocess improvementsoperational standardizationsystem-related initiatives

Soft Skills

leadershipcoachingdevelopmentoversightissue resolutioncustomer relationship managementteam managementcommunicationstrategic thinkingproblem-solving