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Customer Implementation Manager

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. Lead customer-facing API implementation function .

Posted 4/21/2026full-timeWarsaw • 🇵🇱 PolandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Lead customer-facing API implementation function
  • Own team delivery of customer onboarding via standard Public APIs
  • Ensure consistent and customer-centric onboarding experiences
  • Manage performance fairly, transparently, and constructively
  • Ensure high-quality, accurate, and up-to-date content in the DSV Developer Portal
  • Contribute as a member of the API & Connectivity Solutions leadership team
  • Collaborate with Public API Development, Business Implementation Managers, and Commercial teams

Requirements

What you’ll need
  • Minimum 3 years of people management experience
  • Proven experience leading global and remote teams
  • Experience in customer-facing IT, integration, API, or digital platform environments
  • Strong people leadership skills with empathy and emotional intelligence
  • Passion for developing individuals and teams
  • Excellent communication skills across cultures
  • Structured, proactive, and comfortable working in a fast-paced environment

Benefits

Comp & perks
  • Employment based on an employment contract
  • Comprehensive benefits package
  • Training and development programs
  • Access to an e-learning platform
  • Onboarding program with Buddy support
  • Participation in annual integration event
  • Opportunities for growth through internal programs
  • Holiday funds
  • Christmas gifts
  • Employee referral program
  • Charity initiatives
  • Bicycle parking
  • Modern and ergonomic office
  • Yoga in the office

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API implementationPublic APIscustomer onboardingcontent management
Soft Skills
people managementleadershipempathyemotional intelligencecommunicationcollaborationproactivestructured