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Sales

• Develop and execute sales strategies to achieve revenue targets.
• Identify and target potential customers, including cold-calling and prospecting.
• Establish and maintain relationships with clients, including regular follow-up and meetings.
• Collaborate with the operations team to ensure customer requirements are met.
• Negotiate contracts and pricing with customers.
• Manage the sales pipeline and update the CRM system with accurate and up-to-date information.
• Stay up-to-date with industry trends and provide feedback to the management team.

Sales Manager

Content Writer

• Prepare and submit customs documentation, including entry forms, invoices, and other required documents
• Classify goods according to customs regulations and determine appropriate duty rates
• Coordinate with clients, carriers, and government agencies to gather necessary information for customs clearance
• Ensure compliance with customs laws and regulations, including tariff classifications, valuation, and country of origin requirements
• Track and monitor customs entries to ensure timely processing and resolve any issues or delays
• Communicate with customs officials, brokers, and other stakeholders to resolve any customs-related inquiries or problems
• Maintain accurate records of customs transactions and documentation for audit purposes
• Stay up-to-date with changes in customs regulations, trade agreements, and industry practices
• Collaborate with internal teams, such as transportation and logistics, to ensure smooth movement of goods across borders
• Provide guidance and support to colleagues on customs-related matters

Customs Specialist – Entry Writer

Human Resources

• Provides support for the recruiting process (e.g., schedule interviews, sending background checks, attending job fairs/recruitment events as needed, drug tests and contacting select candidates)
• Coordinates the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee files), including I-9 completion/compliance.
• Maintains personnel files in compliance with applicable legal requirements.
• Provides support on auditing, review and processing the paperwork and forms.
• Participates in special projects and initiatives, to include engagement, job fairs and HR Assessments.
• Must maintain confidentiality and perform all duties in accordance with company policies and procedures.
• Supports company Open Enrollment period to ensure smooth processing.
• Supports Payroll processing.

HR Assistant

Operations

• Responsible for day-to-day site operations with a focus on warehousing, receiving, and shipping
• Plan inbound and outbound volume and customer communication activities
• Manage people, including hiring, training, and performance appraisals
• Ensure compliance with company policies, including safety and quality standards
• Participate in continuous improvement efforts and manage productivity and service goals

Operations Manager

Accountant

• Managing a wide range of general ledger activities
• Preparing timely and accurate reports
• Analyzing financial data
• Collaborating with cross-functional teams
• Investigating variances against budgets

Senior Accountant

Administrative Assistant

• Oversee day-to-day office activities as main point of contact in reception area.
• Provide direct administrative support including scheduling appointments, meetings, and events.
• Booking travel, mailing and shipping packages, updating contacts database and employee lists.
• Managing keycards, badges, and Envoy system for visitors.
• Maintaining office condition and order in storage rooms, arranging repairs.
• Monitor office supplies and ordering new stationery and supplies.
• Liaise with facility management vendors for cleaning, catering and security services.
• Manage all aspects of space/infrastructure planning and provide answers/resources when requested.
• Provide general support to visitors and assist in onboarding new hires.
• Plan in-house or off-site activities such as parties and conferences.
• Partner with HR to update and maintain office policies.

Administrative Specialist, Office Manager

• Ensure compliance with customs regulations
• Facilitate smooth import and export of goods
• Prepare and submit customs documentation
• Classify goods according to customs regulations
• Coordinate with clients, carriers, and government agencies
• Track and monitor customs entries
• Communicate with customs officials and brokers
• Maintain accurate records for audit purposes
• Stay up-to-date with changes in regulations
• Collaborate with internal teams for smooth goods movement
• Provide guidance on customs-related matters

Supply Chain

• Responsible for monitoring and reporting on inventory levels
• Managing inventory tracking systems
• Reviewing levels of supplies
• Performing daily analysis to improve inventory measures
• Maintaining inventory data integrity and tracking accuracy of inventory
• Researching root cause of inventory discrepancies
• Evaluating data to improve inventory control and operational procedures
• Establishing partnership with client and operations to build inventory accuracy
• Developing and managing weekly analysis reporting

Inventory Control Manager

Business Development Rep

• Prospect and acquire new customers through outbound outreach including phone, email, and digital platforms
• Reactivate inactive or churned customer accounts
• Convert qualified leads into active shipping customers and revenue-generating accounts
• Identify and execute upsell and cross-sell opportunities within new and reactivated accounts
• Encourage one-time shippers to become recurring customers to improve retention and account activation
• Meet or exceed assigned activity, pipeline, and revenue performance metrics
• Build, manage, and prioritize a structured sales pipeline within the company CRM system
• Qualify leads using defined criteria and advance opportunities through the sales cycle
• Maintain accurate and complete CRM documentation, forecasting, and activity tracking
• Monitor pipeline progress and maintain follow-up schedules to ensure timely movement of opportunities
• Execute high-volume outbound outreach via calls, email, and digital platforms
• Identify customer needs, service gaps, and buying triggers to appropriately position company solutions
• Apply solution-based selling techniques to close opportunities efficiently
• Provide timely follow-up and consistent communication to customers
• Support onboarding of new customers to ensure a positive initial experience and repeat business
• Collaborate with Pricing, Sales Support, and Operations to develop competitive service offerings and confirm service feasibility
• Coordinate onboarding activities and handoff to operational teams
• Share customer feedback and market insights to improve lead quality and targeting
• Communicate customer expectations and service requirements to internal stakeholders

Business Development Specialist

Manager

• Ensures that systems and procedures are in place for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures
• Leads operations to meet prescribed productivity and service goals
• Sets goals to drive company Continuous Improvement efforts
• Develops and manages a system of controls to ensure that service level and operations performance goals are met within prescribed cost, revenue, and profit parameters for operations
• Acts as site level champion of client relationship management
• Responsible for the overall safety and security of operation
• Develops team to achieve company and client objectives for the operation
• Actively supports and practices mentoring, succession planning, and management development activities at the site level

General Manager

Learning and Development

• responsible for the design, governance, implementation, and continuous improvement of enterprise training programs across the organization
• serves as the centralized owner of training standards, learning strategy, and training effectiveness
• develops role-based curriculum, manages learning systems, evaluates program effectiveness through operational trends and performance data
• partners with Operational Excellence (OpEx), Operations, Compliance, and leadership teams to close performance gaps through structured learning initiatives
• coordinates system and process rollout training
• leads train-the-trainer initiatives
• delivers both virtual and in-person instruction

Regional Training Manager

Director

• Lead and develop the P&O team to ensure effective operations
• Implement P&O strategies, processes, and programs locally
• Serve as strategic P&O partner for CEOs in the country
• Oversee compliance with local laws and manage employee relations
• Promote high level of employee engagement and commitment

Senior Director, P&O Business Partner, Contract Logistics

Customer Support

• Provide top-notch customer service to clients.
• Manage customer inquiries efficiently.
• Collaborate with team members to resolve issues.
• Maintain documentation of customer interactions.

Customer Service Representative

• Provides support for the recruiting process (e.g., schedule interviews, sending background checks, attending job fairs/recruitment events as needed, drug tests and contacting select candidates).
• Coordinates the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee files), including I-9 completion/compliance.
• Maintains personnel files in compliance with applicable legal requirements.
• Provides support on auditing, review and processing the paperwork and forms.
• Participates in special projects and initiatives, to include engagement, job fairs and HR Assessments.
• Must maintain confidentiality and perform all duties in accordance with company policies and procedures.
• Supports company Open Enrollment period to ensure smooth processing.
• Supports Payroll processing.
• Other Duties as assigned.

• Manages inventory to ensure compliance with all customer required KPI’s.
• Controls inventory of goods needed for forecasted sales and scheduled distribution.
• Monitors and updates master schedule to reflect inventory turnover, stocking decisions, forecasting, and administrative controls.
• Understanding of how to manage inventory on a WMS and financial system.
• Ensure inventory accuracy between systems.
• Identify failed transactions and troubleshoot to define root cause and corrective action.
• Chart reasons for inventory issues and drive process or IT solutions to minimize reoccurrences.
• Direct actions with responsible staff to correct variances between systems.
• Work with local operations team to resolve inventory inaccuracies.
• Monitor and resolve issues with inbound orders to ensure demand can be met.
• Monitor and resolve issues with outbound orders and ensure proper receipt of product.
• Manage returns and quarantine products to ensure resolution and proper inventory reporting.
• In conjunction with site leadership, help ensure physical inventory accuracy to WMS.
• Work in conjunction with Quality Manager to ensure Work Instructions are updated in any instance alterations need to be made to ensure appropriate system flow.
• Pareto Analysis needs to be provided to site leadership daily to update on their Shift Meeting boards.
• Meet or exceed customer expectations for inventory accuracy between systems (deltas).

Sales Manager

Customs Specialist – Entry Writer

HR Assistant

Operations Manager

Senior Accountant

Administrative Specialist, Office Manager

Customs Specialist – Entry Writer

Inventory Control Manager

Business Development Specialist

General Manager

Regional Training Manager

Senior Director, P&O Business Partner, Contract Logistics

Customer Service Representative

HR Assistant

Inventory Analyst